CARRIE CHENG
Showroom Manager
Kuala Lumpur,Kuala Lumpur
Summary
Results-driven showroom manager with 10 years of experience in sales, team leadership, and customer relationship management. Consistently exceeds sales targets and implements strategic plans to drive business growth. Skilled in creating customer-centric experiences, leading high-performing teams, and fostering long-term relationships. Excited to leverage expertise in sales strategy, customer success, and market analysis to excel in a high-impact role within business development, marketing, or SaaS sales.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Showroom Manager
Atlas Sound & Vision Sdn Bhd
Kuala Lumpur, Kuala Lumpur
03.2014 - Current
- Lead the daily operations of a high-end showroom, managing a team of twelve sales associates, consistently achieving and surpassing monthly revenue targets
- Cultivate strong relationships with high-value clients, providing tailored product consultations and ensuring a personalized experience that enhances customer retention
- Spearhead the development and execution of sales strategies, including coordinating promotional events and marketing initiatives to attract and retain premium clients
- Plan, design, and install high-quality sound systems for clients, tailoring solutions to meet specific acoustic needs and ensuring exceptional audio experiences
- Manage Atlas's online presence across platforms such as Lazada, Shopee, and Shopify, driving online sales and leveraging e-commerce tools to optimize performance
- Analyze customer behavior, implement targeted online campaigns, and manage inventory to ensure timely fulfillment and customer satisfaction
- Oversee team payroll and salary calculation, ensuring accurate and timely compensation in line with company policies and performance metrics
- Train, mentor, and monitor team performance, fostering a culture of excellence and alignment with company objectives and service standards
- Collaborate cross-functionally to develop and execute strategic plans that drive overall showroom and online performance, contributing to revenue growth
Restaurant Supervisor
Chicago Rib House
George Town, Penang
06.2011 - 02.2013
- Supervised daily operations and services, ensuring orders were prepared and delivered timely according to company standards
- Assisted in scheduling work shifts and ordering supplies, ensuring accurate and efficient guest check handling in compliance with restaurant policies
- Created new training materials and facilitated orientation and workshops to improve staff performance
- Assisted the Restaurant Manager with implementing procedures for new products and services, contributing to operational improvements
- Managed payroll, inventory, and statistical reports, ensuring accuracy and timely submission
- Played a key role in achieving monthly sales targets by monitoring team productivity and performance
- Monitored restaurant expenditures and escalated non-compliance or budget issues to the Restaurant Manager
- Provided constructive feedback to staff, fostering continuous improvement in service quality and efficiency
- Set an example by performing functional job duties, such as food preparation and guest service, while ensuring adherence to operational standards
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Freelance Tourist Guide
Freelance
George Town, Penang
06.2007 - 06.2011
- Provided personalized travel experiences for local and international tourists, ensuring high satisfaction and positive reviews
- Designed and executed tailored travel itineraries to suit client preferences and budgets
- Delivered detailed cultural, historical, and geographical information to enhance the overall tourist experience
- Managed logistics, including transportation, accommodation, and meal arrangements, to ensure seamless travel experiences
Education
Diploma - Business and Hospitality Management
Disted College
George Town, Pulau Pinang 01.2010 - 04.2012
Foundation Diploma - IATA/ UFTAA
Sentral College
George Town, Pulau Pinang 12.2006 - 12.2007
Skills
Retail Operation Management
Timeline
Showroom Manager
Atlas Sound & Vision Sdn Bhd
03.2014 - Current
Restaurant Supervisor
Chicago Rib House
06.2011 - 02.2013
Diploma - Business and Hospitality Management
Disted College
01.2010 - 04.2012
Freelance Tourist Guide
Freelance
06.2007 - 06.2011
Foundation Diploma - IATA/ UFTAA
Sentral College
12.2006 - 12.2007
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