Chan Jiet Wen
JAPANESE-SPEAKING CUSTOMER SUPPORT
Ipoh,Perak
Summary
Japanese proficiency (JLPT N2), fluent in Mandarin and Cantonese, and working proficiency in English and Malay. Experienced in customer service with strong communication and problem solving skills.
Overview
8
8
years of professional experience
1
1
Certification
5
5
Languages
Work History
Sales Associate
G2000
12.2016 - 08.2019
- Assisted customers in selecting products, providing styling advice, and recommending the most suitable purchasing options
- Handled in-store customer inquiries, offering prompt and accurate information to enhance the shopping experience
- Answered phone calls to address product availability and pricing inquiries
- Proficient in operating POS system, managing sales records, inventory checks, and order verification
Pet Store Sales Assistance
Fluffy World
04.2024 - 10.2024
- Advised customers on pet products, including food, medicine, and accessories, according to customers' specific needs
- Answered customer inquiries and managed orders via company phone and WhatsApp
- Familiar with POS system, responsible for recording sales, checking inventory, and verifying orders
- Independently managed the store for one week, overseeing sales, inventory and customer service to ensure smooth operations
- Ensured the store was clean and well-organised, creating a welcoming shopping environment
Education
Bachelor Of Creative Arts With Honours - Animation
University Malaysia Sarawak
03.2024
Skills
Microsoft Office Suite
Activities
JLFest 2023 e-Poster Presentation Competition
- Topic “知らなかった日本” - Focused on Japan’s garbage sorting system and its cultural and environment aspects.
- Responsible for data collection, poster design, and presentation support.
- Enhanced teamwork, research, and Japanese language skills.
Certification
JLPT N2
Timeline
Pet Store Sales Assistance
Fluffy World
04.2024 - 10.2024
JLPT N2
12-2023
Sales Associate
G2000
12.2016 - 08.2019
Bachelor Of Creative Arts With Honours - Animation
University Malaysia Sarawak
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