Chan Charmaine
Penang, Malaysia
Summary
Enthusiastic training professional successful Facilitating training and planning supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Coporate Training Specialist
Teleperformance Malaysia
10.2022 - Current
- Established and maintained quality control standards.
- Held demonstrations and one-on-one coaching sessions on use of Product and campaign specific tools.
- Maintained records on attendance and participation.
- Advised senior executives on the development of workforce plans, aligning training goals with overall organizational objectives.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
Personal Banker
UNITED OVERSEAS BANK (MALAYSIA) BHD
08.2021 - 09.2022
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Entering data into banking software) main goal is to reach out to potential customers to generate new business (e.g marketing new fund / promote existing unit Trust investment etc
- Provide financial advice of customer's portfolio.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Branding Designer & Marketing Sales Executive
9B Coffee SDN. BHD / Kopi9Detik
03.2020 - 08.2021
- Other than creating / prepare custom Plans for Customers to choose from, also assist in advising ways to market café business so that it grows
- Furthermore I also design company catalog, flyers & brands packaging design for 9B coffee & their customers.
Marketing Officer / Conveyancing Department Assist
Mohd Anuar&Co (Advocates &Solicitors)
09.2019
- Prepare settlement and title transfer process by ensuring that their client is meeting all legal obligations and that their client's rights are protected during this transaction.Other than that, Giving legal Advice to Purchasers, Vendors and also Partners solicitors involved.
English Language Lecturer's Personal Assistant
Hsuan Chuang University English Language Department
- Assist lecturer in providing study materials and also assisting student to understand better in class
- Managing posters design for University's English language department events
- Other than that, also have been in charged to write-off Lecturer's expenses for the English language department.
Personal Assistant to Hotel Manager
(玄奘大學雲來會館)Cloud Hotel Hsuan Chuang University Taipei, Taiwan
- Assist manager to compile and filing documents
- Accountable for positively affecting the growth, profit and development of the company
- Effective problem solver for customers by addressing hotel information and room service issues
- Represent manager to coordinating with management to ensure that the highest quality services are obtained at all times
- Provide good roster to staff
- Involved in budgeting and planning.
Sales Representative
Amigo Fashion Centre Square Sungai Petani, Kedah
- Providing customers' sales services and fashion guidance
- In charge of managing merchandise arrangement and ensure the cleanness of the environment.
Education
Bachelor of Arts - Fine Arts Department of Fashion
Hsuan Chuang University Of Taipei
04.2001 - 04.2018
Skills
Microsoft Office
Student Engagement
Lesson Planning
New Hire Training
Training Needs Analysis
Cross-cultural communication
Adobe Photoshop
Adobe Illustrator
Personal Information
- Date of Birth: 10/20/96
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Timeline
Coporate Training Specialist
Teleperformance Malaysia
10.2022 - Current
Personal Banker
UNITED OVERSEAS BANK (MALAYSIA) BHD
08.2021 - 09.2022
Branding Designer & Marketing Sales Executive
9B Coffee SDN. BHD / Kopi9Detik
03.2020 - 08.2021
Marketing Officer / Conveyancing Department Assist
Mohd Anuar&Co (Advocates &Solicitors)
09.2019
Bachelor of Arts - Fine Arts Department of Fashion
Hsuan Chuang University Of Taipei
04.2001 - 04.2018
English Language Lecturer's Personal Assistant
Hsuan Chuang University English Language Department
Personal Assistant to Hotel Manager
(玄奘大學雲來會館)Cloud Hotel Hsuan Chuang University Taipei, Taiwan
Sales Representative
Amigo Fashion Centre Square Sungai Petani, Kedah