Microsoft Office
Chan Melson
Supervisor And IT Technician
Summary
Fresh graduate of Diploma in Information Technology. Expertise in Microsoft Office, able to communicate in different languages, completing tasks quickly and accurately. Furthermore, also an experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Supervisor
EF English Academy
03.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Tuition Teacher
Clever Education Mount Austin
01.2024 - 12.2024
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Waiter
Hanyuan Mount Austin
01.2023 - 12.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
Aburi Japanese Restaurant
01.2020 - 12.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Science Stream And Business
SMK Tinggi Batu Pahat
Batu Pahat, Johor 04.2015 - 11.2019
Diploma in Information Technology - Information Technology
SEGi College
Petaling Jaya, Selangor, Malaysia 05.2020 - 12.2022
Skills
- Punctuality
- Carefulness
- Rules compliance
- Neatness of work
- Proficiency in Microsoft Office (Excel, Microsoft Word, Power Point)
- Knowledge of basic computing skills
- Staff management
- Operations management
- Process improvement
Certification
Diploma, Data Structure and Algorithms 1A, Introduction To Programming Languages 1A
Activities Voluntary
- Participated in marching competition from 2015 to 2019 in high school
- Participated in MSSD basketball tournament
Level Of Language
- English
- Chinese
- Malay
Resume Objective
Fresh graduate of Diploma in Information Technology, currently studying. Expertise in Microsoft Office, able to communicate in different languages, completing tasks quickly and accurately.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Adobe DreamWeaver
Dev C
Timeline
Supervisor
EF English Academy
03.2025 - Current
Tuition Teacher
Clever Education Mount Austin
01.2024 - 12.2024
Waiter
Hanyuan Mount Austin
01.2023 - 12.2023
Diploma in Information Technology - Information Technology
SEGi College
05.2020 - 12.2022
Waiter
Aburi Japanese Restaurant
01.2020 - 12.2020
Science Stream And Business
SMK Tinggi Batu Pahat
04.2015 - 11.2019
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