Chase Lim
Bangsar South
Summary
Results-driven Operations Manager with strengths in team development and performance monitoring. Leads recruitment and training initiatives, building a skilled workforce that enhances operational efficiency. Drives continuous improvement through data analysis and strategic decision-making, achieving significant cost savings and quality control.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Operations Manager
Yifu Catering Management Sdn Bhd
Kuchai Lama, Kuala Lumpur
02.2025 - 08.2026
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Streamlined logistics and supply chain management, enhancing delivery times and customer satisfaction.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Implemented new inventory management system, reducing waste and cutting costs by 15%.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Set up business contracts, obtained signatures and processed paperwork.
- Orchestrated the launch of new product lines, managing all aspects from conception to market entry.
- Analysed business processes to identify inefficiencies and recommend improvements for operational excellence.
- Negotiated favourable lease terms and conditions, maximising value for both landlords and tenants.
- Managed all aspects of lease administration, including document preparation, execution, and renewal processes.
- Ensured processes, workflow, procedures and operations complied with regulatory standards by analysing processes regularly.
- Attended conventions to represent organisation, gather information and help build new partnerships.
- Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
Personal Assistant to the Chairman
NTL Group
Kajang, Semenyih
07.2023 - 10.2024
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.
- Supported the Chairman in maintaining a positive work-life balance, organising personal appointments and family engagements as requested.
- Facilitated smooth communication between the Chairman and other senior executives, promoting effective collaboration across departments.
- Prepared comprehensive briefing documents for the Chairman ahead of key meetings, ensuring thorough preparation and understanding of issues.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Facilitated effective communication between the executive and their direct reports, helping to maintain a cohesive and productive team.
- Coordinated events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.
- Implemented new administrative processes and technologies to enhance productivity and reduce costs within the executive office.
- Reviewed and updated administrative procedures regularly to comply with changing regulatory requirements and best practices.
- Managed project timelines and deliverables, coordinating with various departments to achieve objectives within set deadlines.
- Processed expense claims and managed budgets for the executive office, providing regular financial reports for transparency.
- Compiled and analysed feedback from staff and clients to identify areas for improvement in executive leadership and office operations.
- Oversaw maintenance of office equipment and facilities, liaising with contractors to ensure a safe and efficient working environment.
- Took messages from clients and relayed them to relevant staff promptly.
- Assisted with the recruitment process for the executive's team, from drafting job descriptions to organising interviews.
- Negotiated with suppliers and service providers to secure cost-effective solutions for office needs and executive requirements.
- Assisted associated departments with clerical and administrative support.
- Facilitated the onboarding process for new staff in the Chairman's office, providing guidance and support to ensure a smooth transition.
- Prepared comprehensive briefing documents for the Chairman ahead of key meetings, ensuring thorough preparation and understanding of issues.
Area Manager
168 Kopitiam
Kinrara Puchong, Kuala Lumpur
02.2022 - 05.2023
- Led regional sales teams across multiple locations, significantly increasing revenue through strategic planning and performance monitoring.
- Managed budget allocation for each location, ensuring expenditure aligned with financial targets and business objectives.
- Evaluated employee performance, identifying high potentials for leadership roles and succession planning.
- Recruited and hired top talent across multiple functions.
- Fostered strong relationships with store managers, providing leadership and support to achieve company objectives.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Conducted regular performance reviews with team members, setting clear objectives and addressing any areas for improvement.
- Implemented customer service standards that increased customer satisfaction scores and loyalty.
- Promoted positive customer service experience by promptly resolving conflicts.
- Streamlined communication channels between stores and head office, improving information flow and operational responsiveness.
- Analysed market trends to identify opportunities for business growth and competitive advantage.
- Optimised sales methods to best acquire, develop and retain customers.
- Collaborated with marketing department to create promotional campaigns that drove footfall and sales.
- Managed inventory levels across all sites, optimising stock control to meet customer demand without overstocking.
- Coordinated staff training programmes to enhance skill sets and promote career development among employees.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Monitored compliance with health and safety regulations, maintaining a safe environment for both staff and customers.
