CHANDRALEKHA NAIR

Senior risk specialist with expertise in AML financial crime, transaction monitoring, and regulatory compliance. Leading strategic initiatives at Grab to combat money muling and financial fraud while co-managing a high-performing team. Strong background in dispute resolution from PayPal utilized to implement data-driven risk solutions. Recognized for building strong relationships with regulators and enhancing operational excellence.

• Post Whitelist Monitoring Automation, Automated the ticket tracking system from Google Sheets to Zendesk, streamlining workflow and reducing the need for manual intervention, thus saving headcount.
• Training and Development, Trained team members for various roles (Maker, Checker, RFAI), facilitating skills development and process adherence, allowing the company to run more efficiently with fewer resources.
• Integration of AI into AML Processes, Led initiatives to integrate AI into Anti-Money Laundering (AML) processes, reducing manual efforts and improving operational efficiency, saving on headcount costs.
• Consumer Information Dashboard Tool, Collaborated with the Engineering team to design and develop a consolidated consumer information dashboard tool, significantly improving the fraud investigation process.
• Ticket Deletion Process, Transitioned the Ticket Deletion process from Risk Operations to the Customer Experience Team, ensuring the redaction of sensitive customer information before evidence submission for investigations, improving the overall process.
• RIP Workflows and Process Refinements, Partnered with Internal Auditors to refine RIP workflows, SLAs, and processes to align with audit requirements, improving the efficiency and accuracy of investigations.
• BNM Reporting SOP, Developed and wrote the Standard Operating Procedure (SOP) for reporting company losses and fraudulent activities, submitting monthly reports to Bank Negara Malaysia (BNM) in collaboration with the Compliance team, aligning actions to reduce losses.
• BNM Compliance Presentation, Delivered presentations to BNM on compliance-related tasks, ensuring successful audits and alignment with regulatory standards.
• Compliance Guidelines, Consolidated compliance-approved documents into a comprehensive guideline for consistent regulatory adherence.
• National Fraud Portal Collaboration, Partnered with other eWallet companies to combat MoneyMule activities, resulting in live investigations through the National Fraud Portal.