Celine Chong Mei Lian
Assistant Manager
Singapore
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, customer service, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate with a positive attitude. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant Manager, School Division
Cristofori Music Pte Ltd
02.2013 - Current
- Assisting the Centre Manager to oversee the centre's businesses and daily operation.
- To develop and achieve the centre's targets which includes Sales and Student enrolment
- Avocate Musical Instruments, Music Courses, Services and Events to all customer
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Lead and motivate teachers towards providing professional standards to students
Centre Executives
The Ballet and Music Company
05.2012 - 01.2013
- Providing Customer Service to parents, students and walk-in customers, Handling of registration of new sign-up for Ballet and Music students, Tasked to create and issue invoice and chasing and collecting of payments, Assisting in reporting of documentations to Head Office, Handling of School’s Ballet concerts ticketing, and insuring of children safety backstage, Stock-Taking of Ballet and Music goods (from arranging to stock keeping), and Overall in-charge of both Ballet and Music Stock control for all centre
Corporate Sales Executive
The Pinnacle Group International
09.2011 - 04.2012
- Responsible for sales of corporate events such as conferences and trainings to a targeted list of attendees, Acquired speakers, sponsors and delegates for conferences, Tasked to create and issue invoice, Chased and collected payments, Provided own database through phone research and internet research, Provided follow-up with customers to ensure customer satisfaction with products and/or services provided., Closes sales whenever possible., Helps in marketing like fixing banners, logos, pictures etc.., Photographer during events.
Sales and Marketing Executive
Gramercy Music (S) Pte Ltd
01.2007 - 09.2011
- Handling of exhibitions and concerts in Singapore, Assisting in reporting of documentations, Direct sales to clients/music schools, Customer Service to teachers, parents and students, Taking responsibility of sales team, Stock-Taking of Music Instruments, Books and Accessories (from arranging to stock keeping)
Administration Executive
Klassique Musik Pte Ltd
01.2006 - 01.2007
- Telemarketing; Assisting in cold-calling to potential clients, Sales and Marketing; achieve target sales of 300 students within 8 months., Customer Service to parents and students, Customer Consultation to parents, students and teachers, Basic Accounting
Administration Executive
Corpex Sdn.Bhd.
01.2003 - 01.2005
- Preparation of filling documents and invoices, Word Processing of documents, Book-keeping and basic account, Staff Training and Orientation, Material order, on-site inspection on transporting of goods (short of manpower)
Officer In-charge of Food & Beverage
PL Offshore Catering
01.2002 - 01.2003
- In-charge of inspection of Quality and Quantity of food supplies going to offshore barge, Inspect of catering crew and assist them on kitchen help and safety procedures.
Administration Officer
Samas Enterprise
01.2000 - 01.2002
- Preparation of documents, Word processing of documents and others, Shift change assistant coordinator for 500 personnel going offshore platforms and oil rigs
Food and Beverage Service Personnel
Holiday Inn, Miri
01.1999 - 01.2000
- Supervision of trainees, Hotel Management – Food and Beverage Department, Public Relation, Guest Liaison
General Clerk
Techno Trend Sdn.Bhd.
1 1998 - 1 1999
- Preparation of documents and invoices, Word processing, Basic book keeping and filing documents
Education
Maxcel Hotel Management Institute
Miri, Sarawak 01.1999 - 04.2000
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SMB St Columba
Miri, Sarawak 01.1997 - 04.1998
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Sekolah Menengah Sri Mawar
Miri, Sarawak 01.1994 - 04.1996
Skills
Product and service knowledge
Professional and Courteous
Effective Communication
Multitasking Abilities
Administration and Reporting
Customer rapport
Staff Supervision
Money Handling
Retail Operations Management
Retail Operations
Customer Service
Age
42 yrs old
Sex
Female
Handphone
+65 93385977
+6010 8293679
Personal Information
Nationality: Malaysian
Timeline
Assistant Manager, School Division
Cristofori Music Pte Ltd
02.2013 - Current
Centre Executives
The Ballet and Music Company
05.2012 - 01.2013
Corporate Sales Executive
The Pinnacle Group International
09.2011 - 04.2012
Sales and Marketing Executive
Gramercy Music (S) Pte Ltd
01.2007 - 09.2011
Administration Executive
Klassique Musik Pte Ltd
01.2006 - 01.2007
Administration Executive
Corpex Sdn.Bhd.
01.2003 - 01.2005
Officer In-charge of Food & Beverage
PL Offshore Catering
01.2002 - 01.2003
Administration Officer
Samas Enterprise
01.2000 - 01.2002
Maxcel Hotel Management Institute
01.1999 - 04.2000
Food and Beverage Service Personnel
Holiday Inn, Miri
01.1999 - 01.2000
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SMB St Columba
01.1997 - 04.1998
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Sekolah Menengah Sri Mawar
01.1994 - 04.1996
General Clerk
Techno Trend Sdn.Bhd.
1 1998 - 1 1999