Summary
Overview
Work History
Education
Skills
References
About Me
Course attended
Timeline
Generic
Charles Chai Zhen Lin

Charles Chai Zhen Lin

Bintulu

Summary

I am energetic and a versatile problem-solver with a genuine interest to seeking a competitive and challenging environment where I can serve the organization and establish a career for myself where I can utilize my excellent organisational and communication skills, professionalism and enthusiasm.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Hotel Receptionist

WIWO Hotel
01.2025 - Current
  • Collected room deposits, fees, and payments.
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
  • Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.

Operation Admin

ABX/KEX EXPRESS Bintulu
01.2024 - 12.2024
  • Assign runner to their delivery area
  • Data checking (Pending, Penalty, Complaints)
  • Document filing
  • Sorting parcel to their designated correct area

Project Coordinator/Document Control

SANKYU (M) SDN BHD (SHELL)
03.2023 - 08.2023
  • Copying, scanning and storing documents
  • Distribute project-related copies to internal team
  • Create template for future use
  • Retrieve files as requested by employees and clients
  • File documents in physical and digital records

Admin / Accountant

J&T Express Batu 6 PDP201
12.2022 - 02.2023
  • Collect ‘Cash On Delivery’ for every dispatcher that are present for delivery
  • Follow up customer for self collect, return parcel, reject parcel
  • Prepare ‘Abnormal Termination’ form (ATS) parcel
  • Scanning parcel before dispatcher out for delivery

3PL Coordinator cum Store Keeper (LINDE)

Leesing Logistic (E.M) Sdn. Bhd
02.2021 - 05.2022
  • Perform receiving of customer’s product tasks includes co-coordinating unstuffing, receiving, check and put away into warehouse
  • Perform outbound process which includes coordinating the pick and packing of products and coordinating transport for delivery to customer
  • Perform good warehouse house keep tasks to maintain stocks accuracy and integrity.
  • Achieve orders processing KPI which is all orders received before noon time have to be completed pick and pack on the same day

Final Documentation Clerk / Document Controller

Toyo Engineering and Construction Sdn Bhd
01.2019 - 03.2020
  • Project : RAPID Project, Pengerang ( Package 5)
  • Correcting sub-contractors Document Content Register and making sure sub-cons following the correct SOP for submitting their Final Document
  • Ensuring a proper storage for all the hardcopy documents submitted by sub-contractors
  • Supervise, organizing and storing sub-contractors softcopy
  • Ensuring sub-contractors submitting their documents within time to be submitted to client
  • Assigned as a designated person to teach newcomers regarding document procedures and other final documentation matter related

QC/DC Assistant

CHINA PETROLEUM JILIN CHEMICAL (JCC)
02.2018 - 01.2019
  • Project : RAPID Project, Pengerang ( Package 5)
  • Enter data from QCF to Piping and Welding Control System (PWCS)
  • Prepare Quality Control document such as Quality Control Form (QCF) reports
  • Provide QCF and Isometric Drawing (ISO) for reference during inspection activities
  • Prepare and update weekly deliverable report for client
  • Prepare and update welder performance (weekly) for client

HSE Trainee

HYPERWAVE SYSTEM ENGINEERING SDN. BHD.
05.2017 - 08.2017
  • Project : MLNG DUA REJUVENATION (MDR) Project
  • Ensuring the compliance of safety laws and regulations within the workplace
  • Ensure all work activities done at the worksite comply with DOSH rules and regulations as stated in OSHA 1994 and FMA 1967
  • Promotion of safety awareness and safe conduct of work at the worksite
  • Rectifying and correcting any unsafe working practice at the workplace that have the probability to lead to an accident or Lost Time Incident/Injury
  • Inspecting and rectifying any unsafe place of work that could lead to injury and death

Education

Diploma - Occupational Safety & Health

Fajar International College
Miri, Sarawak

Sijil Pelajaran Malaysia - undefined

SMK Kidurong Bintulu
Bintulu, Sarawak

Penilaian Menengah Rendah - undefined

SMK Kidurong Bintulu
Bintulu, Sarawak

Skills

Full clean driving license (D)

CIDB Green Card Holder

Fast learner

Can work under pressure and meet tight deadlines

Team collaboration

Written communication

References

Stephanie Tang

Wiwo Hotel Management

+60136622220

Afiza, Mohd Annis, Compliance Exec, Q-HSSE Department / Final Document Lead, afiza@toyo-eng.com, +6 012 300 1236, TOYO

Mr Chua Boon Hwee (SANKYU)

General Manager @SMDS PTA TEAM,

SANKYU (M) Sdn Bhd (SHELL)

+6 019 385 8851

Pravina Pretonia Alban John Lisen(LINDE)

PGP Distribution Exec,

Leesing Logistic (E.M) Sdn. Bhd

+6 014 955 2845

Pravina.pretonia@linde.com

About Me

  • +6 0137570543
  • Charleschai1209@gmail.com
  • Lot 1429 Lorong 6 Fasa 1 RPR Kidurong 97000 Bintulu Sarawak

Course attended

  • Guidelines for Safety and Health at construction Site
  • First Aid and CPR Training
  • Guidelines for Working at Heights and Scaffolding
  • Contractor Management
  • Construction Safety
  • Environmental Management System (ISO 14001)

Timeline

Hotel Receptionist

WIWO Hotel
01.2025 - Current

Operation Admin

ABX/KEX EXPRESS Bintulu
01.2024 - 12.2024

Project Coordinator/Document Control

SANKYU (M) SDN BHD (SHELL)
03.2023 - 08.2023

Admin / Accountant

J&T Express Batu 6 PDP201
12.2022 - 02.2023

3PL Coordinator cum Store Keeper (LINDE)

Leesing Logistic (E.M) Sdn. Bhd
02.2021 - 05.2022

Final Documentation Clerk / Document Controller

Toyo Engineering and Construction Sdn Bhd
01.2019 - 03.2020

QC/DC Assistant

CHINA PETROLEUM JILIN CHEMICAL (JCC)
02.2018 - 01.2019

HSE Trainee

HYPERWAVE SYSTEM ENGINEERING SDN. BHD.
05.2017 - 08.2017

Sijil Pelajaran Malaysia - undefined

SMK Kidurong Bintulu

Penilaian Menengah Rendah - undefined

SMK Kidurong Bintulu

Diploma - Occupational Safety & Health

Fajar International College
Charles Chai Zhen Lin