CASSEY CHEAT FONG TEO
SR CHANNEL EXECUTIVE
Kuantan, Pahang
Summary
Dynamic leader with a proven track record at YEE LEE TRADING CO SDN BHD, excelling in strategic planning and customer relations. Spearheaded innovative growth strategies, enhancing operational efficiency and market share. Skilled in mentoring and team leadership, significantly improving organizational performance and stakeholder satisfaction.
Successful Executive with over 4years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Versatile Executive offering 4year track record of overseeing and managing operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success. Track record of leveraging financial acumen and stakeholder relationships to drive business growth.
Overview
17
17
years of professional experience
4
4
Languages
Work History
SR CHANNEL EXECUTIVE
YEE LEE TRADING CO SDN BHD
04.2020 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Identified trends and assessed opportunities to improve processes and execution.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Negotiated favorable terms in mergers and acquisitions, significantly expanding company's market share and capabilities.
SALES & CUSTOMER SERVICE
HITACHI SALES (M) SDN BHD
03.2012 - 05.2016
- Established effective relationships with internal stakeholders, such as sales and customer service teams, to better understand their needs and align warehouse activities accordingly.
- Collaborated with sales and customer service departments to address client inquiries promptly and efficiently.
- Coordinated effectively with other departments such as sales and customer service to streamline communication and promote a unified approach to account recovery.
- Collaborated with sales and customer service teams to address shipment issues promptly and effectively.
- Collaborated with sales and customer service departments to address and resolve any shipping-related issues or concerns.
Sales Executive
SK Jewelry SDN BHD
01.2008 - 07.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Education
SEKOLAH MENENGAH KEBANGSAAN.SG PELEK
SELANGORSkills
Customer relations
Team leadership
Problem resolution
Workflow planning
Sales analysis
Staff motivation
Growth planning
Operations oversight
Performance analysis
Strategic objective execution
Timeline
SR CHANNEL EXECUTIVE
YEE LEE TRADING CO SDN BHD
04.2020 - Current
SALES & CUSTOMER SERVICE
HITACHI SALES (M) SDN BHD
03.2012 - 05.2016
Sales Executive
SK Jewelry SDN BHD
01.2008 - 07.2011
SEKOLAH MENENGAH KEBANGSAAN.SG PELEK
Similar Profiles
Hun Yee ChongHun Yee Chong
Data Scientist at Yee Lee Corporation BhdData Scientist at Yee Lee Corporation Bhd
Sanjivan KarunakaranSanjivan Karunakaran
Service Engineer at Dou Yee Enterprises(M) Sdn BhdService Engineer at Dou Yee Enterprises(M) Sdn Bhd
Kristine PohKristine Poh
Admin Officer at Lee & Lim Tax Consultants Sdn BhdAdmin Officer at Lee & Lim Tax Consultants Sdn Bhd