Chan Sze Pheng
Penang
Summary
A highly motivated individual with extensive work experience and a Bachelor of Business (major in Management Information System) degree. Prepared for lifelong learning in pursuit of personal development and excellence. A skilled user of technology and is able to balance competing priorities and tight deadlines. Committed and known for timely completion of assignments of the highest quality. An effective communicator with polished communications, interpersonal and writing skills. Also an effective problem solver, capable of applying analytical, logical, critical, and creative thinking skills to a multitude of different situations. Able to work autonomously or in a collaborative role towards achieving the organization’s goals and objectives.
Overview
20
20
years of professional experience
Work History
Business Proposal Manager
Celestica GBS Malaysia Sdn Bhd
02.2017 - Current
- I have switched from Program Manager role to Business Proposal Manager within the same organization.
- Major Responsibilities at Celestica GBS
- Primary ownership in understanding and communicating RFQ and business requirements, scheduling, coordinating, compiling and delivering high quality business proposals/quotes on a timely and consistent basis.
- Collaborate with Business Group in the pursuit win strategy development process, lead kick-off meetings and other milestone meetings. Google account is one of the main account in my portfolio which this customer contributed over 40% of the overall CLS revenue.
- Manage the proposal development process to ensure goals are met and adherence to proposal schedule. Besides that, I also responsible to integrate with stakeholder team and established deadlines to business proposal services team.
- Working closely with the sales and the business team to understand the key elements of the proposals
- Collect, consolidated and analyze data in order to identify the relevant cost drivers. Besides that, coordinate and compile the proposals, aligning with the Client from creation of an outline through to customer submission.
- Own and drive the approval process to ensure immediate approvals required with the executive’s team including the presentation of financial analysis regarding cost/ price competitiveness, recommendation to make a product. Finally, the responsibilities also cover the compliance of relevant process and approval policy.
- Skills developed in this capacity, among others:
- Financial analysis skills set including the ability to model and also interpret the balance sheet and cash flow
- Build a strong relationship and work effectively with the team members across the regions and also from different background to managed commitments
- Throughout the experiences, I am managed to adopt, adapt and improve the competitors' strategies from different segments primarily on cloud services, automotive, industrial and not limited to health care and aerospace segments.
- Strong leadership in driving the proposal with the team, able to managed multiple task concurrently and also engaging with various stakeholders and reviewers.
Program Manager
Celestica Malaysia Sdn Bhd
01.2014 - 02.2017
- Company Overview: Celestica Kulim is in the Electronic Manufacturing Services (EMS) industry supporting customers primarily on aerospace product.
- At Celestica, I am tasked with several major responsibilities on a daily basis, servicing one of the world’s leading suppliers of avionics systems for commercial aircrafts (i.e. Honeywell).
- Major responsibilities at Celestica:
- Management of customer information, relations and demand management – with customer perception and satisfaction being the primary responsibility and functioning as the main point of contact for the customer
- Managed and independently led my teams on New Product Introduction transitions successfully
- Accountable for multiple NPIs projects
- Oversight management and accountability for mass production of various models/products
- Oversight and management of RMA activities for all Honeywell sites
- Overall coordinator for Monthly Operational Review (MOR) as well as preparation of On Time to Request (OTTR) presentation
- Skills developed in this capacity, among others:
- People management and conflict resolution skills – effectively managing and resolving conflicts and disagreements arising from daily interaction among varying teams and/or departments
- Resource, time and people management skills – appropriately allocating responsibilities and tasks to people having the appropriate skill sets based on limited time and resources
- Presentation and other soft skills – improving presentation and other soft skills necessary in the effective discharge of my responsibility
- Fine tuning and improving on skills develop at Plexus
Senior Administrator - Program
Plexus Manufacturing Sdn Bhd
01.2008 - 01.2014
- Company Overview: Plexus Manufacturing Sdn Bhd is in the Electronic Manufacturing Services (EMS) industry supporting customers in various industries including aerospace, medical, industrial, commercial and others.
