Charlie Yap
Program And Fleet Management
Seattle
Summary
Innovative and strategic thinker with collaborative approach and strong leadership skills. Possesses deep understanding of the aviation business, its operations and life-cycle management. Proven track record in enhancing customer satisfaction and driving profitability through innovative solutions and effective teamwork. Committed to driving best in class customer satisfaction through effective and timely issue resolution.
Overview
28
28
years of professional experience
3
3
Languages
Work History
Sr. Manager, Fleet Management (A320neo GTF)
Pratt & Whitney
10.2021 - Current
- Built stronger relationships with airlines customers and stakeholders by aligning strategic goals and establishing milestones to foster long-term partnerships.
- Organized and held senior leaders strategic meetings to addressed business issues and develop multi-year plans for each key customers.
- Managed multiple aircraft engine maintenance contracts and identified areas of opportunities to improve efficiency and monitored costs to achieve profitability plan.
- Led cross-functional teams to secure new engine contracts and established processes for long-term contract management.
- Mentored junior members for skill development and career progression within the organization.
Sr. Aftermarket Program Manager (Boeing Programs)
Collins Aerospace
01.2018 - 10.2021
- Collaborated with Boeing and Collins Aerospace business leadership to set priorities based on customers needs and align resource capacity to ensure successful launch of 737MAX and 787-9 aircraft.
- Established strong relationships within Collins business stakeholders, ensuring support to achieve program sales and win initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones to raise airlines customer satisfaction and establish Collins Aerospace as the Top 3 best suppliers.
- Participated and supported the Boeing Supplier Management in their vendor selection and management process to meet program milestones.
- Demonstrated strong presentation and communication skills at conferences, trade shows and industry events.
Regional Business Manager
Collins Aerospace
05.2016 - 01.2018
- Expanded Collins Aerospace wheels and brake market share through a comprehensive sales strategies and built strategic partnerships with customers and maintenance providers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged knowledge of competitors and maintenance providers to implemented data-driven KPIs to demonstrate our products capabilities and delivery performances. Then adjust tactic to win over customers with premium pricing.
Customer Support Director
Collins Aerospace
04.2012 - 05.2016
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Established periodic performance evaluations and implemented KPIs to ensure effectiveness of solutions and highlighted our superior performance versus our competitors.
- Hosted Presidents level meetings with customers to build strategic plan to advance business objectives and handled escalated management issues to maintaining relationships with airlines management teams.
Sr. Field Service Engineer
Collins Aerospace
05.2006 - 04.2012
- Led the launch of new Boeing 787 aircraft and spearheaded the technical support to troubleshoot and maintain operational efficiencies in new technology implementations.
- Scheduled service calls to customer location and recommended shop and product changes, upgrades to improve systems reliability and performance.
- Facilitated seamless product upgrades through smart planning and coordination with stakeholders to avoid disruption to ongoing operations.
Supplier Quality Engineer
Collins Aerospace
01.2004 - 05.2006
- Coordinated transfer of design technologies and manufacturing plans to new low-cost suppliers, guiding them towards meeting established quality and production rates consistently.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and maintained records of all supplier-related documentation, ensuring compliance and high quality products.
Customer Support Engineer
Goodrich Corporation (now Collins Aerospace)
09.1997 - 01.2004
- Established an in-depth knowledge base of product designs to enable faster issue resolutions and supported our Field Service teams to troubleshoot customer's issues.
- Played an instrumental role in product redesign and upgrades to address reliability and performance deficiencies including collaborated with FAA on addressing product safety issues.
- Acted as a liaison between customers and internal teams to ensure seamless escalation or project-related support, ensuring customer satisfaction at all times.
Education
Bachelor of Science - Aerospace Engineering
Illinois Institute of Technology (IIT)
Chicago, IL 05.2001 -
Skills
Strategic planning
Teamwork and collaboration
Problem-solving
Customer relationship management
Timeline
Sr. Manager, Fleet Management (A320neo GTF)
Pratt & Whitney
10.2021 - Current
Sr. Aftermarket Program Manager (Boeing Programs)
Collins Aerospace
01.2018 - 10.2021
Regional Business Manager
Collins Aerospace
05.2016 - 01.2018
Customer Support Director
Collins Aerospace
04.2012 - 05.2016
Sr. Field Service Engineer
Collins Aerospace
05.2006 - 04.2012
Supplier Quality Engineer
Collins Aerospace
01.2004 - 05.2006
Bachelor of Science - Aerospace Engineering
Illinois Institute of Technology (IIT)
05.2001 -
Customer Support Engineer
Goodrich Corporation (now Collins Aerospace)
09.1997 - 01.2004