Carmen Loke
Tutor
Puncak Jalil,Selangor
Summary
Caring tutor offering great communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students and parents.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Private Home Tutor
Student's Parent
11.2017 - Current
- Encouraged students to think critically and develop problem-solving skills.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Responded to email and telephone requests to provide students with specific information.
- Met with parents to discuss student progress and address concerns.
Customer Service Agent
Ching International Service (M) SDN BHD
10.2016 - 10.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Daycare Teacher
Ice Daycare Centre
03.2016 - 10.2016
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
Part Timer Sales Associate
Royal Sporting House
11.2014 - 01.2015
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Part Timer Sales Assistant
Anna House Boutique
12.2012 - 04.2013
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Teacher
Super Modern Edu
06.2010 - 03.2012
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Monitored students during quizzes and tests.
- Assisted in lessons, curriculum and homework planning.
- Monitored and reported student progress and development, offering mentoring as needed.
Education
Diploma - Business Administration
KDU University College
Glenmarie, Selangor 04.2001 -
High School Diploma -
SMK Sri Sentosa
Kuchai Lama, Kuala Lumpur 04.2001 -
Skills
Teaching Strategies
Online Tutoring
Student Motivation
Homework Assistance
Learning Techniques
Verbal and Written Communication
In-Person Tutoring
Student Evaluation
Essay Writing
Timeline
Private Home Tutor
Student's Parent
11.2017 - Current
Customer Service Agent
Ching International Service (M) SDN BHD
10.2016 - 10.2017
Daycare Teacher
Ice Daycare Centre
03.2016 - 10.2016
Part Timer Sales Associate
Royal Sporting House
11.2014 - 01.2015
Part Timer Sales Assistant
Anna House Boutique
12.2012 - 04.2013
Assistant Teacher
Super Modern Edu
06.2010 - 03.2012
Diploma - Business Administration
KDU University College
04.2001 -
High School Diploma -
SMK Sri Sentosa
04.2001 -