Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chan Leong, Wong

Chan Leong, Wong

Kuala Lumpur,14

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

9
9
years of professional experience

Work History

Customer Service

IGT Solutions
06.2023 - 05.2025
  • Required to respond professionally to inbound or outbound phone calls and outbound email.
  • Proactively and independently work to meet targets and goals
  • Achieve good DSAT and closure in the passed few months
  • Developed and implemented effective case-scrubbing processes to identify performance improvement opportunities within the Mentor Program
  • Led training and coaching sessions tailored to address agent-specific development needs
  • Guided agents using clear, concise methods to ensure understanding and effective execution of tasks
  • Contributed to overall team performance by promoting a culture of continuous learning and support

Customer Service

Webhelp APAC (Sunway Visio)
04.2022 - 06.2023
  • Handle customer complaints appropriately through outbound calling services.
  • Respond to incoming complaint emails from customers.
  • Listen to customers' needs and concerns and show empathy to maintain customers' trust in products and services.

Sales Admin cum Customer Service Executive

Eshop Live Asia
07.2021 - 04.2022
  • Handle inquiries via live chat and inbound call.
  • Answering incoming calls, live chats from customers on inquiries of product.
  • Handle complaints from customer.
  • Listen to customers' needs and concerns and show empathy to maintain customers' trust in products and services.
  • Need to analyze performance of stock and promotions.

Partner Service

Foodpanda Malaysia
06.2020 - 04.2021
  • Handle inquiries appropriately to all guests and partners through all supported media channels, including inbound and outbound services.
  • Answer inquiries through live chat, email and call.
  • Resolve complaints and provide information.
  • Provide appropriate solutions or alternative methods.

Sales executive

Spec Secret
09.2017 - 02.2020
  • Operated cashier, credit card machine, and other electronic equipment accurately and efficiently.
  • Assisted customers with locating items and providing product information in retail.
  • Required to pull daily data for Manager in order to see how to increase the retail sales

Customer Service

SCCA, Snips College of Creative Arts
11.2016 - 08.2017
  • Make outbound calls to potential students to introduce course.
  • Answer inquiries though call. Sales Executive, Spec Secret (Sungei Wang Plaza), Kuala Lumpur

Education

SPM

SMJK Confucian
Kuala Lumpur, Malaysia
10-2016

Skills

  • Effective communication
  • Quick learner
  • Proficient in managing stress
  • Effective team player

Languages

Chinese (Simplified)
Bilingual or Proficient (C2)
English
Intermediate (B1)
Cantonese
Bilingual or Proficient (C2)

Timeline

Customer Service

IGT Solutions
06.2023 - 05.2025

Customer Service

Webhelp APAC (Sunway Visio)
04.2022 - 06.2023

Sales Admin cum Customer Service Executive

Eshop Live Asia
07.2021 - 04.2022

Partner Service

Foodpanda Malaysia
06.2020 - 04.2021

Sales executive

Spec Secret
09.2017 - 02.2020

Customer Service

SCCA, Snips College of Creative Arts
11.2016 - 08.2017

SPM

SMJK Confucian

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Chan Leong, Wong