Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CHAI JIA JUN (Jamie)

CHAI JIA JUN (Jamie)

Summary

I am responsible, intelligent, self-motivated, punctuality and work well with others

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Call Center Agent (backend)

Transcosmos (Malaysia) Sdn. Bhd.
02.2024 - Current

TikTok Trending Project

  • Product attribute model data labeling
  • Video and product matching model data labeling
  • Product category words model date labeling


Achievement

  • Q2 recognition awards recipients
  • Maintain accuracy within 99% and above

Admin cum PA

ERC RAINBOW LUGGAGE KUALA LUMPUR
1 2022 - 2 2023
  • Created reports and documents as requested by the office manager
  • Prepare weekly and monthly sales reports
  • Assist monthly meeting
  • Record total sales for everyone
  • Created and maintained an employee handbook and other HR documents, ensuring compliance with company policies and legal requirements
  • Maintained a database of candidates, including their application and interview results
  • Packing parcel and send out
  • Dealing with agents and suppliers
  • Reply enquiry from customers
  • Salary pay-out.

Telesales

MIL CRETOR CONSULTANCY KUALA LUMPUR
05.2020 - 12.2021
  • Contacting customers by phone to inform them of services
  • Do find potential customers via online like Facebook etc
  • Dealing with other company's agent and runner
  • Keeping a record of calls and relevant details
  • Updating customer details
  • Do closing with client.

Admin Assistant

Skyway Info SDN BHD KUALA LUMPUR
09.2019 - 03.2020
  • Organize team building
  • Order office supplies
  • Provide general support to executive
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc
  • Cover the reception desk when required
  • Maintain supplies inventory by checking stock.

Customer Service Supervisor

SINDO FERRY PTE LTD Singapore
04.2015 - 07.2019
  • Serve/Handling passengers, email reply, answer phone call etc
  • Closing sales for walk-in counter
  • Selling ferry ticket to Batam Island Indonesia.

Graphic Artist

NIPPON PAINT (M) SDN BHD JOHOR BAHRU
03.2011 - 01.2015
  • Redraw the building/housing exterior layout
  • Propose color scheme to client.

Education

Diploma in Multimedia Design -

TARC College
05.2008 - 05.2010

Skills

Microsoft Excel

Languages

MANDARIN
ENGLISH
MALAY

Timeline

Call Center Agent (backend)

Transcosmos (Malaysia) Sdn. Bhd.
02.2024 - Current

Telesales

MIL CRETOR CONSULTANCY KUALA LUMPUR
05.2020 - 12.2021

Admin Assistant

Skyway Info SDN BHD KUALA LUMPUR
09.2019 - 03.2020

Customer Service Supervisor

SINDO FERRY PTE LTD Singapore
04.2015 - 07.2019

Graphic Artist

NIPPON PAINT (M) SDN BHD JOHOR BAHRU
03.2011 - 01.2015

Diploma in Multimedia Design -

TARC College
05.2008 - 05.2010

Admin cum PA

ERC RAINBOW LUGGAGE KUALA LUMPUR
1 2022 - 2 2023
CHAI JIA JUN (Jamie)