- Coordinated refurbishment projects for older stores, upgrading facilities to improve shopping experience and increase sales.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decision-making.
- Acted as a key point of contact for all operational issues within the area, resolving problems quickly and efficiently.
- Implemented customer service standards that increased customer satisfaction scores and loyalty.
- Coordinated refurbishment projects for older stores, upgrading facilities to improve shopping experience and increase sales.
Fitness Coach
Fitness First Malaysia
Shah Alam, Selangor
07.2017 - 01.2022
- Held personalised one-to-one fitness coaching sessions with clients.
- Ensured clients stayed safe throughout fitness workouts by closely monitoring individuals throughout classes.
- Collaborated with physiotherapists and healthcare professionals to develop safe exercise plans for clients with medical conditions.
- Assessed individual needs, strengths and weaknesses to customise exercises for clients.
- Utilised social media platforms to promote fitness classes, resulting in increased attendance and community engagement.
- Advised clients regarding diet, exercise and lifestyle changes to improve overall health and well-being.
- Designed and implemented personalised fitness programmes tailored to individual client needs, promoting health and wellness.
- Designed fitness programmes based on varying strengths and weaknesses.
- Offered motivational support and encouragement, fostering a positive and supportive atmosphere for clients.
- Organised and participated in local fitness events and challenges, raising the profile of the gym and attracting new clients.
- Cultivated a relaxed atmosphere to enhance group enjoyment.
- Developed and maintained professional relationships with clients, providing ongoing support and encouragement outside of scheduled sessions.
- Re-racked weights to maintain neat, organised and clean club, upholding gym brand standards.
- Scheduled fitness testing to determine capability and strength throughout training programme to track progress.
- Utilised latest fitness technology and equipment to enhance training sessions and improve client engagement.
- Monitored class activities, assessing performance to maintain student safety.
- Maintained excellent member and guest satisfaction by providing continual motivational and educational support.
- Monitored client progress through regular evaluations and adjusted fitness plans to ensure optimal results.
- Monitored and recorded clients' attendance, progress, and feedback to continually adapt and improve fitness offerings.
- Coordinated with gym management to maintain equipment and facilities, ensuring a high standard of cleanliness and safety.
- Performed fitness assessments to establish baseline measurements and track client progress over time effectively.
- Designed and delivered personalised fitness programmes tailored to client's specific goals and abilities.
- Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities.
Sales Executive
Fruitable Fresh (m) Sdn Bhd
Klang, Selangor
01.2013 - 07.2016
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Provided accurate quotes and price information to inform customer decision-making.
- Planned and coordinated product sales to exceed revenue projections and growth targets.
Education
Sport Science
Fit Malaysia
Kota Damansara01-2017
Skills
- Staff recruitment
- Quality control
- Performance monitoring
- Project management
- Data analysis
- Customer relationship management
- Team building
- Continuous improvement
- Conflict resolution
- Operational strategy
- Compliance management
- Leadership skills
- Outstanding customer service
- Negotiation
- Department management
- Inventory management systems
- Facility management
- Compliance oversight
- Quality control procedures
- Contract negotiation
- Contract management
- Supply chain management
- Competitor analysis
- Positive attitude
- Customer Service
- Active listening
- Creative thinking
Languages
English
Advanced
C1
Chinese (Mandarin)
Advanced
C1
Malay
Upper Intermediate
B2
Chinese (Cantonese)
Upper Intermediate
B2
Interests
- Gaming
- Reading
Timeline
Operations Manager
Yifu Catering Management Sdn Bhd
02.2025 - 08.2026
Personal Assistant to the Chairman
NTL Group
07.2023 - 10.2024
Area Manager
168 Kopitiam
02.2022 - 05.2023
Fitness Coach
Fitness First Malaysia
07.2017 - 01.2022
Sales Executive
Fruitable Fresh (m) Sdn Bhd
01.2013 - 07.2016
Sport Science
Fit Malaysia