Chai Fong Lai

I am a person with passionate and fully driven with my life and family. I am Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. I will always have quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. And operates at high level to consistently meet or exceed business quality and productivity standards. I enjoy working because it can bring value to my life. My last job is working in Macao Studio City 5-star Hotel as senior Agent customer service. This job gives me so many experiences in dealing with customer complaint and sharpen my talking skills. My working environment need me to have high accuracy when input room no, customer request, item request and etc. It let me to work in stress environment with fast and high accuracy info delivery out to another department.It gives me a high gratification while working.