Wei Wei Chan

• - Lead and oversee the sales team in achieving revenue targets across Corporate, Government, MICE, Travel Agents, and OTA segments.
• - Develop and implement sales strategies and tactical plans to support the hotel's budget, aligning with the CEO’s goal of 25% gross profit.
• - Drive business growth through client relationship management, strategic partnerships, and market analysis to identify new opportunities.
• - Spearhead major hotel initiatives, including trade shows, corporate sales calls, promotional campaigns, and high-impact collaborations.
• - Supervise the Reservation Team, ensuring seamless operations, rate monitoring, and strategic pricing alignment with HQ.
• - Oversee event sales, including bridal fairs, seminars, and corporate gatherings, ensuring high conversion rates and successful execution.
• - Collaborate with marketing teams to create targeted promotions and enhance brand visibility.
• - Analyze sales performance data, forecasts, and reports, providing insights for continuous improvement.
• Maintain high service standards through team training, mentorship, and leadership development.

- Managed key corporate accounts, government segments, and travel agencies, ensuring long-term business relationships and revenue growth.
- Collaborated with marketing and operations teams to enhance sales conversions and customer satisfaction.
- Conducted market research to identify trends, positioning the hotel competitively within the industry.
- Developed and implemented trade show participation plans, corporate roadshows, and promotional activities to increase brand presence.
- Mentored and coached junior sales team members, preparing them for leadership roles.

- Spearheaded new business development by identifying potential clients in corporate, MICE, and government segments.
- Negotiated and closed high-value contracts with key clients, contributing to overall revenue growth.
- Organized and managed hotel sales promotions, marketing campaigns, and networking events to attract more business.
- Monitored market trends and conducted competitive analysis to enhance pricing strategies.
- Provided sales performance reports to management, offering insights for decision-making and business planning.

• Built strong customer relationships and boosted VIP program engagement
• Coached and inspired the store team to exceed sales targets and KPIs
• Managed stock deliveries 2-3 times weekly, ensuring efficient restocking
• Implemented promotional strategies to drive sales and enhance customer experience

• Identified business opportunities to drive sales growth and expand the market
• Managed corporate accounts and maintained strong client relationships
• Aligned sales strategies with product and market trends for business development

- Assisted the Sales Manager in achieving revenue targets by implementing strategic sales initiatives and delivering exceptional client service.
- Engaged with customers through various communication channels, providing in-depth product and service information while efficiently resolving inquiries and concerns.
- Continuously enhanced sales knowledge and technical expertise through self-improvement, training, and staying updated on industry trends.
- Worked closely with cross-functional teams to align sales strategies with customer needs, increasing overall satisfaction and brand loyalty.
- Played a pivotal role in developing sales strategies and action plans, identifying potential market opportunities to drive business growth.

- Identified and developed new business opportunities to expand the company's product reach and market penetration.
- Managed and nurtured key corporate accounts, fostering long-term client relationships and ensuring continued business growth.
- Delivered exceptional customer service, ensuring high client satisfaction and retention through proactive engagement.
- Excelled in a fast-paced, high-pressure environment, consistently exceeding sales targets and KPIs.
- Proactively followed up with clients, demonstrating a results-driven approach that contributed to sales growth.
- Collaborated with the Finance Department to streamline invoicing and receivables, ensuring accurate and timely transactions.
- Pursued sales leads and new opportunities, contributing to the expansion of the company’s client base.
- Compiled and analyzed weekly sales reports, monthly sales plans, and annual sales strategies to optimize performance and drive results.
- Created and submitted accurate quotations and proposals, adhering to strict deadlines and client expectations.