Celecia Yong
Senior Process Executive
Kuala Lumpur
Summary
Experienced Senior Process Executive with strong analytical skills and keen attention to detail. Known for maintaining high standards and enforcing strict adherence to community guidelines. Exceptional problem-solving abilities and adept at fostering effective team collaboration. Adaptable to changing needs and consistently delivers reliable results. Skilled in quickly identifying and resolving inappropriate content, ensuring platform integrity, and contributing to a positive user experience.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Senior Process Executive
Cognizant Technologies Solutions
Kuala Lumpur, Kuala Lumpur
06.2023 - Current
- Supervised meetings to maintain communication of process weaknesses and performance.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Implemented quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
Content Moderator
Accenture
01.2021 - 06.2023
- To monitor on a social media platform and decide whether or not it requires response through company policy and will help improve the quality and safety of online content
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Guest Service Assistant
AirAsia
01.2018 - 01.2021
- Assist our guests with best experience customer service in the airport with comfortable and efficient handling in Check-in Counter, Boarding Gate or Arrival
- Communicated effectively with team members to guarantee smooth operations during high-volume periods.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
Internship - Multiple Roles
Beringgis Beach Resort
01.2016 - 01.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Waitress
Sutera Harbour
01.2015 - 02.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Promoter
KDCA Penampang Festival
01.2016 - 01.2016
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
Education
DIPLOMA - HOTEL MANAGEMENT
Cosmopoint College
Kota kinabalu, Sabah 01.2014 - 01.2016
Skills
- Proficient in Microsoft Word
- Presentation Design
- Excel Spreadsheet Management
- Dedicated Team Player
- Effective Multi-tasking
- Clear Communication
- Collaborative Teamwork
Expected Salary
RM6500
Reading
Reading is a key part of my life, offering both escape and insight. I enjoy a mix of fiction and non-fiction, from captivating fantasy and thrilling mysteries to books on psychology and self-improvement. Fiction lets me explore different worlds, while non-fiction deepens my understanding of the world and myself. Whether it's to relax or grow, reading is a source of both joy and personal development, and I’m always excited to discover new books.
Timeline
Senior Process Executive
Cognizant Technologies Solutions
06.2023 - Current
Content Moderator
Accenture
01.2021 - 06.2023
Guest Service Assistant
AirAsia
01.2018 - 01.2021
Internship - Multiple Roles
Beringgis Beach Resort
01.2016 - 01.2017
Promoter
KDCA Penampang Festival
01.2016 - 01.2016
Waitress
Sutera Harbour
01.2015 - 02.2015
DIPLOMA - HOTEL MANAGEMENT
Cosmopoint College
01.2014 - 01.2016
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