WOON KIT CHAU
Ampang,10
Summary
Results-focused Senior Technical Analyst with attention to detail and strong follow-through on systems projects. History continuously improving and optimizing systems for increased efficiency, improved functionality and usability. Expertly matches user requirements and aligns systems with specifications. Analytical thinker leverages problem-solving skills to drive continuous improvement. Works cross-functionally to adapt systems to changing business needs and formulate winning solutions. Trustworthy with 8 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
8
8
years of professional experience
Work History
SENIOR TECHNICAL ANALYST
MAYBANK MALAYSIA
07.2022 - Current
- Developed new CR enhancement for International core banking system (SIBS).
- Supported production IR ticket raised by International countries user.
- Involved throughout entire software development life cycle (SDLC).
- Experienced in system design and program specification analysis.
- Experienced in performing root cause analysis and recovery for production issue.
- Promptly resolved technical issues for staff to minimize downtime.
- Supported for integration testing, fixes and change migration.
- Supported for BAU daily operation, online and batch run.
- Supported for DR/BCP activity.
- Supported for internal/external audit.
- Supported for server activity.
- Triaged and prioritized support tickets to meet urgent repair and maintenance requirements quickly.
- Collaborated with operational teams and project leads to enable delivery of key objectives.
- Designed and delivered training classes to diverse audience with varied skill levels.
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Identified system issues and recommended changes to close system holes.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Developed call-to-action plans to improve IT service effectiveness.
- Ran diagnostics and conducted software tests to resolve system issues.
- Identified and analyzed business needs through meetings, customer discussions and in-depth research to implement appropriate ICT systems
- Maximized organization performance and profits by implementing cost-effective, efficient and productive ICT systems
- Collated data from broad research projects to create effective systems and software solutions for high-performing organizations
- Worked on numerous software development projects simultaneously without supervision, achieving tight deadlines
- Educated staff and service users on new systems and software to maintain workforce productivity
- Responded proactively to technical constraints using excellent problem-solving skills to devise quick solutions
SYSTEM ANALYST
CTOS DATA SDN BHD
07.2021 - 07.2022
- Collaborated with upper management to drive strategy and implement new processes.
- Improved systems with addition of new features and infrastructure.
- Planned computer systems using information engineering, data modeling, and structured analysis.
- Assessed business requirements to create focused solutions.
- Investigated system issues and implemented resolutions to reduce downtime.
- Researched and adopted new technologies to add value to existing offerings.
- Coordinated new SSM provider implementation for CTOS report data.
- Reduced cost of purchasing from multiple SSM provider and increase profit for company around RM 1k per month.
- Standardized staging, UAT and production infrastructure and environment.
- Improved application security and vulnerabilities
- Reduced bugs and errors during application production deployment.
- Upgraded application to latest Java technologies and framework.
- Improved application security and vulnerabilities.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Delivered in-depth internal applications training, imparting knowledge of best practices for protecting data and minimizing errors.
APPLICATION DEVELOPER
TEXAS INSTRUMENTS (M) SDN BHD
06.2018 - 07.2021
- Developed and implemented personalized client solutions using programming language expertise.
- Resolved system test and validation problems to provide normal program functioning.
- Created software applications in test-driven development environment.
- Participated in design and planning exercises for future software rollouts.
- Designed and developed application scripts for test scenarios.
- Conducted scheduled system upgrades to maximize performance.
- Updated technical documentation, product specifications and technical training materials.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Production line run smoothly and time saving 28%.
- Excellently develop to reduce material rejection rate and improve quality Drive production material rejection rate reduction up to 90%.
- Production line able to provide early reaction, hold and prevent time loss during material processing and output increase by 90%.
- Explained project technical risks and benefits during project kick-off.
- Wrote high-quality code for applications to ensure smooth finish.
- Wrote high-quality code to complete applications within schedule.
- Excellently develop to provide traceability and quality improvement Attend design review meetings to assist in identifying design issues and programming methods that will improve work productivity and product quality.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
PRODUCT DEVELOPMENT ENGINEER
INTEL TECHNOLOGY (M) SDN BHD
08.2015 - 06.2018
- Researched and recommended improvements to product development plans.
- Developed new product for use by customers.
- Managed documentation and schematics for each new product.
- Determined project costs, timelines and limiting factors.
- Created designs at minimal costs using high-volume manufacturing processes and careful material selection.
- Identified new ideas, products and/or features that improved customer satisfaction, reduced costs and kept product line in forefront of industry.
- Prepared complete and accurate design documentation for each products.
- Directed, guided and monitored support engineers and in-house operational personnel.
- Maintained existing applications and designed and delivered new applications.
- Provided positive customer support training experience for completed applications.
- Resolved system test and validation problems to provide normal program functioning
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Launched customer-driven design review process to enhance customer experiences and efficiency.
- Led continuous improvements in engineering, resulting in clearer product design standards, better manufacturability and reduced engineering cycle time.
- Collaborated with cross-functional teams to conceptualize and refine product concepts.
- Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
Education
Bachelor of Science - Computer Engineering
Universiti Malaysia Perlis
Perlis, Malaysia07.2015
Skills
- NET Framework
- Apache Tomcat
- UNIX Shell Scripting
- User Acceptance Testing (UAT)
- Product Development
- LINUX WINDOWS
- Extraction Transformation and Loading (ETL)
- DevOps Processes
- WebLogic
- JBOSS/ TypeScript/ Nodejs/ SpringBoot/ Bootstrap/ SpringMVC
- GIT
- Scripting Languages: PHP, Python, JavaScript/ C/ C/ C#
- HTML/ XML
- SQL
- REST/ SOAP and Restful Web Services
- UI/UX
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Chinese (Cantonese)
Advanced
C1
Malay
Proficient
C2
Timeline
SENIOR TECHNICAL ANALYST
MAYBANK MALAYSIA
07.2022 - Current
SYSTEM ANALYST
CTOS DATA SDN BHD
07.2021 - 07.2022
APPLICATION DEVELOPER
TEXAS INSTRUMENTS (M) SDN BHD
06.2018 - 07.2021
PRODUCT DEVELOPMENT ENGINEER
INTEL TECHNOLOGY (M) SDN BHD
08.2015 - 06.2018
Bachelor of Science - Computer Engineering
Universiti Malaysia Perlis
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