Charles Chai Zhen Lin
Bintulu
Summary
I am energetic and a versatile problem-solver with a genuine interest to seeking a competitive and challenging environment where I can serve the organization and establish a career for myself where I can utilize my excellent organisational and communication skills, professionalism and enthusiasm.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Hotel Receptionist
WIWO Hotel
01.2025 - Current
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Operation Admin
ABX/KEX EXPRESS Bintulu
01.2024 - 12.2024
- Assign runner to their delivery area
- Data checking (Pending, Penalty, Complaints)
- Document filing
- Sorting parcel to their designated correct area
Project Coordinator/Document Control
SANKYU (M) SDN BHD (SHELL)
03.2023 - 08.2023
- Copying, scanning and storing documents
- Distribute project-related copies to internal team
- Create template for future use
- Retrieve files as requested by employees and clients
- File documents in physical and digital records
Admin / Accountant
J&T Express Batu 6 PDP201
12.2022 - 02.2023
- Collect ‘Cash On Delivery’ for every dispatcher that are present for delivery
- Follow up customer for self collect, return parcel, reject parcel
- Prepare ‘Abnormal Termination’ form (ATS) parcel
- Scanning parcel before dispatcher out for delivery
3PL Coordinator cum Store Keeper (LINDE)
Leesing Logistic (E.M) Sdn. Bhd
02.2021 - 05.2022
- Perform receiving of customer’s product tasks includes co-coordinating unstuffing, receiving, check and put away into warehouse
- Perform outbound process which includes coordinating the pick and packing of products and coordinating transport for delivery to customer
- Perform good warehouse house keep tasks to maintain stocks accuracy and integrity.
- Achieve orders processing KPI which is all orders received before noon time have to be completed pick and pack on the same day
Final Documentation Clerk / Document Controller
Toyo Engineering and Construction Sdn Bhd
01.2019 - 03.2020
- Project : RAPID Project, Pengerang ( Package 5)
- Correcting sub-contractors Document Content Register and making sure sub-cons following the correct SOP for submitting their Final Document
- Ensuring a proper storage for all the hardcopy documents submitted by sub-contractors
- Supervise, organizing and storing sub-contractors softcopy
- Ensuring sub-contractors submitting their documents within time to be submitted to client
- Assigned as a designated person to teach newcomers regarding document procedures and other final documentation matter related
QC/DC Assistant
CHINA PETROLEUM JILIN CHEMICAL (JCC)
02.2018 - 01.2019
- Project : RAPID Project, Pengerang ( Package 5)
- Enter data from QCF to Piping and Welding Control System (PWCS)
- Prepare Quality Control document such as Quality Control Form (QCF) reports
- Provide QCF and Isometric Drawing (ISO) for reference during inspection activities
- Prepare and update weekly deliverable report for client
- Prepare and update welder performance (weekly) for client
HSE Trainee
HYPERWAVE SYSTEM ENGINEERING SDN. BHD.
05.2017 - 08.2017
- Project : MLNG DUA REJUVENATION (MDR) Project
- Ensuring the compliance of safety laws and regulations within the workplace
- Ensure all work activities done at the worksite comply with DOSH rules and regulations as stated in OSHA 1994 and FMA 1967
- Promotion of safety awareness and safe conduct of work at the worksite
- Rectifying and correcting any unsafe working practice at the workplace that have the probability to lead to an accident or Lost Time Incident/Injury
- Inspecting and rectifying any unsafe place of work that could lead to injury and death
Education
Diploma - Occupational Safety & Health
Fajar International College
Miri, SarawakSijil Pelajaran Malaysia - undefined
SMK Kidurong Bintulu
Bintulu, SarawakPenilaian Menengah Rendah - undefined
SMK Kidurong Bintulu
Bintulu, SarawakSkills
Full clean driving license (D)
CIDB Green Card Holder
Fast learner
Can work under pressure and meet tight deadlines
Team collaboration
Written communication
References
Stephanie Tang
Wiwo Hotel Management
+60136622220
Afiza, Mohd Annis, Compliance Exec, Q-HSSE Department / Final Document Lead, afiza@toyo-eng.com, +6 012 300 1236, TOYO
Mr Chua Boon Hwee (SANKYU)
General Manager @SMDS PTA TEAM,
SANKYU (M) Sdn Bhd (SHELL)
+6 019 385 8851
Pravina Pretonia Alban John Lisen(LINDE)
PGP Distribution Exec,
Leesing Logistic (E.M) Sdn. Bhd
+6 014 955 2845
Pravina.pretonia@linde.com
About Me
- +6 0137570543
- Charleschai1209@gmail.com
- Lot 1429 Lorong 6 Fasa 1 RPR Kidurong 97000 Bintulu Sarawak
Course attended
- Guidelines for Safety and Health at construction Site
- First Aid and CPR Training
- Guidelines for Working at Heights and Scaffolding
- Contractor Management
- Construction Safety
- Environmental Management System (ISO 14001)
Timeline
Hotel Receptionist
WIWO Hotel
01.2025 - Current
Operation Admin
ABX/KEX EXPRESS Bintulu
01.2024 - 12.2024
Project Coordinator/Document Control
SANKYU (M) SDN BHD (SHELL)
03.2023 - 08.2023
Admin / Accountant
J&T Express Batu 6 PDP201
12.2022 - 02.2023
3PL Coordinator cum Store Keeper (LINDE)
Leesing Logistic (E.M) Sdn. Bhd
02.2021 - 05.2022
Final Documentation Clerk / Document Controller
Toyo Engineering and Construction Sdn Bhd
01.2019 - 03.2020
QC/DC Assistant
CHINA PETROLEUM JILIN CHEMICAL (JCC)
02.2018 - 01.2019
HSE Trainee
HYPERWAVE SYSTEM ENGINEERING SDN. BHD.
05.2017 - 08.2017
Sijil Pelajaran Malaysia - undefined
SMK Kidurong Bintulu
Penilaian Menengah Rendah - undefined
SMK Kidurong Bintulu
Diploma - Occupational Safety & Health
Fajar International College