Overview
Work History
Education
Skills
Personal Information
Languages
Additional Information
Certification
Timeline
Generic

Cass Lee

Kajang

Overview

17
17
years of professional experience
1
1
Certification

Work History

ACCOUNT MANAGER

REDtone Telecommunications Sdn Bhd
05.2021 - Current
  • Build and strengthen long-lasting client relationships.
  • Managing a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintaining high client retention rate by providing exceptional customer service.
  • Educate clients on new products or services to foster customer loyalty.
  • Monitor and analyze customer feedback to identify opportunities for improvement.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Increased sales revenue by identifying and pursuing new business opportunities.

SALES EXECUTIVE

Stampede Solution Sdn Bhd
04.2017 - 04.2021
  • Consistently meeting or exceeding sales quotas.
  • Identify potential clients and develop new business opportunities.
  • Conduct sales presentations and product demonstrations to potential clients.
  • Build and maintain long-term relationships with customers.
  • Managed accounts to retain existing relationships and grow share of business.

ADMIN CLERK

Insurelink Enterprise
02.2015 - 03.2017

Help clients determine the right insurance policies for their specific needs.

  • Manage customer requests and access changes.
  • Effectively communicate and work directly with insurance agents.
  • Improved customer satisfaction by answering inquiries and providing accurate information.
  • Issued invoices and followed up on outstanding payments.
  • Input data into spreadsheets and databases.

FREELANCER

Part Time Jobs
01.2011 - 12.2014
  • Freelance model or part-time promoter for various brands.
  • Promoted products and services by posing for live shows and photo shoots.
  • Constantly growing contacts networks to secure regular work.
  • Adapted quickly to changing environments under pressure.
  • Developed strong social skills and knowledge of verbal and nonverbal behaviours in typical social situations.

DATA ENTRY CLERK

AIA Bhd.
02.2009 - 12.2010
  • Quick and accurate typing and word processing skills.
  • Ability to read, understand, evaluate, and verify a wide range of materials and information.
  • Completed data entry tasks with accuracy and efficiency.
  • Provide data entry support across departments.
  • Well managed time management & task prioritization.

CUSTOMER SERVICE EXECUTIVE

HSBC Data Processing Department
05.2007 - 01.2009
  • Managed high volume of incoming phone calls daily demonstrating high energy and professionalism.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provide accurate, valid and complete information to various inquiries.
  • Handled customer complaints, provide appropriate solutions and follow up to ensure issues resolved
  • Upsells customers with information about other products and services.
  • Managed high-stress situations effectively.

Education

SMK PUTERIJAYA
Kuala Lumpur
12.2005

Skills

  • Microsoft Office
  • Creativity and Adaptability
  • Presentation and Demonstration
  • Client Relationship Building
  • Account Management
  • Business development and planning
  • Cross-selling tactics
  • Sales expertise

Personal Information

  • DOB: 19th September
  • Gender: Female
  • Nationality: Malaysian
  • Currently stay in: Kajang, Selangor

Languages

ENGLISH
Proficient
C2
BAHASA MELAYU
Proficient
C2
MANDARIN
Proficient
C2

Additional Information

  • Expected Salary: MYR7,000 - MYR7,500 (negotiable)
  • Own transport possession

Certification

  • 3CX Basic Certified Engineer v18 - Year 2021

Timeline

ACCOUNT MANAGER

REDtone Telecommunications Sdn Bhd
05.2021 - Current

SALES EXECUTIVE

Stampede Solution Sdn Bhd
04.2017 - 04.2021

ADMIN CLERK

Insurelink Enterprise
02.2015 - 03.2017

FREELANCER

Part Time Jobs
01.2011 - 12.2014

DATA ENTRY CLERK

AIA Bhd.
02.2009 - 12.2010

CUSTOMER SERVICE EXECUTIVE

HSBC Data Processing Department
05.2007 - 01.2009

SMK PUTERIJAYA
Cass Lee