Charles Matthew Gadiana

● Provide excellent support experience to customers via all relevant communication channels.

● Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

● Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

● Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

● Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential customers.
• Submits orders by referring to price lists and product literature.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations to customers.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Gather data and identify systemic and local opportunities for improvement
• Communicating discoveries and0 initiatives
• Helps in dissemination, testing and implementation of Quality Team Initiatives
• Facilitate trainings and refreshers for team’s continuous improvement
• Collaborate and empower teammates to help in drive initiatives to impact customer advocacy
• Influence team members to develop potentials and achieve individual goals
• Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.

• Receive and resolve customer enquiries due to technical fault
• Diagnose root cause of the problem and providing reasonable and timely solutions
• Gauging customer advocacy and addressing potential and recurring customer concerns that may result to poor customer experience
• Escalate customer complaints that severely impacts customer experience
• Influence and empower team members to develop potentials and achieve individual goals

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

• Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
• Took orders, prepared meals and collected payments.
• Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
• Received and processed customer payments and estimated and communicated wait times accurately.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Coordinated refreshments and food for indoor, outdoor and special location parties.
• Protected young guests by monitoring activities and maintaining strong perimeter for activities.
• Hosted birthday kids party