Summary
Overview
Work History
Education
Skills
Timeline
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Mani Chelvan

Mani Chelvan

Transportation Planner
Bandar Puncak Alam, Selangor,10

Summary

Dynamic and results-oriented professional with extensive experience in transportation planning and credit recovery, notably with Qtwo Sdn. Bhd. Proven track record in enhancing transportation efficiency and exceeding recovery targets through innovative strategies. Skilled in transportation policy development and teamwork, demonstrating exceptional problem-solving abilities and team leadership. Achieved significant improvements in operational processes and customer satisfaction.

Productive Transportation Planner offering 4 years background tracing orders, coordinating load patterns and determining most cost-efficient solutions. Expertise in maintaining logistics records and generating transportation schedules. Excellent multitasking, organizational and interpersonal abilities.

Overview

8
8
years of professional experience

Work History

Transportation Planner

Qtwo Sdn. Bhd.
Port Klang, Selangor
07.2021 - Current
  • Planned pickups and drops for suppliers and carriers.
  • Monitored department performance data to avoid and identify potential risks.
  • Assisted in grant writing efforts to secure funding for critical transportation infrastructure upgrades and expansions.
  • Coordinated with local government agencies to secure necessary permits and approvals for transportation projects.
  • Enhanced transportation efficiency by analyzing and optimizing existing routes and schedules.
  • Answered telephone calls to respond to customer concerns and cost inquiries.
  • Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.

Assistant Branch Supervisor

NS Cashpoint Sdn. Bhd.
02.2020 - 07.2021
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Provided exceptional back-up support to other branches as needed while demonstrating adaptability in diverse work environments.
  • Assisted in training new employees on Western Union systems, policies, and best practices, facilitating their smooth integration into the team.
  • Promoted a positive work environment by collaborating effectively with team members to resolve issues and provide superior service.
  • Maintained proper cash handling procedures to minimize discrepancies, ensuring the accuracy of all transactions processed.

Credit Recovery Office

MCM Recoveries Sdn. Bhd.
Petaling Jaya, Selangor
07.2019 - 01.2020
  • Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
  • Documented case management activity for accurate, reliable records.
  • Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.

Credit Recovery Officer

Newvest Recoveries Sdn. Bhd.
Petaling Jaya, Selangor
11.2018 - 06.2019
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.

Storekeeper

Propshop Warehouse
Shah Alam, Selangor
03.2017 - 07.2018
  • Received product shipments and organized in stockroom storage area.
  • Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
  • Ordered goods from various vendors to maintain store merchandise levels.
  • Arranged products on shelves and in cabinets to maximize space utilization.

Education

No Degree - Multimedia

Victoria International College
Kuala Lumpur, Malaysia
04.2001 -

Skills

Transit-oriented development

Transportation policy development

Teamwork and collaboration

Time management

Problem-solving

Team leadership

Transportation demand management

Timeline

Transportation Planner

Qtwo Sdn. Bhd.
07.2021 - Current

Assistant Branch Supervisor

NS Cashpoint Sdn. Bhd.
02.2020 - 07.2021

Credit Recovery Office

MCM Recoveries Sdn. Bhd.
07.2019 - 01.2020

Credit Recovery Officer

Newvest Recoveries Sdn. Bhd.
11.2018 - 06.2019

Storekeeper

Propshop Warehouse
03.2017 - 07.2018

No Degree - Multimedia

Victoria International College
04.2001 -

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Mani ChelvanTransportation Planner