Overview
Work History
Education
Skills
Resumeobjective
Timeline
Bartender
Muhammad Hairi Bin Stewart Berain

Muhammad Hairi Bin Stewart Berain

Captain FNB Restaurant
KUALA LUMPUR

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Restaurant Captain

HOTEL ROYAL SIGNATURE
01.2023 - 06.2024
  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Maximized revenue during peak hours by efficiently managing table assignments and reservations.
  • Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
  • Maintained updated inventory of alcoholic beverages and serving supplies.

Restaurant Captain

FURAMA BUKIT BINTANG
01.2022 - 12.2023
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean
  • Cultivated warm relationships with regular customers
  • Answered customers' questions, recommended items, and recorded order information
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Greeted new customers, discussed specials, and took drink orders
  • Bussed tables during busy periods to assist staff and quickly turn over tables
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Met with chef to review daily specials and menu changes
  • Upsold appetizers, drinks and desserts to increase restaurant profits.

Banquet Server

ALOFT HOTEL KL SENTRAL
12.2021 - 10.2022
  • Maintained event cleanliness during service by promptly clearing dishes after each course
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests
  • Arranged linens and table settings according to seating plan and event theme
  • Maintained flexible work schedule to meet event needs
  • Answered guest questions about event plans and food service choices
  • Provided friendly, courteous service to create memorable moments for guests
  • Carried out professional service, retaining polite and friendly approach at all times
  • Set up banquet tables and chairs based on event requirements
  • Handled food and beverage orders for up to 300 above guests, delivering prompt and friendly service
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
  • Arranged food, utensils and condiments on trays to serve meals with necessary items
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Bartender

JIU BAR KUALA LUMPUR
01.2020 - 11.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Followed strict recipes and drink measurements to minimize product used
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Crafted special drink and cocktail menu items for seasonal offerings
  • Kept bar presentable and well-stocked to meet customer needs
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
  • Recruited and trained new bartenders and barbacks to help maintain talented team
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Prepared custom drink orders by accurately measuring and mixing house ingredients
  • Assisted with inventorying beverage stock and bar supplies
  • Prepared garnishes by evenly slicing and pitting fruits
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

SPM -

SMK ROSLY DHOBY
01.2012 - 05.2016

High School Diploma -

Malaysia Automotive Institute
Sarawak
04.2001 -

Skills

Supply Inventory Management

Resumeobjective

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waiter position. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Timeline

Restaurant Captain

HOTEL ROYAL SIGNATURE
01.2023 - 06.2024

Restaurant Captain

FURAMA BUKIT BINTANG
01.2022 - 12.2023

Banquet Server

ALOFT HOTEL KL SENTRAL
12.2021 - 10.2022

Bartender

JIU BAR KUALA LUMPUR
01.2020 - 11.2021

SPM -

SMK ROSLY DHOBY
01.2012 - 05.2016

High School Diploma -

Malaysia Automotive Institute
04.2001 -
Muhammad Hairi Bin Stewart BerainCaptain FNB Restaurant