CARRINA SHARON THOMAS
HUMAN RESOURCES
Kuala Lumpur
Summary
Regional HR Operations Specialist with experience in employee lifecycle management, HR compliance, payroll validation, HRIS transactions, and stakeholder support across APMEA and Europe. Skilled in SAP SuccessFactors, ServiceNow, process governance, data accuracy, and SLA-driven case management.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Regional ELC Process Specialist – APMEA & Europe
Kerry Group
09.2024 - Current
- Delivered end-to-end HR lifecycle support across APMEA & Europe, managing 50+ cases weekly with 97%+ SLA adherence.
- Performed pre-payroll validation and HRIS data checks, reducing payroll errors by ~15–20% across multiple countries.
- Partnered with HRBPs, Payroll, and Line Managers, improving turnaround time by ~20–25% through streamlined SOPs and trackers.
- Supported transition of 100+ HR activities and processed 200+ UK redundancy cases, ensuring 100% compliance and high audit accuracy.
Employee Lifecycle Specialist - Europe
Kerry Group
04.2024 - 09.2024
- Managed HR operations in 16 countries across mainland Europe, functioning as main contact for stakeholders.
- Developed and transformed over 50 SOPs to optimize workflow and strengthen data precision.
- Produced training documentation for new team members, increasing onboarding effectiveness.
- Joined forces with cross-functional teams to refine operational workflows and boost service delivery performance.
ELC HR Executive - Europe
Kerry Group
04.2023 - 04.2024
- Managed 40–50 Tier 1 HR cases daily across the UK, achieving >95% SLA adherence and timely resolution.
- Resolved high-volume employee inquiries and supported internal transitions, enhancing overall service delivery and employee experience.
- Supported audit and compliance activities, ensuring 100% policy adherence and maintaining accurate, audit-ready documentation.
- Maintained high data accuracy through validation of HR records and transactions, minimizing errors and handling high volumes with minimal escalations.
HR Services Advisor (Contract)
Kerry Group
11.2022 - 04.2023
- Oversaw 40 to 50 administrative cases daily within UK region, enhancing overall HR service delivery effectiveness.
- Addressed daily HR inquiries through ServiceNow, improving responsiveness.
- Maintained 100% data accuracy standards by regularly updating and auditing employee records in MySuccess.
- Executed end-to-end employee lifecycle transactions (promotions, job changes, redundancies) with high accuracy and SLA adherence, minimizing payroll and compliance risks.
Compensation & Benefits Intern
Schlumberger
05.2022 - 11.2022
- Processed 100+ daily compensation requests, maintaining 98–100% data accuracy and compliant employee records.
- Coordinated cross-functional approval workflows (HR, Recruitment, Finance), achieving >95% on-time SLA resolution.
- Developed KPI dashboards to track turnaround time, reducing manual follow-ups by 25–30% and improving visibility.
- Strengthened data governance across salary structures and case tracking, reducing errors and enhancing processing efficiency in a high-volume environment.
Education
Bachelor of Business (Hons) - Human Resource Management
HELP University
Kuala Lumpur01-2023
Skills
- SAP SuccessFactors
- ServiceNow
- Employee Lifecycle Management
- HR Operations
- Payroll Validation
- HR Compliance
- HR Data Analysis
- Process Governance
- SLA Management
- Stakeholder Management
- Microsoft 365
Certification
HR AI Analytics, Cognitive Links (2026)
Timeline
Regional ELC Process Specialist – APMEA & Europe
Kerry Group
09.2024 - Current
Employee Lifecycle Specialist - Europe
Kerry Group
04.2024 - 09.2024
ELC HR Executive - Europe
Kerry Group
04.2023 - 04.2024
HR Services Advisor (Contract)
Kerry Group
11.2022 - 04.2023
Compensation & Benefits Intern
Schlumberger
05.2022 - 11.2022
Bachelor of Business (Hons) - Human Resource Management
HELP University