Charlotte Kok En Yu
Kuala Lumpur
Summary
Motivated and detail-oriented Food Science graduate with practical experience in health supplement manufacturing, food quality assurance, and regulatory compliance. Skilled in GMP-based production operations, HACCP implementation, and cross-functional collaboration. Proven ability to conduct in-process checks, troubleshoot non-conformances, and maintain accurate production and quality documentation. Passionate about delivering safe, high-quality products and committed to continuous learning and innovation within the food and nutraceutical industries.
Overview
11
11
years of professional experience
Work History
Production Executive
Herbal Science Sdn Bhd
, Malaysia
11.2023 - Current
- Supervised end-to-end health supplement manufacturing processes, ensuring compliance with NPRA’s GMP standards.
- Ensured consistent product quality through process validation and critical control monitoring.
- Implemented and maintained batch production records, SOPs, and logs per NPRA documentation standards.
- Coordinated with QA/QC departments to verify compliance of finished goods with regulatory requirements.
- Conducted regular self-inspections and internal GMP audits to drive continuous improvement.
- Trained production operators on GMP protocols, hygiene standards, and standard operating procedures.
- Led troubleshooting efforts and root cause analysis for non-conformance events in production.
- Monitored maintenance schedules and ensured proper calibration of manufacturing equipment.
Intern Student
Tong Kee Food Corporation Sdn Bhd
, Malaysia
05.2023 - 09.2023
- Conducted inspections and quality tests on raw materials and finished products, including sensory, chemical, and microbiological analyses.
- Developed and maintained comprehensive QA documentation and records.
- Led creation and implementation of HACCP summary plans to enhance food safety protocols.
- Collaborated with production teams to propose process improvements for increased efficiency.
- Drafted and updated SOPs for QA and QC processes to ensure compliance with industry standards.
- Participated in root cause analysis and CAPA initiatives to address quality deviations.
- Attended cross-functional meetings to resolve quality-related issues and align departmental objectives.
Intern Student
Health Lane Family Pharmacy
09.2019 - 12.2019
- Advised clients on nutrition, healthy eating habits, and dietary adjustments.
- Delivered clear, personalized consultations to support individual health goals.
- Assisted in customer service and daily operations of the pharmacy.
Catering/ Nursing Assistance
Auckland Clinical Studies
04.2017 - 09.2018
- Monitored and documented food intake for clinical patients to ensure compliance with dietary guidelines.
- Assisted with daily patient care, focusing on dietary needs and comfort tasks.
- Reported changes in patient conditions to healthcare professionals to facilitate timely interventions.
Cashier
Ring-Ring Communication
01.2014 - 12.2015
- Executed transactions using cash registers and POS systems with high efficiency.
- Provided exceptional customer service and support to enhance client satisfaction.
- Ensured accuracy in daily cash drawer reconciliation to maintain financial integrity.
Education
Bachelor(Hons) - Food Science with Nutrition
UCSI University
Malaysia09.2023
Foundation in Science - Applied Science
UCSI university
Malaysia09.2020
Foundation in Health - Level 4
Manukau Institute of Technology
New Zealand12.2016
High School Diploma - IGCSE (International General Certificate of Secondary Education)
Sirius Scholar(Private School)
MalaysiaSkills
- Quality assurance and control
- HACCP implementation
- Food safety and microbiology
- Sensory evaluation
- SOP and WI development
- Microsoft Office Suite
- Customer service
- Team collaboration
- Bakery production
- Root cause analysis
Hobbies and Interests
- Reading
- Cooking/Baking
- Outdoor Activities
- Listening to Music
- Volunteering Work
Awards
First place - 7th Applied Science of Innovative Food Development
Languages
Chinese (Mandarin)
First Language
English
Advanced (C1)
C1
Chinese (Cantonese)
Proficient (C2)
C2
Malay
Upper Intermediate (B2)
B2
Accomplishments
- 1st Place – 7th Applied Science of Innovative Food Development Competition
Affiliations
Volunteer, SPCA, New Zealand
Nov 2016 – Jun 2017
- Cared for shelter animals, conducted daily cleanings, and prepared animals for adoption.
- Communicated with the public regarding adoptions and animal care.
Volunteer Teacher, Rural Area in Malaysia
Jan 2015 – May 2015
- Taught English to 20 students; created lesson plans and corrected assignments.
Timeline
Production Executive
Herbal Science Sdn Bhd
11.2023 - Current
Intern Student
Tong Kee Food Corporation Sdn Bhd
05.2023 - 09.2023
Intern Student
Health Lane Family Pharmacy
09.2019 - 12.2019
Catering/ Nursing Assistance
Auckland Clinical Studies
04.2017 - 09.2018
Cashier
Ring-Ring Communication
01.2014 - 12.2015
Bachelor(Hons) - Food Science with Nutrition
UCSI University
Foundation in Science - Applied Science
UCSI university
Foundation in Health - Level 4
Manukau Institute of Technology
High School Diploma - IGCSE (International General Certificate of Secondary Education)
Sirius Scholar(Private School)
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