Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmen Loke

Carmen Loke

Tutor
Puncak Jalil,Selangor

Summary

Caring tutor offering great communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students and parents.

Overview

14
14
years of professional experience
4
4
Languages

Work History

Private Home Tutor

Student's Parent
11.2017 - Current
  • Encouraged students to think critically and develop problem-solving skills.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Used flashcards and other techniques to test and improve memory through practiced information retrieval.
  • Responded to email and telephone requests to provide students with specific information.
  • Met with parents to discuss student progress and address concerns.

Customer Service Agent

Ching International Service (M) SDN BHD
10.2016 - 10.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Daycare Teacher

Ice Daycare Centre
03.2016 - 10.2016
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Gathered materials and resources to prepare for lessons and activities.

Part Timer Sales Associate

Royal Sporting House
11.2014 - 01.2015
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Part Timer Sales Assistant

Anna House Boutique
12.2012 - 04.2013
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Teacher

Super Modern Edu
06.2010 - 03.2012
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Monitored students during quizzes and tests.
  • Assisted in lessons, curriculum and homework planning.
  • Monitored and reported student progress and development, offering mentoring as needed.

Education

Diploma - Business Administration

KDU University College
Glenmarie, Selangor
04.2001 -

High School Diploma -

SMK Sri Sentosa
Kuchai Lama, Kuala Lumpur
04.2001 -

Skills

    Teaching Strategies

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Timeline

Private Home Tutor

Student's Parent
11.2017 - Current

Customer Service Agent

Ching International Service (M) SDN BHD
10.2016 - 10.2017

Daycare Teacher

Ice Daycare Centre
03.2016 - 10.2016

Part Timer Sales Associate

Royal Sporting House
11.2014 - 01.2015

Part Timer Sales Assistant

Anna House Boutique
12.2012 - 04.2013

Assistant Teacher

Super Modern Edu
06.2010 - 03.2012

Diploma - Business Administration

KDU University College
04.2001 -

High School Diploma -

SMK Sri Sentosa
04.2001 -

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