Cedric Siew
Communication And Interpersonal Skills
Shah Alam
Summary
In brief, over the career of years operation line, I have had the privileged and opportunity to experience different environment and scenarios of the field. This involves from the conceptualization to the realization of the people dealing skill. I am pleased to say that I have managed to overcome the challenges.
Overview
20
20
years of professional experience
Work History
BRANCH MANAGER
GENTLE HILL
4 2020 - Current
- Building and maintaining strong relationships with new and existing clients, partners, and stakeholders
- Monitoring and guiding the team to resolve enquires and complaints, providing best solution and ensuring the task carried out promptly
- Identifying and targeting potential clients to generate leads and convert them into customers
- Collaborating with the sales team to develop and execute sales strategies to enhance customer satisfaction and loyalty
- Assisting with new employee orientation and training
- Ensuring office policies and procedures are up to date and followed
- Maintaining accurate employee records and handling HR-related documentation
- Working closely with other departments, such as marketing, and operations, to ensure the seamless execution of business development strategies
- Assigning and tracking tasks to ensure timely completion of projects
- Managing project timelines, resources and budget delivery while ensuring compliance with safety regulations and company policies
- Prepared budgets, forecasts to ensure profitability
- The role of branch manager is dynamic and can encompass additional responsibilities depending on the specific needs of the organization
- Mainly, ensuring the smooth and efficient operation of the organization, supporting various departments, and contributing to the overall effectiveness and productivity of the business.
STORE MANAGER
HomePro Malaysia
04.2016 - 03.2020
- Lead a team to grow new business and nurture them, both local and oversea
- Proven ability to respond effectively to change in market conditions
- Ensure that team members are fully equipped with the product, system and selling skills training
- Able to execute strategy to achieve business objective
- Meet and exceed key performance indicators (KPIs)
- Manage the team accounts receivable and resolve customer problems
- Achieved monthly targets by 1.5M against KPI target 1.2M (Target sale)
- Expenses saved for the company (reduces losses).
Self Employed
Sope Enterprise
03.2013 - 02.2016
- Set up jewelry retail business in various mall
- Ensure that team member provide excellent sales & customer services in retail outlets to achieve sales targets
- Liaise with vendor in oversea for products sourcing
- Assist in daily operations customer enquiry
- Outlet setup in Pavilion KL
- Custom Make Jewelry.
SENIOR ESTIMATION OFFICER
Ireka Construction
02.2005 - 01.2013
- To co-ordinate with the M&E consultant on all the client requirements
- To call and assist in evaluation tenders
- To ensure that all design are optimum so as to minimize capital cost
- To check and ensure that all materials and workmanship are comply with specification
- To do monthly assessment of work done for Progress payment
- KIPC Dugun Water Treatment Plant, Terengganu (Water Treatment Plant)
- This off river storage reservoir is part of the complete water supply scheme for Kerteh Integrated Petrochemical Complex
- The reservoir has a storage capacity of 12,000ML
- The main dam is an earth filled embankment constructed across a tributary of Sg
- Dungun and is approximately 400 by 18 Meters
- This project also comprises of an earth filled saddle dam, a diversion culvert and a draw-off tower together with an access bridge.
Education
Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic) - Electrical
FEDERAL INSTITUTE OF TECHNOLOGY
Professional Certificate in Engineering (Mechanical) - Mechanical Design
ASSOCIATED CONSULTANT ENGINEERING MALAYSIA
Skills
Communication and Interpersonal Skills
Policy Development
Office Management
Administrative Support
Budget Management
Records Development
Scheduling and Coordination
Microsoft Office Suite
Problem Solving
Leadership and Team Management
Social Media Marketing
Languages
Mandarin
Bahasa Malaysia
English
Additional Information
Increased overall customer satisfaction score by 30% through process improvements and team development
Timeline
STORE MANAGER
HomePro Malaysia
04.2016 - 03.2020
Self Employed
Sope Enterprise
03.2013 - 02.2016
SENIOR ESTIMATION OFFICER
Ireka Construction
02.2005 - 01.2013
BRANCH MANAGER
GENTLE HILL
4 2020 - Current
Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic) - Electrical
FEDERAL INSTITUTE OF TECHNOLOGY
Professional Certificate in Engineering (Mechanical) - Mechanical Design
ASSOCIATED CONSULTANT ENGINEERING MALAYSIA
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