Chan Wai Shoong
Management
Ipoh,Perak
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Bar Manager
Speakeasy Bar And Kitchen
Ipoh, Perak
11.2021 - Current
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Consulted with managers to organize special events and promotions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Bar Manager
The Muse Bar And Restaurant
Ipoh , Perak
09.2019 - 09.2021
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Collaborated with chefs to develop innovative food pairings that complemented the beverage menu and increased overall dining appeal.
- Evaluated sales data to identify patterns, informing future marketing strategies and promotional efforts that targeted specific customer groups.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Cafe Management
MMOG Cafe
Ipoh, Perak
04.2019 - 08.2019
- Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
Lounge Manager
Madam Wong Hidden Bar
Ipoh, Perak
09.2018 - 12.2018
- Implemented staff scheduling processes to ensure adequate coverage during peak hours while controlling labor costs.
- Enhanced customer satisfaction by implementing efficient lounge management strategies.
- Developed relationships with vendors, securing favorable terms and high-quality products for the lounge.
Club Manager
S.O.S. Ipoh
Ipoh, Perak
09.2012 - 08.2018
- Supported club operations by managing schedules, staff training, and inventory control.
- Developed engaging social media content to promote upcoming events or highlight recent successes at the club.
- Contributed to revenue generation efforts through upselling products or services to current members when appropriate.
- Assisted in budget preparation by monitoring expenses and identifying cost-saving measures within the facility''s operations.
- Oversaw financial transactions by handling payments, processing refunds, and maintaining accurate records.
- Built strong relationships with members through active listening, empathy, and personalized attention.
- Increased membership retention through proactive engagement and consistent follow-up with club members.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
- Recruited, hired, and trained to develop high-performing staff.
- Worked with marketing teams to create marketing and promotional content for social media.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coordinated successful charity events in partnership with local organizations to increase the club''s community presence.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Increased staff performance and engagement via motivational leadership.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Created and maintained detailed reports of daily, weekly and monthly operations.
Assistant Manager
Overtime Ipoh
Ipoh , Perak
06.2012 - 08.2012
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Bartender
70‘s Rentro
Ipoh, Perak
03.2012 - 05.2012
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bar Waiter
Voodoo Ipoh
Ipoh, Perak
08.2011 - 02.2012
Education
SPM -
SMK Sam Tet
Ipoh 01.2001 - 12.2005
Skills
Staff Training
Timeline
Bar Manager
Speakeasy Bar And Kitchen
11.2021 - Current
Restaurant Bar Manager
The Muse Bar And Restaurant
09.2019 - 09.2021
Cafe Management
MMOG Cafe
04.2019 - 08.2019
Lounge Manager
Madam Wong Hidden Bar
09.2018 - 12.2018
Club Manager
S.O.S. Ipoh
09.2012 - 08.2018
Assistant Manager
Overtime Ipoh
06.2012 - 08.2012
Bartender
70‘s Rentro
03.2012 - 05.2012
Bar Waiter
Voodoo Ipoh
08.2011 - 02.2012
SPM -
SMK Sam Tet
01.2001 - 12.2005
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