Charles Chai Zhen Lin
Bintulu
Summary
I am energetic and a versatile problem-solver with a genuine interest to seeking a competitive and challenging environment where I can serve the organization and establish a career for myself where I can utilize my excellent organisational and communication skills, professionalism and enthusiasm.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Hotel Receptionist
WIWO Hotel
01.2025 - Current
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
Operation Admin
ABX/KEX EXPRESS Bintulu
01.2024 - 12.2024
- Assign runner to their delivery area
- Data checking (Pending, Penalty, Complaints)
- Document filing
- Sorting parcel to their designated correct area
Project Coordinator/Document Control
SANKYU (M) SDN BHD (SHELL)
03.2023 - 08.2023
- Copying, scanning and storing documents
- Distribute project-related copies to internal team
- Create template for future use
- Retrieve files as requested by employees and clients
- File documents in physical and digital records
Admin / Accountant
J&T Express Batu 6 PDP201
12.2022 - 02.2023
- Collect ‘Cash On Delivery’ for every dispatcher that are present for delivery
- Follow up customer for self collect, return parcel, reject parcel
- Prepare ‘Abnormal Termination’ form (ATS) parcel
- Scanning parcel before dispatcher out for delivery
3PL Coordinator cum Store Keeper (LINDE)
Leesing Logistic (E.M) Sdn. Bhd
02.2021 - 05.2022
- Perform receiving of customer’s product tasks includes co-coordinating unstuffing, receiving, check and put away into warehouse
- Perform outbound process which includes coordinating the pick and packing of products and coordinating transport for delivery to customer
- Perform good warehouse house keep tasks to maintain stocks accuracy and integrity.
- Achieve orders processing KPI which is all orders received before noon time have to be completed pick and pack on the same day
Final Documentation Clerk / Document Controller
Toyo Engineering and Construction Sdn Bhd
01.2019 - 03.2020
- Project : RAPID Project, Pengerang ( Package 5)
- Correcting sub-contractors Document Content Register and making sure sub-cons following the correct SOP for submitting their Final Document
- Ensuring a proper storage for all the hardcopy documents submitted by sub-contractors
- Supervise, organizing and storing sub-contractors softcopy
- Ensuring sub-contractors submitting their documents within time to be submitted to client
- Assigned as a designated person to teach newcomers regarding document procedures and other final documentation matter related
QC/DC Assistant
CHINA PETROLEUM JILIN CHEMICAL (JCC)
02.2018 - 01.2019
- Project : RAPID Project, Pengerang ( Package 5)
- Enter data from QCF to Piping and Welding Control System (PWCS)
- Prepare Quality Control document such as Quality Control Form (QCF) reports
- Provide QCF and Isometric Drawing (ISO) for reference during inspection activities
- Prepare and update weekly deliverable report for client
- Prepare and update welder performance (weekly) for client
HSE Trainee
HYPERWAVE SYSTEM ENGINEERING SDN. BHD.
05.2017 - 08.2017
- Project : MLNG DUA REJUVENATION (MDR) Project
- Ensuring the compliance of safety laws and regulations within the workplace
- Ensure all work activities done at the worksite comply with DOSH rules and regulations as stated in OSHA 1994 and FMA 1967
- Promotion of safety awareness and safe conduct of work at the worksite
- Rectifying and correcting any unsafe working practice at the workplace that have the probability to lead to an accident or Lost Time Incident/Injury
- Inspecting and rectifying any unsafe place of work that could lead to injury and death
Education
Diploma - Occupational Safety & Health
Fajar International College
Miri, SarawakSijil Pelajaran Malaysia - undefined
SMK Kidurong Bintulu
Bintulu, SarawakPenilaian Menengah Rendah - undefined
SMK Kidurong Bintulu
Bintulu, SarawakSkills
Full clean driving license (D)
References
Stephanie Tang
Wiwo Hotel Management
+60136622220
Afiza, Mohd Annis, Compliance Exec, Q-HSSE Department / Final Document Lead, afiza@toyo-eng.com, +6 012 300 1236, TOYO
Mr Chua Boon Hwee (SANKYU)
General Manager @SMDS PTA TEAM,
SANKYU (M) Sdn Bhd (SHELL)
+6 019 385 8851
Pravina Pretonia Alban John Lisen(LINDE)
PGP Distribution Exec,
Leesing Logistic (E.M) Sdn. Bhd
+6 014 955 2845
Pravina.pretonia@linde.com
About Me
- +6 0137570543
- Charleschai1209@gmail.com
- Lot 1429 Lorong 6 Fasa 1 RPR Kidurong 97000 Bintulu Sarawak
Course attended
- Guidelines for Safety and Health at construction Site
- First Aid and CPR Training
- Guidelines for Working at Heights and Scaffolding
- Contractor Management
- Construction Safety
- Environmental Management System (ISO 14001)
Timeline
Hotel Receptionist
WIWO Hotel
01.2025 - Current
Operation Admin
ABX/KEX EXPRESS Bintulu
01.2024 - 12.2024
Project Coordinator/Document Control
SANKYU (M) SDN BHD (SHELL)
03.2023 - 08.2023
Admin / Accountant
J&T Express Batu 6 PDP201
12.2022 - 02.2023
3PL Coordinator cum Store Keeper (LINDE)
Leesing Logistic (E.M) Sdn. Bhd
02.2021 - 05.2022
Final Documentation Clerk / Document Controller
Toyo Engineering and Construction Sdn Bhd
01.2019 - 03.2020
QC/DC Assistant
CHINA PETROLEUM JILIN CHEMICAL (JCC)
02.2018 - 01.2019
HSE Trainee
HYPERWAVE SYSTEM ENGINEERING SDN. BHD.
05.2017 - 08.2017
Sijil Pelajaran Malaysia - undefined
SMK Kidurong Bintulu
Penilaian Menengah Rendah - undefined
SMK Kidurong Bintulu
Diploma - Occupational Safety & Health
Fajar International College
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