Results-driven showroom manager with 10 years of experience in sales, team leadership, and customer relationship management. Consistently exceeds sales targets and implements strategic plans to drive business growth. Skilled in creating customer-centric experiences, leading high-performing teams, and fostering long-term relationships. Excited to leverage expertise in sales strategy, customer success, and market analysis to excel in a high-impact role within business development, marketing, or SaaS sales.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Showroom Manager
Atlas Sound & Vision Sdn Bhd
Kuala Lumpur, Kuala Lumpur
03.2014 - Current
Lead the daily operations of a high-end showroom, managing a team of twelve sales associates, consistently achieving and surpassing monthly revenue targets
Cultivate strong relationships with high-value clients, providing tailored product consultations and ensuring a personalized experience that enhances customer retention
Spearhead the development and execution of sales strategies, including coordinating promotional events and marketing initiatives to attract and retain premium clients
Plan, design, and install high-quality sound systems for clients, tailoring solutions to meet specific acoustic needs and ensuring exceptional audio experiences
Manage Atlas's online presence across platforms such as Lazada, Shopee, and Shopify, driving online sales and leveraging e-commerce tools to optimize performance
Analyze customer behavior, implement targeted online campaigns, and manage inventory to ensure timely fulfillment and customer satisfaction
Oversee team payroll and salary calculation, ensuring accurate and timely compensation in line with company policies and performance metrics
Train, mentor, and monitor team performance, fostering a culture of excellence and alignment with company objectives and service standards
Collaborate cross-functionally to develop and execute strategic plans that drive overall showroom and online performance, contributing to revenue growth
Restaurant Supervisor
Chicago Rib House
George Town, Penang
06.2011 - 02.2013
Supervised daily operations and services, ensuring orders were prepared and delivered timely according to company standards
Assisted in scheduling work shifts and ordering supplies, ensuring accurate and efficient guest check handling in compliance with restaurant policies
Created new training materials and facilitated orientation and workshops to improve staff performance
Assisted the Restaurant Manager with implementing procedures for new products and services, contributing to operational improvements
Managed payroll, inventory, and statistical reports, ensuring accuracy and timely submission
Played a key role in achieving monthly sales targets by monitoring team productivity and performance
Monitored restaurant expenditures and escalated non-compliance or budget issues to the Restaurant Manager
Provided constructive feedback to staff, fostering continuous improvement in service quality and efficiency
Set an example by performing functional job duties, such as food preparation and guest service, while ensuring adherence to operational standards