Saleforce
Charmaine Tan
Customer Service Executive
_
Summary
Experienced customer service executive with 5+ years of success in addressing customer requests and concerns. Skilled in providing relevant information and presenting options to resolve issues. Maintains an upbeat and energetic approach in challenging situations, leveraging resourcefulness and adaptability.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Customer Service Executive
TTM TECHNOLOGIES INC
02.2024 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
- Coordinated with inter-department (engineers,sales & logistics) to ensure the business run smoothly.
- Developed an effective complaint escalation process, resulting in quicker resolutions and increased customer retention rates.
- Led team meetings focused on improving collaboration, setting targets, and reviewing KPI performance metrics.
- Mentored junior team members, fostering professional growth and excellent customer service skills.
- Implemented new training programs to team to maintained up-to-date knowledge of product and service changes among the cs department.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
CUSTOMER SERVICE EXECUTIVE
MACNICA MALAYSIA SDN BHD
09.2023 - 01.2024
- Provide sales order management and support - order entry, rescheduling and shipment arrangement
- Maintain and update customer backlog
- Liaise and coordinate with customers and warehouse for delivery arrangements and requirements
- Provide shipping information and documents to customers
- Consignment planning and monitor inventory level (supply versus demand analysis)
CUSTOMER SERVICE EXECUTIVE
KEYSIGHT TECHNOLOGIES (M) SDN BHD
10.2020 - 08.2023
- Provide sales order management and support - order entry, rescheduling and quotation through phone and email
- Create and maintain customer accounts in database (salesforce)
- Monitor daily Order status and work with customer for order arrangement
- Liaise closely with Sales, Logistic & engineer team in driving action to satisfy customer order requirement & delivery performance
- Perform administrative duties, reports and special projects associated with Customer Support
Education
BACHELOR OF BUSINESS MANAGEMENT - Organizational Behavior
USM
01.2016 - 01.2020
TERTIARY SCHOOL - STPM
SMK CLIFFORD
01.2014 - 01.2015
SECONDARY SCHOOL - SPM, PMR
SMK BENTA
01.2008 - 01.2012
Skills
Client relationship management
Inventory management support
Sales outreach management
Analytical problem-solving
Cross-functional collaboration
Strong technical computer skills
Software
Oracle/SAP
Excel/power point
CRM
Timeline
Customer Service Executive
TTM TECHNOLOGIES INC
02.2024 - Current
CUSTOMER SERVICE EXECUTIVE
MACNICA MALAYSIA SDN BHD
09.2023 - 01.2024
CUSTOMER SERVICE EXECUTIVE
KEYSIGHT TECHNOLOGIES (M) SDN BHD
10.2020 - 08.2023
BACHELOR OF BUSINESS MANAGEMENT - Organizational Behavior
USM
01.2016 - 01.2020
TERTIARY SCHOOL - STPM
SMK CLIFFORD
01.2014 - 01.2015
SECONDARY SCHOOL - SPM, PMR
SMK BENTA
01.2008 - 01.2012
Similar Profiles
Tristan AthayTristan Athay
Plating Operator at TTM TECHNOLOGIES INCPlating Operator at TTM TECHNOLOGIES INC
Arnauld MugishoArnauld Mugisho
Production Operator at TTM TECHNOLOGIES INCProduction Operator at TTM TECHNOLOGIES INC
Andrew Ochoa IslasAndrew Ochoa Islas
Engineering Intern at TTM TECHNOLOGIES INCEngineering Intern at TTM TECHNOLOGIES INC