Cass Lee

• Build and strengthen long-lasting client relationships.
• Managing a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Maintaining high client retention rate by providing exceptional customer service.
• Educate clients on new products or services to foster customer loyalty.
• Monitor and analyze customer feedback to identify opportunities for improvement.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Increased sales revenue by identifying and pursuing new business opportunities.

• Consistently meeting or exceeding sales quotas.
• Identify potential clients and develop new business opportunities.
• Conduct sales presentations and product demonstrations to potential clients.
• Build and maintain long-term relationships with customers.
• Managed accounts to retain existing relationships and grow share of business.

Help clients determine the right insurance policies for their specific needs.

• Manage customer requests and access changes.
• Effectively communicate and work directly with insurance agents.
• Improved customer satisfaction by answering inquiries and providing accurate information.
• Issued invoices and followed up on outstanding payments.
• Input data into spreadsheets and databases.

• Freelance model or part-time promoter for various brands.
• Promoted products and services by posing for live shows and photo shoots.
• Constantly growing contacts networks to secure regular work.
• Adapted quickly to changing environments under pressure.
• Developed strong social skills and knowledge of verbal and nonverbal behaviours in typical social situations.

• Quick and accurate typing and word processing skills.
• Ability to read, understand, evaluate, and verify a wide range of materials and information.
• Completed data entry tasks with accuracy and efficiency.
• Provide data entry support across departments.
• Well managed time management & task prioritization.

• Managed high volume of incoming phone calls daily demonstrating high energy and professionalism.
• Identify and assess customers’ needs to achieve satisfaction.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Provide accurate, valid and complete information to various inquiries.
• Handled customer complaints, provide appropriate solutions and follow up to ensure issues resolved
• Upsells customers with information about other products and services.
• Managed high-stress situations effectively.