Carol Quah

• Collaborated with consultants and government officials to negotiate and enhance project progress status, ensuring timely and efficient outcomes.
• Effectively liaised with government agencies to ensure compliance with regulations and facilitate smooth project execution.
• Coordinated with government officials to streamline approval processes, reducing project delays and enhancing efficiency.
• Built and maintained strong relationships with government stakeholders, resulting in improved communication and project alignment.
• Managed interactions with government bodies to secure necessary permits and approvals, ensuring timely project advancement.
• Negotiated with government representatives to resolve issues and expedite project timelines, contributing to successful outcomes.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
• Prepared and submitted project invoices for review and approval.
• Negotiated and managed third-party contracts related to project deliverables.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Reported regularly to management on project budget, progress, and technical problems.

• Express the operations strategies and objectives to make sure that the company which they are working for reaches its target and operates effectively largely responsible for that particular part of the workplace that instantly manages the entire operations and also looks after the maintenance of equipment and facilities in developing long term plans to achieve the goals and objectives which are already set with managing the company's commercial operations and various expenses and budget monitoring the condition of the facility and keep a check on the environmental performance and give suggestions or approve funds or plans for spending
• Local and oversea sourcing
• In House Supply Chain and Purchasing
• Identified potential risks and devised contingency plans, preparing team members to avoid and respond promptly to possible obstacles.
• Traveled to remote locations to interact with remanufacturing facilities and meet with business unit teams and dealers to develop product offerings.
• Developed and managed comprehensive project plans and associated project documents to keep ongoing development on schedule.
• Communicated project expectations to team members and stakeholders to set tone for high productivity level.
• Provided ongoing cost and estimate analysis reporting and managed cost allocation.
• Coordinated team members, consultants and material resources across multiple projects and departments.
• Consistently met or exceeded project goals by closely tracking progress and adjusting strategies as necessary to maintain momentum.
• Enhanced project efficiency by streamlining communication and implementing effective resource allocation strategies.
• Strengthened relationships with stakeholders through transparent communication and consistent adherence to agreed-upon timelines and deliverables.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress, and technical problems.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Sourced, vetted and managed vendors needed to accomplish project goals.

• Assist Managing Director in daily business operation
• Managing the company’s supply portfolio ensuring transparency of spending
• Generating and implementing efficient sourcing and category management strategies
• Analyzing and calculating costs of procurement and suggest methods to decrease expenditure
• Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.
• Researching potential vendors
• Comparing and evaluating offers from over sea and local supplier
• Negotiating contract terms of agreement and pricing
• Responsible for the entire project cycle, from gathering requirements and creating action plans to tracking progress and delivering completed products
• Maintaining project documentation and handling financial queries
• Prepare comprehensive action plans, including resources, timeframes and budgets for projects
• Assign tasks to internal teams and assist with schedule management
• Monitor project progress and handle any issues that arise
• Act as the point of contact and communicate project status to all participants
• Develop and implement a cohesive marketing plan to increase brand awareness
• Provide guidance and ideas to organize effective marketing events
• Participate in the quarterly and annual planning of company’s objective
• Monitor all marketing campaign and improve them when necessary
• Monitor performance and maintain systems according to requirement
• Provide system training to staff

• To assist General Manager to develops business plan and sales strategy for the market
• Prepare weekly and monthly report of sales for presentation
• Attend training to improve company operation
• Sourcing Suppliers to lower the cost of company expenditure
• To negotiate the rental and the renovation costs with the tenants
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Created employee schedules to align coverage with forecasted demands.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Responsible and working towards the achievement of maximum profitability and growth in line with company’s vision and values. -Responsible for the development and performance of all sales activities.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.

• To supervise on restaurant QSC (Product Quality, Customer Service, Restaurant Cleanliness)
• To deliver 100% TCS (Total Customer Satisfaction) at all time
• To handle customer’s requests and resolved customer’s complaints
• To manage and control of restaurant daily products waste to the minimal level
• To conduct crew person procedures training and follow up
• Responsible for new crew hiring, interview and counselling
• Responsible for crew payroll and personal files
• Source for quotation, negotiate price with suppliers and monitor their capacity on delivery and quantity control

assist Director to develops business plan and sales strategy for the market

• To negotiate the rental and the renovation costs with the tenants
• To provide as much as information for the tenants to ensure there are happily with the services
• To follow up the tenancy agreement and the renovation status with the expatriate
• Keep on tract the properties which are under construction -Responsible for company’s administrative work such as letter writing, quotation preparation and etc.