Careen Wong

• Act as a liaison between the sales team and internal departments within the organization.
• In charge for overall sales administration record.
• Streamlined sales processes for improved efficiency and customer satisfaction eg D/O must be issued and signed was being implemented and cargo pictures were being captured upon each shipment.
• Represent sales team on ISO upon internal audit.
• Arranging for Sales meeting and minutes meeting taking
• Supported sales team in coordinating sales activities including conducted customer survey, sourcing for cargo shipment insurance through several insurance companies, sourcing for company brochure suppliers and also sourcing and arranging for corporate festive gift.

• Act as a main window between customer to internal and external.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Escalated critical customer issues to supervisor immediately to avoid any shipment delay.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction not limited to Sales Order, generating pick list, packing list and invoice.
• Clarified customer issues and determined root cause of problems to resolve service complaints.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Planning shipment in advance and console shipment together with the rest of the CS for transport cost saving.
• Replying customer OOR timely.
• Preparing monthly reporting for consignment billing.

Manufacturing Of Metal Stamping Products And Precision Engineering Metallic Fabrication

• Proposed alternate shipment plan to help customer when customer having line down while internal having quality issue on parts after manufactured
• Managed to still solve shipment issue while server is down and being told nothing else can we do
• Having good teamwork with FG team and solving with customer while FG team scanned different version of part number upon shipment arrangement
• Sorted, aligned and well managed of internal Part Numbers Vs customer’s Part Numbers
• Managed to help in aligning of parts lead time issue
• Proactively in contacting customer through many ways while having urgency matter to settle / long overdue issue yet to solve
• Suggested consolidation shipment trip in order to save transportation cost (internal / external)
• Managed to save cancellation of transportation cost for customer when FG not able to pack all quantity while truck already booked and there will be cancellation fees if truck is to be cancelled
• Having proactive discussion with customer on when to cut off while waiting for customer’s end to solve their issue before shipment can be arranged while truck has booked and reached our warehouse
• Having eye of details in also looping right P.I.C with related issue even though myself is not the respective person after email is received
• Managed to solve risk in waiting time after attended LEAN training with suggested D/O tray being placed for consolidation purpose
• Taking initiative to have label printer to be installed at my workstation (with approval) to cut down label printing issues
• Customer is always right but not right at every time

Leading Global Food Manufacturing Company

• Act as primary point-of-contact between overseas Sales team and internal operations
• (Planning, Production, Logistics, Shipping, R&D, Product development, Finance and Legal team) ⦁ Won opportunity for 100 FCLs together with Sales team with a can-do attitude, always
• Organized and prioritized daily workflows, including all inbound calls, quotes and sales or operations -related inquiries in a timely & efficient manner
• Generated simple and complex quotes and orders by created quote templates to meet 4-hour turnaround and on-going support even quote request received by end of the day which involved occasional overtime, each unique requiring extreme attention to details
• Experienced in Salesforce at setting up leads, creating accounts, entering contacts; entering and self-tracking of opportunities; creating and running reports including customized reports
• Arranged and followed up sample delivery and test results through coordination with respective internal departments
• Conducted monthly sales meeting by preparing monthly data according to sales department updates and sales target
• Created training manual of processes and procedures for new sales staff
• Built library of internal documentation for internal team to access conveniently
• Trained sales representatives on changes to company rules and policies
• Trained and developed of 2 employees with systems utilized.

World leader in the industry of high-technology cables and systems for energy and telecommunications. Listed on the Milan Stock Exchange in the Blue-Chip Index

⦁ Represented Singapore sales office in regional office for discussion of change operation from Customer Service to Tendering support team when Singapore sales office changing into ASEAN sales office.

⦁ Supported ASEAN Tendering & Contracts Management team with RFQs across ASEAN.

⦁ Prepared tender packages & pre-award contract review with tact and a strong attention to detail and prioritized projects according to need.

⦁ Ensured high quality preparation of all tenders, proposal and qualifications that communicates the value of our service offerings.

⦁ Ensured standard Tender templates and formats are adhered to.

⦁ Conducted quality assurance to ensure compliance.

World leader in the industry of high-technology cables and systems for energy and telecommunications. Listed on the Milan Stock Exchange in the Blue-Chip Index

⦁ Supported sales team in all sales-related duties such as raised quotation, order processing in a timely & accurate and monitoring of customer credit limits.

⦁ Prepared of monthly forecast & sales report.

⦁ Monitored order fulfillment via inter company in Italy, Norway, UK, US and Spain.

⦁ Liaised with Logistics team for intercompany shipment co-ordination & arrangement.

⦁ Developed & maintained good relationship with customers by understanding the change of order patterns from customers.

⦁ Involved in stock purchasing activity and maintained good level of inventory.

⦁ Suggested effective solution to ease inconvenient of company staff members before attending company annual dinner & dance event while I'm part of the committee member.

Asia's Premier Lubricant Contract Manufacturer

• Attended & followed up with customer inquiries e.g
• Stock availability & oil sample request
• Processed accurate PO to supplier and informed customers on their collection / delivery status in a timely manner
• Liaised with Warehouse team on customer's self-collection with accurate driver's details for driver JI Pass application prior enters to Jurong Island
• Liaised with Logistics Team on distressed shipments and customer returns
• Liaised with customers, packaging supplier and Operations team in each decanting job
• Monitored customer's payment closely and updated into payment system in a timely manner
• Updated system price list accurately and promptly whenever there is a price change or price discrepancies and informed Account accordingly
• Prepared Letter of Credit to bank with customer's payment term is L/C
• Prepared shipping documents e.g Packing list, bill of lading, certificate of origin, Form D, outward permit and other relevant to clear their cargo shipment
• Organized and coordinated overseas seminars and business trips and, being an emcee in seminar
• Coordinated & arranged meetings / lunch appointments
• Acted professionally and in charged to any ad hoc duties such as finding suppliers for company corporate gift.