SAP S4/Hana
Caroline Christina Savarimuthu
Purchaser
Petaling Jaya
Summary
Resourceful Purchasing Executive committed to cost-effective management of resources and quality performance. Self-directed individual with 18 years of progressive experience in IJM. Polished in directing and controlling purchasing activities and developing purchasing policies and procedures. Proficient in SAP S4/Hana coupled with strong negotiation and resource planning abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Purchasing Executive
Industrial Concrete Products Sdn Bhd (IJM Corp)
03.2010 - Current
- Enhanced supplier relations through effective communication, timely follow-ups, and addressing concerns professionally.
- Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
- Utilized eProcurement software such as SAP S4/Hana to manage purchase orders. Knowledge in Software JD EDWARD SOLUTION (JDE) as well before migration to SAP S4/Hana.
- Optimized inventory levels through effective demand forecasting and data-driven decision-making processes.
- Implemented a vendor evaluation system to ensure consistent quality standards across all suppliers.
- Saved company over RM500k for 2 consecutive years for fabrication materials.
- Collaborated with quality control department to rectify customer complaints or quality issues with inventory.
- Consistently met or exceeded cost reduction targets by employing strategic sourcing techniques such as e-auctions and reverse bidding events. Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Performed monthly reconciliation of open purchasing orders.
- Negotiated pricing and terms with vendors to secure best value for company.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Maximized savings opportunities by conducting regular market analysis and staying informed about industry trends.
- Negotiated with steel material suppliers to finalize deals and facilitate materials for shipment (projects)
- Achieved higher on-time delivery rates by closely monitoring supplier performance metrics and implementing corrective action when needed.
- Developed successful procedures to make company more profitable and eliminate major interruptions in production due to depleted inventory.
- Reduced lead times for critical items by establishing strategic partnerships with key suppliers.
- Source for items/jobs requested by end user from pre-approved/new supplier
- Negotiate with each supplier for the best price without compromising the quality of the goods/service
- Prepare comparison summary for items and services and safekeep the quotations and other records for future reference.
Customer Service Officer (Property Management)
IJM Properties Sdn Bhd
05.2006 - 02.2010
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns. Worked closely with property management teams to address maintenance issues promptly, ensuring tenant satisfaction.
- Leveraged advanced property management software JDE Software to manage billings and other essential tasks.
- Improved communication between residents and property management, fostering positive relationships from the start of tenancy.
- Assisted in minimizing delinquencies by collaborating with property management teams to enforce strict payment policies and procedures.
- Provided administrative support for property management tasks such as lease renewals or maintenance requests, contributing to smooth operations within the community.
- Contributed to team meetings regularly by sharing best practices and innovative ideas for improved property management operations.
- Provided detailed documentation of completed restoration work for property management records, supporting seamless communication between all parties involved.
- Oversaw property management teams to maintain high standards of cleanliness, safety, and security within the building perimeter.
- Coordinated with property management teams to ensure timely completion of all required tasks and inspections.
- Handled property management tasks such as rent collection and maintenance coordination for absentee owners or landlords.
- Streamlined property management processes, improving efficiency and reducing overall costs.
- Improved operational efficiency by developing standardized policies and procedures for property management tasks.
Customer Service Officer
AirAsia Berhad
01.2005 - 04.2006
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Achieved or exceeded company-defined sales quotas (target for air ticket bookings)
- Trained new employees on customer service & ticketing system software
Secretary Cum HR Assistant
North Soil Engineering (M) Sdn Bhd
04.2000 - 12.2004
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Assisting in banking activities - Salaries for site staff & staff claims
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Compiled employee records from individual departments to maintain central files.
Payroll Clerk
Schlotzsky's Deli (M) Sdn Bhd
07.1999 - 02.2000
- Updated employee files with new details such as changes in address or salary levels.
- Increased accuracy in overtime calculations through consistent monitoring of hours worked against established thresholds.
- Maintained payroll information by calculating, collecting, and entering data. Processed timecards and payroll data for team of employees.
- Processed new hire paperwork and documents.
- Issued paychecks on designated pay dates
Junior Secretary
City-Comm Express
01.1999 - 06.1999
- Managed appointment scheduling and calendar updates, ensuring punctuality and preparedness for all meetings.
- Supported senior staff members with daily tasks, resulting in a more streamlined work environment.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Some College (No Degree) - Diploma in LCCI Accounting
Systematic College
Kuala Lumpur 05.2003 - 08.2004
Higher Diploma - Secretaryship
Stamford College
Kuala Lumpur 01.1998 - 12.1998
No Degree - SPM
Sekolah Menangah Kebangsaan Convent Sentul
Sentul, Kuala Lumpur 01.1997 - 12.1997
Skills
Supplier Relationship Management
Software
JDE
Timeline
Purchasing Executive
Industrial Concrete Products Sdn Bhd (IJM Corp)
03.2010 - Current
Customer Service Officer (Property Management)
IJM Properties Sdn Bhd
05.2006 - 02.2010
Customer Service Officer
AirAsia Berhad
01.2005 - 04.2006
Some College (No Degree) - Diploma in LCCI Accounting
Systematic College
05.2003 - 08.2004
Secretary Cum HR Assistant
North Soil Engineering (M) Sdn Bhd
04.2000 - 12.2004
Payroll Clerk
Schlotzsky's Deli (M) Sdn Bhd
07.1999 - 02.2000
Junior Secretary
City-Comm Express
01.1999 - 06.1999
Higher Diploma - Secretaryship
Stamford College
01.1998 - 12.1998
No Degree - SPM
Sekolah Menangah Kebangsaan Convent Sentul
01.1997 - 12.1997
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