CAO TRI NGUYEN
HoChiMinh City
Summary
Dedicated and passenger-focused cabin crew with over 7 years of experience in the aviation service industry. Skilled in communication, conflict resolution, and maintaining a calm, friendly demeanor under pressure. Passionate about providing putstanding hospitality and creating positive passenger experiences. Moreover, now seeking to bring my strong service ethic, adaptability, and interpersonal skills to a dynamic cabin crew team.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Teleperformance
Penang, Malaysia
02.2024 - Current
- Managing concerns, and providing specific information based on the requires received via inbound phone call and email or live chat
- support customers to place online orders with the client
- work harmoniously with other team members to indentify better ways of working and promotes a culture of continously improving the customer support experience.
Cabin Crew
Pacific Airlines
HCMC
04.2016 - 10.2023
- Customer service on board.
- Report Cabin Manager to manage duties to ensure they have a thorough grasp of a problem.
- Ensure safety and security for passengers.
- Providing special attention to certain passengers.
- Serving and selling food and beverages.
- Selling on board.
- Followed safety, passenger and supply pre-flight checklists.
- Provided first aid assistance to passengers when necessary.
Cabin Crew
Nesma Airlines (wetlease project)
Jeddah, Saudi Arabia
06.2017 - 12.2017
- Serve beverages, meals, and snacks with high service with high standard.
- Enhanced passenger comfort by supplying requested items.
- Provide additional assistance to passengers with special needs.
- Administer first aid and medical care if required in the case of an emergency.
- Perform other tasks as assigned by Cabin managers in flights or requests from Cabin Crew Division.
- Helped guests locate seats and stow luggage in appropriate locations.
- Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
Receptionist Internship
Holiday Inn
Singapore
01.2013 - 08.2015
- Serving breakfast and light evening cocktail of executive floor.
- Escorting guests to the room, guiding hotel facilities and helping guests' needs.
- I also have personal experience about managing setting and serving of buffet line.
Executive Receptionist
New World Saigon Hotel
HCMC
01.2011 - 07.2013
- Working as executive floor receptionist.
- Have responsibility of check-in, check-out hotel guests.
- Serving breakfast and light evening cocktail of executive floor.
- Escorting guests to the room, guiding hotel facilities and helping guests' needs.
Education
DIPLOMA - Tourism And Hospitality Management
NANYANG INSTITUTE OF MANAGEMENT
Singapore10-2015
Skills
- Leadership ability to work in a team
- Communication skills
- Customer service
- Team player
- Culturally sensitive
- Empathetic
- Problems - solving
Languages
- English, Fluent
- Chinese, Beginner
Personal Information
- Date of Birth: 08 Nov 1990
- Nationality: Vietnamese
Timeline
Customer Service Specialist
Teleperformance
02.2024 - Current
Cabin Crew
Nesma Airlines (wetlease project)
06.2017 - 12.2017
Cabin Crew
Pacific Airlines
04.2016 - 10.2023
Receptionist Internship
Holiday Inn
01.2013 - 08.2015
Executive Receptionist
New World Saigon Hotel
01.2011 - 07.2013
DIPLOMA - Tourism And Hospitality Management
NANYANG INSTITUTE OF MANAGEMENT
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