CHAN YEE TAN
SALES MANAGER
Johor Bahru, Johor
Summary
Dynamic in elevating business landscapes, I leveraged expertise in business development and planning at TOMEI GOLD & JEWERELLY SDN BHD, driving revenue growth and market expansion. Skilled in lead prospecting and sales funnel management, I excel in building robust networks, fostering team success, and achieving sales targets with a strategic approach.
Overview
18
18
years of professional experience
1
1
Language
Work History
Sales Executive
TOMEI GOLD & JEWERELLY SDN BHD
03.2024 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Manager of Business Development and Sales
ZONGHUA CHINESE MEDICINE SDN BHD
05.2019 - 01.2023
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Developed comprehensive sales training materials and tools that enabled new hires to quickly adapt and contribute effectively.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Collaborated with cross-functional teams to develop innovative products and services that catered to customers'' evolving needs.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Dealer Sales Manager
Valentino Rudy
01.2012 - 03.2016
- Identified new market opportunities through extensive research and analysis, contributing to the expansion of the dealership''s client base.
- Negotiated favorable terms with suppliers for bulk purchasing, reducing overall procurement costs without sacrificing quality or service levels.
- Analyzed market trends and competitor activities to inform strategic decision-making, ultimately leading to increased market share.
- Established long-term partnerships with key stakeholders, ensuring ongoing business opportunities and referrals.
- Mentored junior sales staff through regular coaching sessions, significantly improving their skillset and confidence in closing deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Sales Executive
TOMEI GOLD & JEWERELLY SDN BHD
01.2010 - 01.2012
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Expanded market share with strategic territory planning and targeted prospecting.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
High School Teacher
PEIFONG HIGH SCHOOL
01.2009 - 01.2010
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Enhanced students'' critical thinking skills through the use of engaging debate topics and problem-solving exercises.
- Increased student comprehension by incorporating real-world examples and hands-on activities into lessons.
Book Editor
Taiwan Cloth Merchants Association
01.2007 - 01.2008
- Championed author''s vision throughout the editing process while maintaining a balance between artistic expression and commercial viability.
- Created and maintained pages on social media to promote client services and products.
Education
BACHELOR OF RISK MANAGEMENT - TAIWAN
TAMKANG UNIVERSITY
TAIPEI,TAIWAN 04.2001 -
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Sales expertise
Sales team leadership
Product knowledge
Public speaking
Staff management
Order management
Timeline
Sales Executive
TOMEI GOLD & JEWERELLY SDN BHD
03.2024 - Current
Manager of Business Development and Sales
ZONGHUA CHINESE MEDICINE SDN BHD
05.2019 - 01.2023
Dealer Sales Manager
Valentino Rudy
01.2012 - 03.2016
Sales Executive
TOMEI GOLD & JEWERELLY SDN BHD
01.2010 - 01.2012
High School Teacher
PEIFONG HIGH SCHOOL
01.2009 - 01.2010
Book Editor
Taiwan Cloth Merchants Association
01.2007 - 01.2008
BACHELOR OF RISK MANAGEMENT - TAIWAN
TAMKANG UNIVERSITY
04.2001 -