

1. Answering questions about a company’s products or services
2. Processing orders and transactions 3. Resolving issues and troubleshooting technical problems 4. Delivering information about a company’s offerings 5. Providing proactive customer outreach 6. Handling customer complaints 7. Collecting and analyzing customer feedback 8. Responding to customer reviews 9. Developing and documenting knowledge into helpful content 10. Tracking customer service KPIs and metrics1. Answering questions about a company’s products or services
2. Processing orders and transactions 3. Resolving issues and troubleshooting technical problems 4. Delivering information about a company’s offerings 5. Providing proactive customer outreach 6. Handling customer complaints 7. Collecting and analyzing customer feedback 8. Responding to customer reviews 9. Developing and documenting knowledge into helpful content 10. Tracking customer service KPIs and metricsHSK5
Office: Word / Excel /PPT
Adobe Photoshop
Proficient in Chinese/English/Malay