Summary
Overview
Work History
Education
Skills
Timeline
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Cathy Liew Poh Chu

Cathy Liew Poh Chu

Retail Supervisor (Manager)
Kudat, Sabah,12

Summary

My name is Cathy Liew Poh Chu. I am 52 Years Old. I am currently working with Milimewa Superstore Sdn Bhd ( Kudat Branch) for 7 Years until today as Assistant Executive. Talented Retail Store Supervisor (Manager) bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Language

Work History

Supervisor

Pick N Pay Retails Kota Kinabalu
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.

Assistant Restaurant Manager

Kentucky Fried Chicken
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
  • Streamlined the ordering process for increased efficiency, leading to improved customer service.

Insurance Claim Clerk

Arab Malaysian Assurance Bhd
  • Purchased and maintained office supplies.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Edited documents to keep company materials free of grammar errors.
  • Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.

Counter Teller

MBF Finance Kudat
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained high levels of accuracy with cash handling, resulting in reduced discrepancies and losses.
  • Assisted customers with banking needs and inquiries.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Assistant Executive Manager

Milimewa Superstore Sdn Bhd
04.2014 - Current
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Organized and updated databases, records and other information resources.
  • Optimized scheduling systems to accommodate fluctuating workforce demands without sacrificing employee satisfaction or productivity levels.
  • Produced letters and memoranda to inform stakeholders of business decisions.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

Sijil Pelajaran Tinggi Malaysia -

Sekolah Menengah All Saints Kota Kinabalu
Kota Kinabalu, Sabah, Malaysia
04.2001 -

Sijil Pelajaran Malaysia -

Sekolah Menengah Kebangsaan Abdul Rahim Kudat
Kudat, Sabah, Malaysia
04.2001 -

Skills

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Timeline

Assistant Executive Manager

Milimewa Superstore Sdn Bhd
04.2014 - Current

Sijil Pelajaran Tinggi Malaysia -

Sekolah Menengah All Saints Kota Kinabalu
04.2001 -

Sijil Pelajaran Malaysia -

Sekolah Menengah Kebangsaan Abdul Rahim Kudat
04.2001 -

Supervisor

Pick N Pay Retails Kota Kinabalu

Assistant Restaurant Manager

Kentucky Fried Chicken

Insurance Claim Clerk

Arab Malaysian Assurance Bhd

Counter Teller

MBF Finance Kudat

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Cathy Liew Poh Chu Retail Supervisor (Manager)