CAREN LAI PEY LIN
Medical Interpreter
Kota Kinabalu
Summary
Dynamic and results-driven Senior Executive with over 15 years of comprehensive experience in sales support, administration, customer service, and financial management. Recently expanded expertise into the healthcare sector as a certified Cantonese Medical Interpreter, effectively bridging language gaps in critical medical communications. Proven ability to excel in multitasking and cross-functional collaboration while consistently delivering exceptional service across diverse industries. Committed to leveraging a unique blend of skills to drive organizational success and enhance client experiences.
Overview
10
10
years of professional experience
5
5
Languages
Work History
Medical Interpreter
Medical Interpreting Training Centre
07.2025 - Current
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Participated in ongoing professional development to stay current on medical industry trends, advances in medical terminology, and best practices for interpreters.
Cantonese Medical Interpreter
i-Call International LLC
04.2025 - 12.2025
- Provide accurate over-the-phone and video interpretations between English and Cantonese for medical professionals and patients.
- Ensure compliance with HIPAA and confidentiality protocols during sensitive healthcare communications.
- Maintain detailed records of interpretations and adhere to strict scheduling requirements.
- Followed ethical codes to protect confidentiality of patient medical information.
- Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
Sales Support Executive
Mitsubishi HC Capital Malaysia Sdn Bhd
03.2021 - 02.2025
- Managed loan application processing, customer interviews, and document follow-ups, achieving a 98% on-time submission rate.
- Supported credit and marketing teams, contributing to a 15% increase in client acquisition.
- Conducted customer interviews to collect required documents for loan, optimizing client engagement.
- Diligently followed up on outstanding loan documents, maintaining a seamless document flow.
- Contributed to the achievement of team targets by supporting processing activities, focusing on volume and client acquisition.
Receptionist
Charlotte Dance Studio
03.2019 - 02.2021
- Spearheaded new student acquisition and facilitated class intakes as required.
- Managed communication channels, including phone and social media, to nurture relationships with current parents and students.
- Oversaw financial transactions, including collection of payments, issuance of invoices and receipts, and maintenance of payment records.
- Implemented class reminder systems to streamline pre- and post-session logistics for parents.
- Crafted engaging recruitment posters and social media content to enhance online presence and outreach.
Sales Support Executive
Samsung Malaysia Electronics (SME) Sdn Bhd
01.2016 - 01.2018
- Executes precise data entry for sales analytics, tracking key performance indicators and reporting to headquarters.
- Ensures sales representatives, main dealers, and key retailers meet and exceed sales targets.
- Coordinates travel and lodging for executive and sales staff during external client engagements.
- Manages vendor relationships and oversees shop renovations in the Sabah Region in collaboration with contractors.
- Addresses and resolves order inquiries, delivery updates, complaints, credit issues, and claims with main dealers and key retailers.
- Monitors and reports on the progress of sales incentives, including pre-order data collection, trade-in programs, and product launch.
Education
Martti Basics of Interpreting Program & Medical Training Curriculum -
Martti by Cloudbreak
01-2025
Higher National Certificate in Financial Management - undefined
MonQ Academy
Malaysia01-2013
Higher National Diploma in Business Commence - undefined
Jesselton University College
01-2012
Skills
- Multilingual communication skills
- Remote interpretation
- Adept at cross-functional collaboration, compliance (HIPAA, financial regulations)
- Cultural insight
- Patient assessment
- Interpretation accuracy
- Security
- Bilingual communication
PERSONAL DETAILS
- Date of Birth 23rd June 1987
- Nationality Malaysia
- Visa Status N/A
- Marital Status Married
EXTRA CURRICULAR ACTIVITIES
- Part-time Paraplanner Seer Resources | Mar 2025 – Present
- Assisted in personal and family financial planning, including estate management, investment strategies, and will preparation.
Timeline
Medical Interpreter
Medical Interpreting Training Centre
07.2025 - Current
Cantonese Medical Interpreter
i-Call International LLC
04.2025 - 12.2025
Sales Support Executive
Mitsubishi HC Capital Malaysia Sdn Bhd
03.2021 - 02.2025
Receptionist
Charlotte Dance Studio
03.2019 - 02.2021
Sales Support Executive
Samsung Malaysia Electronics (SME) Sdn Bhd
01.2016 - 01.2018
Higher National Certificate in Financial Management - undefined
MonQ Academy
Higher National Diploma in Business Commence - undefined
Jesselton University College
Martti Basics of Interpreting Program & Medical Training Curriculum -
Martti by Cloudbreak