Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHAI ZI YAO

KAMPAR,Kampar
CHAI  ZI YAO

Summary

Motivated customer with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
years of professional experience
4
Languages
7
years of post-secondary education

Work History

SECRET COFFEE HOUSE
KAMPAR

Waiters
08.2022 - Current

Job overview

  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Met with chef to review daily specials and menu changes.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Trained new servers on restaurant policies and procedures.
  • Informed customers about daily and seasonal specials.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Zok noodles house
Kuala lumpur, Kuala Lumpur

Service Crew Member
06.2023 - 04.2024

Job overview

  • Skilled at working independently and collaboratively in a team environment.

Education

SMK MALIM NAWAR
MALIM NAWAR , KAMPAR PERAK

Spm from Account
2015.01 - 2019.11 (4 years & 10 months)

University Overview

Smk Sri Kampar
Kampar

Stpm from Account
2020.06 - 2022.07 (2 years & 1 month)

University Overview

Skills

    Problem-Solving

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Timeline

Service Crew Member
Zok noodles house
06.2023 - 04.2024
Waiters
SECRET COFFEE HOUSE
08.2022 - Current
Smk Sri Kampar
Stpm from Account
2020.06 - 2022.07 (2 years & 1 month)
SMK MALIM NAWAR
Spm from Account
2015.01 - 2019.11 (4 years & 10 months)
CHAI ZI YAO