- At Plexus, I am tasked with several major responsibilities on a daily basis, servicing one of the world’s leading suppliers of avionics systems for commercial aircrafts (i.e. Honeywell).
- Major responsibilities at Plexus:
- Management of customer information, relations and demand management – with customer perception and satisfaction being the primary responsibility and functioning as the main point of contact for the customer
- Management of project development which includes, among others, responsibility for initiating new projects into the Plexus system and managing the process ensuring successful transition from prototype/NPI to production stage
- Responsible for the coordination and forecasting of production activities as well as supply and demand chain management
- Responsible for the coordination with Honeywell and internal stakeholders in relation to the Engineering Change Orders (ECO) and Excess & Obsolete materials
- Responsible for preparation and presentation of quarterly business and monthly operational reviews – which includes monthly management of revenue forecast vs actual, tracking and management of on-time-deliveries (OTD) to customers, etc
- Responsible to work with quote team for review of quotation prior to submission
- Skills developed in this capacity, among others:
- Preparation of information necessary for the kick-off and successful implementation of new projects
- Effective coordination with production team and scheduling of on time customer shipments
- Development and fine tuning of presentation and communication skills (oral and written) in communicating with customers and acting as the intermediary between customers and internal stakeholders
- Ability to multi-task successfully in managing multiple CCAs/projects
- Other accomplishments/achievements:
- MRC lead for Honeywell – tasked with revenue management working in tandem with the Focus Factory Team
- Co-lead on the Red Team project – tasked with the implementation of zero past due deliveries and drive towards a defect rate of no more than 900 parts per million
- PCB localization lead for Honeywell – tasked with collaborating with Honeywell’s new Asia supplier (i.e. DSG) and working closely with Honeywell, DSG and in-house teams to ensure successful integration of DSG’s products for Honeywell’s approval
- RMA lead for Honeywell – requiring close working relationship with production and quality team to drive timely customer returns
- Program Management representative for all Quality System Audit – tasked with full compliance with regulatory and other required regulations
Customer & Sales Support Executive
ABnote Express (f.k.a. ScreenCheck Australia)
02.2005 - 10.2007
- Company Overview: ABnote Express is involved in the production of customized membership, identification and/or loyalty cards and is situated in Adelaide, South Australia.
- This job requires me to work closely with the sales manager and systems manager to meet each and every customer’s needs and demands.
- Main responsibilities at ABnote Express:
- The creation of customer databases for each order received as well as interactions with customers to ensure that their requirements are met and queries are responded to
- Daily responsibilities involve the initial tasks of confirming the customer’s order and ensuring that all requirements are given appropriate attention and intermediate procedures of ensuring that the database formats are correct and ready to be imported onto the Badgemaker, Maticard or Digicard program
- Final process of printing and reviewing the final products prior to delivery
- Continuous communication with current and prospective customers
- Skills developed in this capacity, among others:
- Obtaining an in-depth knowledge of the personalized card making process
- Effective teaming skills
- Improvement and polishing of customer interaction and customer service skills
Education
Bachelor of Business - Management Information Systems
University of South Australia
06.2004
Diploma - Information Technology (TAFE)
International College Penang
11.2001
Skills
- Collaborative teamwork
- Proposal development
- Compliance monitoring
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Relationship building
- Deadline management
Affiliations
Australian Computer Society – Associate Member
LNGG
Languages Spoken: English, Bahasa Malaysia, Hokkien, Mandarin
Languages Written: English, Bahasa Malaysia, Mandarin
OTHER INFORMATION
- Last drawn salary: Information can be provided if required
- Resignation notification period: 2 months
Timeline
Business Proposal Manager
Celestica GBS Malaysia Sdn Bhd
02.2017 - Current
Program Manager
Celestica Malaysia Sdn Bhd
01.2014 - 02.2017
Senior Administrator - Program
Plexus Manufacturing Sdn Bhd
01.2008 - 01.2014
Customer & Sales Support Executive
ABnote Express (f.k.a. ScreenCheck Australia)
02.2005 - 10.2007
Diploma - Information Technology (TAFE)
International College Penang
Bachelor of Business - Management Information Systems
University of South Australia
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