Chan Cheng Fui
Sales
Shah Alam
Summary
Dynamic leader with a proven track record at Trivia Perfecto Sdn Bhd, enhancing customer satisfaction and exceeding sales targets through innovative strategies. Skilled in branch operations management and relationship building, adept at coaching teams to success. Excelled in fostering customer-centric environments, significantly boosting repeat business.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
16
16
years of professional experience
Work History
Branch Manager
Trivia Perfecto Sdn Bhd
11.2018 - 10.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed branch sales, customer service, finances and recordkeeping.
- Successfully managed complex customer complaints and resolved issues in a timely manner, resulting in higher levels of client satisfaction and repeat business.
- Managed a team of sales professionals, providing coaching and support to improve overall performance.
Bartender
Club Med Holiday Village
10.2013 - 03.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
Bartender
I Darts Hex SDN.BHD
10.2012 - 07.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Supervisor in Boutique
ATM RESOURCES SDN.BHD
05.2008 - 09.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Salesperson
Viva Privilege Sdn Bhd
03.2015 - 01.2017
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Skills
Customer service
Branch operations management
Relationship building and management
Coaching and mentoring
Team player
Staff management
Cash handling expertise
Shift scheduling
Excellent communication skills
Timeline
Branch Manager
Trivia Perfecto Sdn Bhd
11.2018 - 10.2024
Salesperson
Viva Privilege Sdn Bhd
03.2015 - 01.2017
Bartender
Club Med Holiday Village
10.2013 - 03.2015
Bartender
I Darts Hex SDN.BHD
10.2012 - 07.2013
Supervisor in Boutique
ATM RESOURCES SDN.BHD
05.2008 - 09.2012
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