CHARMAINE CHOW MUN CHEE
Priority Relationship Manager
Puchong, Selangor
Summary
An enthusiastic, resourceful, dynamic and outgoing psychology graduate who strives for new learning opportunities and challenges. A team player who can be proactive, self-motivated, willing to work hard and learn in a fast-paced environment. Also, a results-oriented relationship management professional, bringing valuable experience in nurturing client relationships and driving business growth. Proven record of fostering team collaboration, ensuring client satisfaction and retention. Known for being flexible and open-minded on sales, customer service, relationships building and client engagements.
Overview
3
3
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Associate Priority Relationship Manager
Standard Chartered Bank
04.2025 - 01.2026
- Managing key relationships with existing and potential customers and provide sound advice in the effective management of their finances in view of portfolio expansion.
- Acquiring and deepening relationships with New to Bank Priority Bank Clients to identify business opportunities related to own core business products or refer to supporting channels.
- Marketing and promoting a wide range of banking products and services, i.e. bancassurance, unit trusts, credit cards & other retail banking products to potential clients with a starting Asset under Management (AUM) of > 350k and above.
Assistant Sales Manager
Public Bank Bhd
09.2024 - 01.2025
- To market Bancassurance products and services in branch
- Engaged in sales and marketing event at the bank.
- Executed sales and services to customers in accordance with internal/external policies, guidelines and regulations.
- Built and maintained business relationships with existing and new customers to ensure customer retention and cross-selling opportunities.
- Attended customers' enquiry on branch products, services and feedback.
Senior Financial Services Consultant
Alliance Bank Bhd
07.2023 - 07.2024
- To focus on the walk-in customers and tap on the bank’s database to cross-sell bancassurance products to the clients.
- To foster a healthy relationship with branch staffs and Branch Manager, in order to have referrals.
- To pro-actively communicate with the branch staffs about the products and services offered.
- To be part of the branch’s team and work with Relationship Manager to increase insurance sales penetration to PB/AP clients
- Perform entire sales process & after-sales servicing
- To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.
Education
Bachelor of Psychological Science -
MONASH UNIVERSITY MALAYSIA
Australian Matriculation -
Sunway College Malaysia
04.2001 -
Sijil Pelajaran Malaysia (SPM) -
SMK Bukit Jalil
04.2001 -
Skills
Sales
Customer Service
Communication
Interpersonal
Relationship building
Team-player
Flexible
Organisational
Project Management
Time management
Problem Solving
Detail oriented
Microsoft Office
Certification
Pre-Contract Examination for Insurance Agents (PCEIA)
Timeline
Associate Priority Relationship Manager
Standard Chartered Bank
04.2025 - 01.2026
Assistant Sales Manager
Public Bank Bhd
09.2024 - 01.2025
Senior Financial Services Consultant
Alliance Bank Bhd
07.2023 - 07.2024
Australian Matriculation -
Sunway College Malaysia
04.2001 -
Sijil Pelajaran Malaysia (SPM) -
SMK Bukit Jalil
04.2001 -
Bachelor of Psychological Science -
MONASH UNIVERSITY MALAYSIA
Hobbies
- Exercise: particularly swimming, gym, jogging, yoga, etc
- Hanging out with family and friends
- Meeting new people
- Travelling
- Photography
- Reading
- Watching movies
- Shopping