CHAN TONG LING
CUSTOMER SERVICE
Bukit Mertajam, Penang,Penang
Summary
Extensive experience in restaurant management at MAMA DELIGHT RESTAURANT and marketing assistance at MOTOTAN PARTS SDN BHD., driving revenue growth through innovative marketing strategies, and enhancing customer engagement. Skilled in Photoshop and operations management, achieving significant improvements in service quality and financial integrity.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Restaurant Manager
MAMA DELIGHT RESTAURANT
06.2023 - Current
- Oversee day-to-day restaurant operations, including opening and closing procedures of restaurant, ensure high standard of customer service, address customer complaints or issue promptly and respond to customer feedback to improve service quality.
- Manage inventory and order supplies to ensure stock levels are maintained. Monitor food quality and presentation standards, ensure compliance with safety, and sanitation regulations.
- Prepare and manage budgets, financial reports, and forecasts, conduct regular audits to ensure financial integrity.
- Develop and implement marketing strategies, coordinate special event, promotions, and seasonal campaigns to attract and retain customer.
- Report to senior management on performance, issues, and opportunities for improvement.
Marketing Assistant
MOTOTAN PARTS SDN BHD
11.2017 - 06.2023
- Assisted in driving revenue growth by managing pay-per-click advertising campaigns on social medial platforms.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Managing social media production of catalogs, promotional materials and other media materials, including video production and editing.
- Research/explore new ways from time to time to formulate creative videos/photo ideas or contents for marketing campaign/goals.
- Ficient in Adobe Photoshop
- Ability in handing multitask
Skills
Timeline
Restaurant Manager
MAMA DELIGHT RESTAURANT
06.2023 - Current
Marketing Assistant
MOTOTAN PARTS SDN BHD
11.2017 - 06.2023
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