Germaine Hein
Senior Master Data Analyst (MDM)
Selangor
Summary
Professional data analyst with strong foundation in master data management. Adept at leveraging analytical skills and attention to detail to drive data accuracy and integrity. Proven ability to collaborate effectively with teams, adapt to changing needs, and deliver impactful results. Skilled in data governance, data quality, and database management, with focus on continuous improvement and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Master Data Analyst (MDM)
AstraZeneca
02.2023 - Current
- Ensured daily master data entries adhered to governance controls for the Asia and MEA markets, ensuring accuracy and compliance.
- Reduced data entry errors by introducing and implementing a new Power App tool as part of a Green Belt project, enhancing data integrity.
- Led the design and optimization of master data process flows, aligning with the new Fiori tool and preparing for integration with the S4 Hana system.
- Participated in UAT system testing, collaborating with IT to identify and implement necessary updates or adjustments for new system launches.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Optimized operational efficiency by redesigning workflow processes.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
R2R Associate Analyst
AstraZeneca
08.2022 - 02.2023
- Prepares and produces monthly reports as assigned, highlight and rectify any identified anomalies through ERP system and Blackline system.
- Support the development/changes in systems, transactions and processes. This includes preparing and updating process documentation.
- Support R2R Team Lead in activities to enhance the effectiveness of the team. This includes helping new joiners to successfully settle into their new role in their stream.
- Ensure compliance to key controls as identified in the FCF/SOX documentation.
- Generate and compile KPI metrics related to R2R function at month end.
Master Data Associate Analyst (MDM)
AstraZeneca
07.2020 - 07.2022
- Perform master data requests accurately and timely within SLA
- Support data and system standardization project
- Plan and organize migration program for global data standardization within time frame
- Manage, monitor and follow up project or program processes to ensure project carry out smoothly
- Ensure proper documentation to support controls and compliance activities
- Able to identify areas for improvement and perform continuous improvement task
- Work closely with different teams such as CAPEX, GFS Delhi team and middle office
- Proficiency in SAP with use of variety of T-codes
- Able to host training and walkthrough session
- Provide training & knowledge transfer to new joiners
- Organized knowledge transfer session to new joiners
- Created knowledge transfer checklist for new joiner training material
Customer Service Representative
Johnson & Johnson
02.2019 - 06.2020
- Managing the delivery of end to end ordering process from making an order to dispatching contact lenses for optical shops based in Singapore within SLA
- Involved in transitioning day to day tasks from an outsourced Singapore call center into a new in-house team in Malaysia
- Proficient knowledge on SAP T-code for data processing
- Collaborate with key stakeholders in an external warehouse on urgent delivery, finance team on customer’s credit control
- Tabulate data for reports (Reporting)
- Provide email handling training & knowledge transfer to new joiners
- Obtained an overall productivity gain by 20% with less error by implementing a new process for order processing
- Awarded for the best Customer Service Representative of the month with zero error
- Develop a new SOP from the ground up to align and standardize email handling procedure
Sales Executive
Joey Yap Research International
11.2018 - 02.2019
- Managing the delivery of in house Chinese Metaphysics events such as talks and seminars
- Achieved target on personal sales of RM80,000 per month by monitoring sales performance regularly
- Built customer-base from APAC and European countries
HR Analyst
Averis Sdn Bhd
09.2018 - 11.2018
- Act as an one stop HR helpdesk for internal customers from business units in China, Hong Kong, Indonesia, Singapore & Malaysia
- Delivering quality service by processing and resolving incoming request from business within Service Level Agreement (SLA)
- Daily task includes maintaining & updating customer data
- Organize monthly meeting & daily huddle
Education
MBA - Business Administration
Inti International University
Nilai 04.2001 -
Bachelor of Arts - Entrepreneurship
Universiti Tunku Abdul Rahman
Kampar, Perak, Malaysia 04.2001 -
Skills
SAP
Data validation
Data quality management
Data governance
Teamwork and collaboration
Problem-solving
Multitasking
Decision-making
Effective communication
Task prioritization
Data analytics
Project management
Continuous improvement
Accomplishments
- Champion of Final Year Project Business Conference.
- Best Presenter of Final Year Project Business Conference.
Experience Achievements
- Designed a data process workflow that reduced end-to-end processing time and significantly improved service level agreement (SLA) adherence.
- Achieved a 20% increase in overall productivity and a reduction in errors by implementing a streamlined order processing system.
- Recognized as the "Best Customer Service Representative of the Month" for delivering flawless service with zero errors.
- Developed and implemented a new Standard Operating Procedure (SOP) from scratch, standardizing and aligning email handling processes across the team.
- Led and coordinated team-building activities for the entire department, improve collaboration and strengthening team morale.
- Organized and led knowledge transfer sessions for new joiners, ensuring they were equipped with essential skills and knowledge from day one.
- Developed a daily-use matrix tool for master data entry, improving data quality and ensuring consistency.
Certification
Six Sigma Green Belt Certification
Timeline
Senior Master Data Analyst (MDM)
AstraZeneca
02.2023 - Current
R2R Associate Analyst
AstraZeneca
08.2022 - 02.2023
Master Data Associate Analyst (MDM)
AstraZeneca
07.2020 - 07.2022
Customer Service Representative
Johnson & Johnson
02.2019 - 06.2020
Sales Executive
Joey Yap Research International
11.2018 - 02.2019
HR Analyst
Averis Sdn Bhd
09.2018 - 11.2018
MBA - Business Administration
Inti International University
04.2001 -
Bachelor of Arts - Entrepreneurship
Universiti Tunku Abdul Rahman
04.2001 -
Six Sigma Green Belt Certification
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