Carolyn Victor Hoole

As a Talent Attraction Partner professional, I have over 15 years of experience in talent acquisition and research, with an expertise in talent and market mapping. As a Talent Attraction Partner at GBG Plc, this exciting role provided me with an opportunity to partner with our business stakeholders to attract and hire the best talents in the market (Technology and Commercial roles) focusing on the Asia Pacific region including Australia and New Zealand, Malaysia, Singapore, Indonesia, Thailand and the Philippines.

The roles I hired for include software engineers and developers, product managers, sales/presales, solution architects, Finance, IT Support, solutions consultants, integration consultants, marketing and digital marketing executives. I managed hiring for senior level management, mid-management as well as early talents.

I am passionate about creating a positive and inclusive candidate experience and a fair and transparent hiring process, aligned with the principles of diversity, equity, and inclusion.

I also supported our agile talent acquisition strategy and ensured it was aligned with our business goals and values. I was proud to be part of GBG Plc, a global leader in digital identity solutions that creates trust for our customers and our people through data, technology, and innovation.

• Managed full-cycle recruiting process, ensuring a positive candidate experience from initial contact through onboarding.
• Conducted market research to stay informed about industry trends, competitive landscapes, and changes in labor laws affecting talent acquisition practices.
• Streamlined recruitment processes for increased efficiency, resulting in reduced time-to-fill for open positions.
• As an Embedded Senior Talent Partner and Consultant, I had solid experience in Agile Recruitment for both Technology and Commercial positions across diverse industries. My strength lies in executive search and recruitment of middle to senior level talents.
• I took lead of talent mapping projects for our Clients including Petronas Berhad, Royal Bank of Canada, Cafu Dubai and supported other international talent research and mapping projects in the UK, Australia and New Zealand.

• I hired across Thailand for both Technology and Commercial positions from middle to senior level management roles. The type of roles hired were in the following domains: Software Development, Technology & Engineering, Product, Finance, Investment, Venture Capital and Private Equity.
• I worked in a team of 3 Consultants and we hired and closed over 100 positions for ARV Thailand, partnering with the Business Stakeholders.
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Collaborated with peers to verify task completion, meeting tight deadlines, and schedules.
• Prepared and presented reports on status of projects and initiatives.

• Successfully completed a Global Talent Mapping Project covering the Middle East (Dubai, UAE, Saudi Arabia), Egypt, UK, Europe, and Asia) in the span of one month.
• A total market mapping across 157 countries across 11 locations in the above regions for 2 strategic roles (C-Suite and Director level) for Software Engineering and Product.
• Generated a data-specific total talent pipeline of 488 potential candidates across the geographical locations.

Carsome is Southeast Asia’s largest online used car trading platform with presence in Malaysia, Indonesia, Thailand and Singapore. It aims to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience. Carsome provides end-to-end solutions to consumers and second hand car dealers, from car inspection, ownership transfer to financing, promising a service that is trusted, convenient and fast. Carsome currently transacts more than 40,000 cars annually totaling more than US$600 million in transacted value. Whether you are looking to buy a second hand car or sell your used car, we have a solution for you! For more information, please visit www.carsome.com

I reported to the Director of Human Resources (CRO) and led the Talent Acquisition team of three (3) people. My key focus was on Strategic Senior Level hiring, Technology, Product and Commercial roles across SEA Region.

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

• As an Elements Senior Talent Research Partner and Senior Recruiter embedded with RBC Investor & Treasury Services, my key focus was adding value in the areas of Research, Talent Mapping, Stakeholder Management, managing the full cycle Recruitment Life Cycle for various Banking Shared Services positions supporting the APAC region, UK, Dublin and Luxembourg.
• I applied the Agile Recruitment Delivery methodology and contributed towards Process Improvement and Talent Acquisition Best Practices.
• I supported the Investor & Treasury Services Business Leaders collaborating closely with the Head of Recruitment and fellow recruiters at both centres of excellence located at KL Sentral and Cyberjaya.

• Elements embarked on a 3-month Pilot Recruitment Project onsite Petronas based in Kuala Lumpur, Malaysia which concluded on 31 December 2018.
• We partnered with the HR Centralised Solutions Project Team and as a Talent Consultant, I focused on revamping the Recruitment Process and Methodologies for Talent Sourcing, Screening and Selection.
• I delivered on Talent Sourcing projects for key management positions (Technology and Business roles) for Petronas Group including both Upstream and Downstream positions.
• We introduced Elements's Embedded Model and Agile Recruitment Strategy to our business stakeholders at Petronas Group and Subsidiaries.

Mills and Partners Sdn Bhd is a boutique executive search firm working with and providing leadership solutions to the financial services industry in Malaysia.

• We managed senior level appointments within the banking, funds and asset management and insurance sectors with a strong emphasis on a research-driven approach to identify credible and accomplished senior candidates. Our key specialization is hiring for Board Level positions, C-Suites and Senior Leadership positions.

