Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Hi, I’m

Charles Yong

Hotels
Tuaran ,Sabah, Malaysia
Charles  Yong

Summary

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains and folds laundered linens. Superior work ethic and strong multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
years of professional experience
1
Language

Work History

Service Associate
Tuaran , Sabah, Malaysia

Concierge
09.2007 - 08.2022

Job overview

  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Service Associate
Tuaran , Sabah, Malaysia

Recreation Assistant
01.1997 - 07.1997

Job overview

  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Responded to public inquiries to provide information about programs and facilities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Inspected and cleaned Type equipment and supplies to maintain operational standards.
  • Discussed safety and maintenance concerns with supervisor for remediation.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Ordered and maintained all recreational equipment.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Trained staff members on conducting events and following safety procedures.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Transported and escorted program participants to and from activities and on field trips.
  • Liaised with community organizations to promote recreational activities.

Service Associate
Tuaran , Sabah, Malaysia

Housekeeper
08.2022 - Current

Job overview

  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Education

Sm St. Martin
TAMBUNAN Sabah Malaysia

SPM
08.1992

University Overview

Skills

Sorting and washing laundry

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Interests

Travelling, adventure sports dragon boat race

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Housekeeper
Service Associate
08.2022 - Current
Concierge
Service Associate
09.2007 - 08.2022
Recreation Assistant
Service Associate
01.1997 - 07.1997
Sm St. Martin
SPM
Charles YongHotels