Charlene Kuan Feng Jiao
Johor,Malaysia
Summary
Experienced administrative support specialist with strong proficiency in Microsoft Office and customer service. Exhibits meticulous attention to detail in data management, enhancing operational efficiency. Capable of effectively handling email and phone communications to support organizational workflows. Focused on utilizing skills to drive success and advance within the administrative sector.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Customer service administrator
Hiap Logistics Pte Ltd
Singapore, Singapore
2025.10 - Current
- Handle and process import shipment orders.
- Ensure all documents are accurate and complete.
- Liaise with customers regarding shipment status, delivery schedule, and requirements.
- Respond to customer enquiries via email and phone in a timely manner.
- Provide updates on container arrival, delays and issues.
- Arrange delivery schedules and monitor shipment progress.
- Check container release status from port / shipping line.
Admin Intern
Perodua 4S Kampar (NCC Automobile Sdn.Bhd)
2025.06 - 2025.09
- Performed general administrative and documentation tasks.
- Supported team coordination and handled assigned events/projects.
- Improved time management and attention to detail in a corporate setting.
Online Seller
Shopee
2022.02 - 2023.12
- Managed an online store, handling product listings, marketing, and customer inquiries.
- Processed orders, managed inventory, and ensured timely delivery.
- Developed strong problem-solving and communication skills through daily operations.
Retail Sales Assistant
Hup Soon Seremban Food Trading Sdn.Bhd (TGK outlet)
2021.06 - 2021.12
- Assisted customers with product inquiries and purchases.
- Maintained inventory and supported daily store operations.
- Strengthened interpersonal skills and front-line service experience.
Education
Bachelor of Arts (Honours) - Chinese Studies
Universiti Tunku Abdul Rahman (UTAR)
Kampar 2022.06 - 2025.09
STPM - undefined
SMK Ledang
Tangkak, Johor 2019.05 - 2021.05
Skills
- Administrative Support
- Microsoft Office
- Customer Service & Communication
- Email & Phone Communication
- Data Entry & System Updating
- Attention to Detail
ADDITIONAL INFORMATION
- Languages:
- - Mandarin: Native.
- - Malay: Intermediate (working proficiency).
- - English: Intermediate (working proficiency).
- Skills & Expertise:
- - Lesson preparation and communication.
- - Problem-solving and adaptability.
- - Office software: Microsoft Word, Excel, PowerPoint.
- - Teamwork, time management, customer relations.
Timeline
Customer service administrator
Hiap Logistics Pte Ltd
2025.10 - Current
Admin Intern
Perodua 4S Kampar (NCC Automobile Sdn.Bhd)
2025.06 - 2025.09
Bachelor of Arts (Honours) - Chinese Studies
Universiti Tunku Abdul Rahman (UTAR)
2022.06 - 2025.09
Online Seller
Shopee
2022.02 - 2023.12
Retail Sales Assistant
Hup Soon Seremban Food Trading Sdn.Bhd (TGK outlet)
2021.06 - 2021.12
STPM - undefined
SMK Ledang
2019.05 - 2021.05