• My dual role as Talent Acquisition Partner and Head of Research working alongside with the Managing Director/Founder was to map the market and attract the best senior management talents in the Insurance, Asset and Fund Management and Banking industry. Hired for C-Suites and Division Heads across Risk Management, Finance, Appointed Actuary/Chief Actuary, Actuarial Science, Sales & Marketing, Technology, Business Transformation, Legal and Compliance.

• Implemented innovative sourcing techniques to identify passive candidates and expand talent pipelines for hard-to-fill roles.
• Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
• Collaborated with HR Business Partners to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
• Developed strong relationships with business stakeholders and hiring managers to better understand their needs, resulting in improved candidate selection.
• A pioneer Manager Talent Acquisition reporting to the Head of Talent Acquisition. I played a key role in the start-up of the new division since its inception in October 2014. Profiling and sourcing of the best talents in the market for my assigned portfolio - Finance, Global Markets Finance, Personal Financial Services Division and Retail Wealth Management. Project Lead for Mass Recruitment projects for our front line sales and marketing critical hires (Contract, Permanent and Graduate Hiring).
• Lead Auditor, Talent Acquisition for the Bi-Annual Self Assessment
• Test Audit
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Business Intelligence Manager with my key focus as follows:

• Provided up-to-date market intelligence for the Recruitment business as well as relevant economic and industry media updates, to support Business Development activities.
• Constantly kept abreast with senior management moves, new company start-ups in the Malaysian market and potential clients that are actively hiring.
• Head of Research: I led Talent Mapping Projects, Executive Search and Recruitment covering senior level positions in HR, Accounting & Finance, Technology and Sales & Marketing.
• I was the Internal Recruiter for Talent2 Malaysia, where I oversaw talent acquisition and selection of Recruitment Consultants for the HR, Accounting & Finance, Technology and Sales & Marketing practice groups.
• I managed two (2) Associate Consultants/Researchers overseeing their Performance Management (Mid Year and Annual Year End Performance Reviews) and Quarterly Commission Statements.
• I delivered classroom training sessions on Up-To-Date Research Methodologies and Social Media Recruiting.
• Project Lead for the Talent2 Malaysia Online LinkedIn Groups, working with the General Manager.

As the Senior Research Consultant at Talent2 International, my key focus as follows:

• Executive search and Recruitment for Banking, Financial Services, HR functional recruitment
• I recruited for roles in Corporate & Investment Banking, Consumer Banking, Insurance, Asset Management and Private Equity, Human Resources, Communications, Sales & Marketing and Finance and Accounting.
• I managed the full recruitment cycle from sourcing to on-boarding for our esteemed clients.

ASPAC is a local boutique executive search firm covering senior level search mandates including Board Members, C-Suite and Senior Leadership positions.

• I successfully completed senior research and mapping mandates covering board members, C-Suites and senior level roles for the Financial Services and Commercial sectors.
• Candidates profiled included Malaysia and the APAC region - Hong Kong, Singapore, India, Thailand, Indonesia and Vietnam.
• I reported directly to the Managing Director and was mentored by the Director of Banking & Financial Servies practice group

• I was the Personal Assistant to the CEO of ECM Libra Investment Bank, a boutique Malaysian investment bank with its core businesses focused on Investment Banking, Stock Broking and Asset Management.

• As an Executive Assistant, I focused on Marketing and PR support for the Investment Banking team.

• One of my major achievements was assisting the CEO on Researching a list of more than 100 potential listed and non-listed companies in Malaysia and worked on Pitching & Marketing Collateral to promote our expertise in Mergers & Acquisitions, Privatization, Restructuring and Fund Raising Corporate Exercises.
• I was a Principal Officer under the CEO's Office.

• I was also the Administrator of ECM Libra's Bank Negara Malaysia KijangNet portal that distributes the central bank's regulated policies and procedures within the banking space.

Website: http://astroplc.com

• I was an Executive Secretary and Business Support, reporting to the Chief Financial Officer and collaborated with the Heads of Department for Corporate Finance, Treasury, Business Development and Taxation.

• One of my key achievements was being part of ASTRO's Project Working Group when the company was preparing for a Corporate Listing on the Main Board of KLSE in 2003.
• ASTRO ALL ASIA NETWORKS plc (ASTRO) is Malaysia’s leading cross-media group with significant presence in DTH (Direct-To-Home) TV services, commercial radio and TV programming. Astro, the subscription TV service began operations in 1996 with 22 channels and currently broadcasts over 118 pay-TV channels in four major languages across Malaysia and Brunei to more than 2.875 million households.
• I was the key contact person in the CFO's office and supported the CFO in drafting and executing all communications with Ministries and Government Agencies including the Ministry of Finance Malaysia, Bank Negara Malaysia, Securities Commission, Bursa Malaysia.
• I managed all secretarial duties for the CFO including scheduling of meetings both with internal and external parties, took minutes of meeting, partnering with the CFO's direct reports to project deliverables and timelines.
• I managed all business and personal travel plans for the CFO as well as represented the CFO's office in Official Signing Ceremonies with Banks and Financial Institutions as well as attendance at ASTRO's Annual General Meetings.