Chai Wen Yao
Sales Executives
Kuala Lumpur,14
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
7
7
years of professional experience
Work History
Sales Executive
Biszon Flexipack Sdn Bhd
Subang Jaya
11.2022 - Current
- Collaborated with internal teams, such as product development and customer support to ensure seamless client experience throughout the sales process.
- Cold calling and making appointment with new customer and existing customer
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed strong rapport with customers and created positive impression of business.
- Understanding full process of forming flexible packaging from printing process to bag making process.
- On site trouble shoot for customer during trial run for new project.
- Handling company TOP 10 customers.
Project Executive
Percetakan Tenaga
KIP Selangor
11.2021 - 11.2022
- Strengthened relationships with key stakeholders to ensure successful project outcomes.
- Implemented risk mitigation strategies to reduce potential issues during the course of the project.
- Handling BAT project regarding tobacco packaging requirment for supplier.
- Build up good relationship with BAT korea team and procurements department.
- Understanding UV-Flexo machines for innerframe printing.
- Understanding full process to form a tobacco packaging and get certified as tobacco packaging vendor.
Sales Executive CUM Lab Technician
KNE Ink Systems Sdn Bhd
Shah Alam
07.2020 - 10.2021
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Understanding UV inks & solvent based inks for surface print.
- Involved in new product developments for customer inquiry.
- Assist in lab for daily colormatching and QC checking process.
- Involved in production for ink mixing and 3 roll milling machines running.
- On site support for color proofing & troubleshoot at customer place.
Sales Associates
KERING Group
KLCC
11.2018 - 07.2020
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Tailormade service to our regular & valuable customer.
- Engaged with customers to build rapport and loyalty.
Sales Coordinates
ALTURA RESOURCES SDN BHD
Shah Alam
03.2017 - 10.2018
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Get training in China at our main principal factory ( Bei Jing Hua Teng) .
- Understanding how adhesive resin work for dry lamination machines.
- Cold calling and making appointments for new customers among Malaysia market.
- Service customer based at Klang Valley , Ipoh and other state.
- On site support for customer trial.
- Manage 20++ cold calls and customer inquiry per days.
Education
Diploma - Accounting
TARUC
Setapak, Selangor, Malaysia 04.2001 -
Skills
Team building and development
KPI Monitoring
Sales strategy development
Team building and development
Timeline
Sales Executive
Biszon Flexipack Sdn Bhd
11.2022 - Current
Project Executive
Percetakan Tenaga
11.2021 - 11.2022
Sales Executive CUM Lab Technician
KNE Ink Systems Sdn Bhd
07.2020 - 10.2021
Sales Associates
KERING Group
11.2018 - 07.2020
Sales Coordinates
ALTURA RESOURCES SDN BHD
03.2017 - 10.2018
Diploma - Accounting
TARUC
04.2001 -