CASSIELORINA LAZZ ANAK REMOND
Insurance
Kuching
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
Work History
Insurance Processor
Honan Insurance Group
06.2022 - 07.2023
- Provides organizational support to business operations by performing tasks such as data entry, data consolidation, navigating through multiple systems and working on dual monitors
- Consolidates information provided by our clients, underwriters and our brokers in Australia
- Prepare documents for policy renewals, quotes, invoices, certificates of currency and mapping activities
- Check for valuations, claims histories, mid-term endorsement, emails and correspondence in file regarding any charges or disclosures about the building
- Responsible for recording the changes made to policy terms and conditions, especially upon renewal
- Act as liaison between insurers, account manager and strata managers for queries
- Review all data and check for accuracy.
Business Support Executive
Generali Malaysia
08.2023 - Current
- Improved client satisfaction, promptly addressing concerns and providing solutions for their needs.
- Provide assistance to sales team and customer by assisting with sales procedures in timely manner.
- Assist and perform desk-job marketing activities by preparing motor and non-motor quotations (mainly retail products) for direct clients.
- Spearheaded process improvements by identifying inefficiencies and implementing best practices for increased productivity.
- Assist marketing officer in handling agents and customer service team.
- Accepted payments, issued credits and resolved billing issues.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
Broking Executive
Transnational Insurance Brokers (M) Sdn Bhd
08.2020 - 05.2022
- Perform administrative tasks such as maintaining and handling policy renewals
- Select company that offers type of coverage requested by client to underwrite policy
- Calculate premiums and establish payment method
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Assist the finance department in billing and collecting premium.
Business Support Executive
AXA Affin General Insurance Bhd
01.2020 - 07.2020
- Answering and transferring phone calls
- Generate motor quotation for clients
- Attend emails from clients, agents and brokers
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep record of customer interaction or transitions, recording details of inquiries
- Refer unresolved customer grievances to designated departments for further
- Collect deposits or payments, or arrange for billing
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
Service Administrator
Medicworld Sdn Bhd
06.2019 - 12.2019
- Prepare quotation for clients
- Prepare weekly report for the service team
- Answering and transferring phone calls
- Handling client concerns and complaints.
Education
Bachelor of Human Resource Development -
Universiti Malaysia Sarawak (UNIMAS)
01.2016 - 1 2019
Diploma in Public Administration - undefined
Universiti Teknologi Mara (UiTM) Kota Samarahan
01.2013 - 1 2015
Skills
Microsoft Word
Microsoft Excel
Microsoft Powerpoints
Customer Service
Teamwork and Collaboration
Policy Review
Underwriting knowledge
Excellent administrative abilities
Data Entry
Multitasking
Excellent Communication
Self Motivation
Time management abilities
Personal Information
- Place of Birth: Sarawak General Hospital
- Date of Birth: 14/08/1995
- Gender: Female
- Nationality: Malaysian
- Driving License: D
- Marital Status: Single
References
Dr. Agatha Lamentan Anak Muda (Senior Lecturer in Human Resource Development Programme)
- 082-583701
- malamentan@unimas.my
Jemang Lipan (Manager at Transnational Insurance Brokers (M) Sdn Bhd)
- 017-2879689
- jemang@transnat.com.my
Languages
Malay
Native language
Iban
Intermediate
B1
English
Upper intermediate
B2
Bidayuh
Intermediate
B1
Timeline
Business Support Executive
Generali Malaysia
08.2023 - Current
Insurance Processor
Honan Insurance Group
06.2022 - 07.2023
Broking Executive
Transnational Insurance Brokers (M) Sdn Bhd
08.2020 - 05.2022
Business Support Executive
AXA Affin General Insurance Bhd
01.2020 - 07.2020
Service Administrator
Medicworld Sdn Bhd
06.2019 - 12.2019
Bachelor of Human Resource Development -
Universiti Malaysia Sarawak (UNIMAS)
01.2016 - 1 2019
Diploma in Public Administration - undefined
Universiti Teknologi Mara (UiTM) Kota Samarahan
01.2013 - 1 2015
Similar Profiles
Joana-Mae CormanesJoana-Mae Cormanes
Service Executive at Honan Insurance GroupService Executive at Honan Insurance Group
Wen Pin YongWen Pin Yong
Benefit Administrator at Honan Insurance GroupBenefit Administrator at Honan Insurance Group
Antara IslamAntara Islam
VMIA (Victorian Managed Insurance Authority), Senior Claim Assessment Advisor at Claim Central at VMIA (Victorian Managed Insurance Authority)VMIA (Victorian Managed Insurance Authority), Senior Claim Assessment Advisor at Claim Central at VMIA (Victorian Managed Insurance Authority)