Chai Pen Jin
Kulai, Johor
Summary
Accomplished Sales and Application Engineer with a proven track record at SEW Eurodrive, adept in solutions development and customer support. Leveraged expertise in Automation control and consultative sales techniques to enhance product efficiency and client satisfaction. Excelled in identifying resale opportunities, contributing significantly to sales growth. Skilled in technical troubleshooting and project planning, consistently delivering beyond expectations.
Overview
13
13
years of professional experience
Work History
Sales and Application Engineer
SEW Eurodrive
07.2014 - Current
- Maximized proficiency in Workbench to prepare and present technical reports and effectively support cross-functional teams.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Delivered support training to help customers learn key features of applications.
- Proposed electrical product and system modifications to improve quality and efficiency.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Completed automation of functional and regression testing.
- Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Analyzed market trends, competitor performance and product strengths.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Designed and delivered product training for clients.
- Identified and supported resale opportunities to achieve sales plans.
- Submitted booking forecasts, monthly highlights and CRM entries.
Electrical Engineer
TES Global Pyt Lmt
10.2011 - 05.2014
- Leveraged mastery of AutoCAD Electrical Toolset to develop and document electrical schematics.
- Assisted in installation of electrical systems and components for commercial and industrial applications.
- Completed automation of functional and regression testing.
- Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.
- Prepared automation concept and control drawings according to client specifications.
- Maintained, debugged and optimized automation programs.
Education
High School Diploma -
Polytechnic Ibrahim Sultan
Johor Bahru, Johor, Malaysia05.2011
Skills
- Customer Support
- Solutions Development
- Technical Support
- Consultative Sales Techniques
- Application engineering
- Product Demonstration
- PLC programming
- Electrical Systems
- System Troubleshooting
- Proposal presentation
- Project Planning
Timeline
Sales and Application Engineer
SEW Eurodrive
07.2014 - Current
Electrical Engineer
TES Global Pyt Lmt
10.2011 - 05.2014
High School Diploma -
Polytechnic Ibrahim Sultan
Similar Profiles
Florian FröhlichFlorian Fröhlich
Apprentice Mechatronics Technician at SEW EurodriveApprentice Mechatronics Technician at SEW Eurodrive
Janakiram Rohith GotetiJanakiram Rohith Goteti
Mechanical Assembler at SEW EurodriveMechanical Assembler at SEW Eurodrive
Mohammed Atif ShaikMohammed Atif Shaik
Technical Sales Engineer at SEW EurodriveTechnical Sales Engineer at SEW Eurodrive