Hi, I’m
Muhammad Hafeeze Bin Zakaria
System Engineer
Taman Desa
Summary
My professional experience includes monitoring and recording system performance, troubleshooting various problems, maintaining several organizations' IT systems Infrastructure for a consistent level of reliability, working closely with my colleagues, researching new technology and successfully implementing that technology in my organizations' IT network and systems.
Overview
14
years of professional experience
2
Languages
Work History
Cheetah Digital
Systems Engineer
03.2025 - 06.2025
Job overview
- Understand, select, install, configure, and troubleshoot network and security hardware/software: switches, routers, SD-WAN, firewalls (Fortinet, Palo Alto, Sophos), APs, IAM, and Web Application Firewalls (WAF).
- Handle system administration tasks, including installation, commissioning, maintenance, and client support (on-site and remote).
- Create network architecture designs and detailed drawings; manage specification deliverables
- Adapt to new technologies such as H3C, Cisco, Fortinet, Aruba, etc.
- Configure access switches, wireless networks, ensure Fortinet firewall & IPsec VPN setup, and manage switch migrations and preventive maintenance.
- Support pre‑sales/demonstrations (proof-of-concept) for network products.
- Provide technical support for server hardware and systems, including Windows Server, Active Directory, DNS, DHCP, Group Policy, Linux environments, and virtualization platforms (VMware, Hyper-V).
- Manage backups, data recovery, RAID arrays, SAN/NAS storage systems.
- Monitor server performance, update firmware, troubleshoot hardware and software issues.
- Assist in capacity planning, documentation, and system design reviews.
- Coordinate with vendors for parts, support, and maintenance contracts.
Software AG
Workplace Engineer M365
06.2022 - 02.2025
Job overview
- To troubleshoot tickets with issues in relation to any Microsoft product (SCCM, Active Directory, Office 365, Hyper-V, Exchange) at a Level 2 or 3 capacity
- Configure and manage Intune and related products in complex workplace environments
- Application packaging & deployments to ensure the correct packaging, testing and rollout of applications to end users
- Deploy Office/Microsoft 365 Environments
- Deploy Azure AD Environments
- Deploy advanced Microsoft 365 Services including Enterprise and Mobility and Microsoft 365 management managing and optimize Microsoft 365 applications, including Exchange, Teams, OneDrive and SharePoint
- Architect Office/Microsoft 365 Service Environments
- Maintenance of On-Premises and Azure Active Directory environments including Group Policies
- Deployment of Infrastructure improvements on Client environments
- Assist in maintaining and deploying other Client applications and environments
DKSH
Lead Principal Workplace Engineer
09.2021 - 04.2022
Job overview
- Lead, implement and maintain Microsoft Intune and System Center Configuration Manager (SCCM/MEMCM) solutions for endpoint management and software distribution
- Design, deploy and maintain endpoints in selected platform ensuring optimal performance and security for large scale enterprise setup
- Provide technical leadership, mentorship and guidance to Workplace L2 and Ops support teams to resolve operational issues
- Monitor and proactively address endpoint-related incidents and performance issues to maintain a high level of service stability
- Develop and maintain PowerShell scripts to automate tasks, improve processes
- Investigate root causes of incidents and implement permanent fixes to prevent recurrence
- Create and maintain documentation, guides, policies and knowledge base articles related to supported endpoint technologies
- Stay current with industry best practices and emerging technologies in endpoint management, security and automation
Isentia (M) Sdn Bhd
Senior Engineer Modern Workplace
03.2020 - 08.2021
Job overview
- Implement a comprehensive modern workplace strategy aligned with business objectives, focusing on areas such as cloud adoption, collaboration tools, and end-user computing
- Design, deploy, and manage modern workplace technologies, including Microsoft 365, Office 365, SharePoint Online, Intune and Teams
- Ensure a seamless and intuitive user experience by providing training, support, and troubleshooting for modern workplace solutions
- Implement and maintain security policies, perform regular security assessments, and ensure compliance with data protection regulations
- Provide support for Office 365 issues, troubleshoot and resolve technical problems related to applications, connectivity, and performance
