Catherine Anthony

• Effectively manage all trade financing documents received from Trade Windows on daily basis in term of processing, ensuring that all essential tasks are completed on time and in compliance.
• Oversee end-to-end daily transactions, ensuring accuracy and efficiency while adhering to Bank compliance
• Assist Manager in establishing and enhancing critical control aspects of daily operations to ensure Bank compliance.
• Support in routine/day-to-day issues related to Trade Window queries, investigations, and issue resolution.

• Processed and verified that all trade finance documentation received from clients on daily basis are processed in timely, accurate and compliant manner.
• Provided comprehensive assistance, including operational, administrative and client services, as well as contact with relevant stakeholders.
• Facilitated appropriate and timely routing of any process modifications in order to avoid noncompliance with agreed-upon procedures.
• Ensured that manager's work-related responsibilities were accomplished in expeditious manner.
• Assisted clients with trade financing product enquiries and concerns.

• Managed administrative support to Regional Sales Director for Malaysia, Indonesia, and Thailand.
• Supported and managed inventory orders, office supplies, and travel arrangements for sales team.
• Assisted with office integration project.
• Assisted Regional Human Resources, Finance, and Legal departments as and when required.
• Provided sales support on pre and post sales project support to sales directors, pre sales, pricing specialist and project manager.
• Provided exceptional support to Head of Growth Markets, Asia, Country Director and in-country sales team in sales operations related includes maintaining client databases and sales reporting.
• Coordinated in-country team meetings, training sessions and related corporate developments.
• Salesforce experience includes building up leads, creating accounts, inputting, tracking, and closing opportunities, as well as developing several customized reports.
• Served as primary point of contact between sales team and marketing department
• Provided marketing support for any marketing event in Malaysia and assisted marketing department in promotional activities and campaigns.
• Well managed marketing material inventory
• Planned and organized team events such as joyful celebration, monthly birthday celebration and company team building.

Reporting support

• Compiled and prepared effective sales reports based on salesforce input.
• Sales booking reporting on weekly basis
• Sales forecast reporting by project on weekly basis
• Individual sales revenue and sales by product on monthly basis

Marketing support

• Organized successfully partners luncheon in 2014
• Organized team events eg. monthly birthday celebration, festive celebration and successful team building 2014 in Langkawi.
• Assisted in creating electronic direct mailer in term of communication to partners

Administrative support

• Managed travel arrangement for team
• Well supported on office upkeep.
• Managed minutes during sales meeting

• Managed new projects and marketing programs including developed and rolled out processes with complete operation
• Ensured in delivering company's services and focused solutions aligned with client contracts, requirements, expectations and business drivers
• Trained and coached staffs to ensure smooth adoption of new products, services and programs
• Ensured effective utilization of company standard processes and tools for successful delivery of projects with complete operation including concise and precise Method and Procedure on projects
• Performed user acceptance testing with focus of documenting details and executing test cases and also assisted in test plan development and creation.
• Managed SMS broadcast activities

• Responsible for and ongoing successful delivery of customers' requests and enquiries in order to ensure ongoing compliance of all operational activities
• Coordinated with account managers in promoting products and services to identified and prospective corporate clients
• Established, maintained and ensured good business relationships with corporate customers and peer account managers included site visit to customer's office
• Trained and coached peers to ensure smooth adoption of Business Operations
• Contributed resources to pre-sales and sales activities for department platforms
• Supported launches of new projects in department to enlightened and valued corporate clients

SELECTED ACHIEVEMENTS

• Rewarded Spot Award in August 2010
• Star Performer in 3rd Quarter 2010
• Customer Service, Maxis Centre - Cheras

• Coached a team of 5 customer service consultants
• Fostered an environment in which Customers enjoy high levels of service and oversee front-end operations to ensure efficient transactions included managed the office inventory
• Interfaced daily with dealers and customers in inquiries, complaints, billing queries, payment and service request
• Established, maintained and ensured good business relationships with customers and relevant support teams
• Ensured the active coaching peer colleagues to enhance the smooth adoption of new programs and operation system in the center
• Served as a trainer and mentor to peer colleagues
• Responsible for successful delivery of the customers' requests, enquiries, complaints and dealer sales submission in order to ensure the compliance of all operational activities included Branch collections
• Contributed in resources to pre-sales and sales activities for the department platforms.

Selected Achievements:

• Won “Star Awards” in May 2001, October and November 2003, April and July 2004 and January 2006
• Achievement was based on accuracy, customer service and number of customers served
• Achieved team award 1st prize Ask and Win contest for need based selling from