Overview
Work History
Education
Skills
Timeline
Generic
TOH YI XUAN

TOH YI XUAN

Student
Senai

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Customer Service

LUCKY CRYSTAL PAVILLION SDN BHD(1328293-K)
Kulai
12.2018 - 07.2019

1. Answering questions about a company’s products or services

2. Processing orders and transactions 3. Resolving issues and troubleshooting technical problems 4. Delivering information about a company’s offerings 5. Providing proactive customer outreach 6. Handling customer complaints 7. Collecting and analyzing customer feedback 8. Responding to customer reviews 9. Developing and documenting knowledge into helpful content 10. Tracking customer service KPIs and metrics

Customer Service

TCK FOOD TRADING SDN BHD(1363158V)
Kulai
02.2020 - 07.2020

1. Answering questions about a company’s products or services

2. Processing orders and transactions 3. Resolving issues and troubleshooting technical problems 4. Delivering information about a company’s offerings 5. Providing proactive customer outreach 6. Handling customer complaints 7. Collecting and analyzing customer feedback 8. Responding to customer reviews 9. Developing and documenting knowledge into helpful content 10. Tracking customer service KPIs and metrics

Graphic Designer

LOT SPACE SDN BHD(1423890-K)
Skudai
08.2020 - 12.2020
  • Completed in-depth product design tests using updated software tools.
  • Designed website layouts, templates and unique branded looks.
  • Worked with clients to gather and define requirements, establish scopes and manage project milestones.
  • Applied knowledge of production to create high-quality images.

E-Commerce Assistant

LOT SPACE SDN BHD(1423890-K)
Skudai
01.2021 - 03.2021
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
  • Integrated photographs of merchandise into corporate e-commerce software.
  • Photographed merchandise and prepared written descriptions of items for auction on company website.

Education

Bachelor of Arts - Journalism And Communication

HuaQiao University
Xiamen
08.2019 - Current

Skills

    HSK5

Office: Word / Excel /PPT

Adobe Photoshop

Proficient in Chinese/English/Malay

Timeline

E-Commerce Assistant

LOT SPACE SDN BHD(1423890-K)
01.2021 - 03.2021

Graphic Designer

LOT SPACE SDN BHD(1423890-K)
08.2020 - 12.2020

Customer Service

TCK FOOD TRADING SDN BHD(1363158V)
02.2020 - 07.2020

Bachelor of Arts - Journalism And Communication

HuaQiao University
08.2019 - Current

Customer Service

LUCKY CRYSTAL PAVILLION SDN BHD(1328293-K)
12.2018 - 07.2019
TOH YI XUANStudent