- Monitor Office 365 services' performance and proactively identify and address potential issues
- Optimize service configurations for efficiency and cost-effectiveness
- Experience with Entra ID and Active Directory Group Policy integration with Intune
- Implement and manage identity and access solutions using Azure Active Directory
- Deploy and manage Mobile Device Management and Mobile Application Management (Microsoft Intune and Microsoft Defender for Endpoint)
- Implement and manage data protection solutions like Azure Information Protection and Microsoft 365 Data Loss Prevention
- Responsible to troubleshoot complex technical issues related to Intune configuration and functionality
- Identify opportunities for process improvement and technological advancements to enhance the modern workplace experience
- Work closely with Customer's IT teams, security team, business units, and other stakeholders to understand their needs and deliver effective solutions
British Telecom
Workplace M365 Administrator
05.2016 - 03.2020
Job overview
- Manage and support M365 collaboration tools, including Exchange (on-premise/ hybrid/ online)
- Provide L3,L2 support for incidents and service requests, ensuring timely resolution
- Troubleshoot and triage platform-related issues, applying PowerShell scripting for automation and issue resolution
- Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA
- Ensure compliance with network access policies, using IT Admin LAN and Production VDI for privileged access
- Work closely with the Workplace IT service desk team for escalations and after-hours support
- Follow the access approval process, ensuring privileged ID access is only drawn by authorized personnel
Ingram Micro
Presales Engineer
02.2015 - 04.2016
Job overview
- Pre-sales support for Juniper and Fortinet technologies and solutions and identify and analyze customer's requirements and architecture
- Solution design proposal preparation for bids and projects which includes proposed security architecture and sizing and ensure to meet project dateline at all times
- Provide technical sales advice/support for security solutions including sizing, licensing, technical advice, presentation, proof of concepts, demonstration, and troubleshooting
- Perform project assessment, consultative services when meeting with prospects
- Perform site survey and assess customer's IT infrastructure
- Work with vendors, system integrators and end users when prospecting for business opportunities, includes product presentation & technical enablement
- Work with internal Product Managers & Business Managers to design marketing programs
- To meet vendor's certification requirement
Genting Malaysia Berhad
IT Support Engineer
03.2011 - 12.2014
Job overview
- Provide 2nd and 3rd level support for IT operations including IT application systems, IT equipment's and IT infrastructure in the Company
- Perform hands on installation and troubleshooting of IT hardware& software in a large/ small and fast paced user environment
- IT maintenance support, troubleshooting, monitoring, and resolving stations (e.g
- Desktop/laptop/iPad) Issue on user site
- Proficient in programming, scripting, and database such as Visual Basic, Excel, Macro, HTML, My SQL etc
- Well versed in major used network protocols, computer hardware, software and operating system such as Windows family and Mac
- Timely generate and submission of incident and project progress reports as when required
- Asset management and inventory control support project implementations as when required
- Perform daily backup recovery operation and support
- Vendor management for preventing maintenance and facilities breakdown
- Liaise for technical and procurement matters
- To report, liaise and follow up with software provider on application related technical issues and problems
- To recommend continuous improvement and enhancement of performance, reliability, security, and reliability of all IT-related application
Education
University of CoventryUnited Kingdom
Bachelor of Science from Business Information Technology
06.2011
Skills
Timeline
Systems Engineer
Cheetah Digital
03.2025 - 06.2025
Workplace Engineer M365
Software AG
06.2022 - 02.2025
Lead Principal Workplace Engineer
DKSH
09.2021 - 04.2022
Senior Engineer Modern Workplace
Isentia (M) Sdn Bhd
03.2020 - 08.2021
Workplace M365 Administrator
British Telecom
05.2016 - 03.2020
Presales Engineer
Ingram Micro
02.2015 - 04.2016
IT Support Engineer
Genting Malaysia Berhad
03.2011 - 12.2014
University of Coventry
Bachelor of Science from Business Information Technology
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