Cangina See
Singapore
Summary
Senior Business Leader with over 20 years of strategic human resources and leadership experience across Banking, Securities, and Insurance sectors. Strong track record in talent management, employee engagement, coupled with a deep understanding of the full spectrum of Business, Regulatory and Compliance needs. A dedicated coach and mentor, skilled at developing cross functional teams, managing complex HR issues, and delivering high-impact people management solutions that minimize risk and enhance business success. Effectively bilingual in English and Chinese, with a passion for nurturing talent and fostering high-performance work cultures
Overview
27
27
years of professional experience
1
1
Certification
Work History
Founder and Managing Director
CS Consulting Singapore
12.2023 - Current
- Providing strategic coaching and consulting services to enhance leadership, performance management, and employee engagement for both individuals and financial institutions.
- Partnered with senior leaders to implement coaching and HR strategies that align with business objectives, resulting in optimized employee engagement and organizational growth.
Director, Desk Head
OCBC Premier Private Client
11.2022 - 08.2023
- Led strategic HR initiatives to align talent management and employee engagement with business objectives, driving team performance and service excellence for HNW clients.
- Partnered with senior leaders to manage employee relations and ensure compliance with regulatory standards, minimizing risk and enhancing operational efficiency.
- Developed a culture of continuous learning by mentoring staff, fostering their professional growth and maximizing team potential.
Postgraduate Career Advisor
NUS Business School
05.2021 - 10.2022
- Managed talent development initiatives for postgraduate students from over 30 nationalities, designing career training programs that were closely aligned with evolving industry requirements, significantly enhancing student employability in the competitive job market.
- Forged strategic partnerships with faculty and industry leaders to develop comprehensive strategies, positioning students for success and facilitating seamless entry into their desired careers.
- Provided expert coaching for students navigating complex career transitions, leveraging deep HR insights to foster their professional growth and readiness for the dynamic business landscape.
Head of Private Wealth
CGS-CIMB Securities Pte Ltd
01.2019 - 02.2020
- Established a comprehensive Financial Advisory Framework from scratch, including front and middle office operations, directly contributing to enhanced advisory service capabilities.
- Led the recruitment, development, and training of 100+ sales staff, driving engagement through targeted HR initiatives that aligned with business goals.
- Secured a key Ultra-HNW account within six months through effective team leadership and business partnerships, contributing to organizational growth.
Head, Affluent & HNW
AIA Singapore Pte Ltd
07.2017 - 08.2018
- Spearheaded a Wealth Team to bolster 5000 tied agencies and Financial Advisors, significantly enhancing the Affluent & High Net-Worth (HNW) client segment through dynamic concept training and meticulous case management.
- Surpassed the Single Premium HNW annual sales target within the initial six months, demonstrating exceptional leadership and strategic acumen.
- Achieved a remarkable 22% increase in Regular Premium Affluent cases count for the second half of 2017, compared to the prior year, showcasing effective growth strategies and market penetration.
Assistant Director, Investor Solutions, Wealth Management
Phillip Securities Pte Ltd
10.2011 - 07.2017
- Revolutionized the Wealth Management Department, elevating sales productivity by 200% and boosting advisory service margin from 0.5% to 2%, by implementing strategic HR initiatives and fostering a culture of excellence.
- Engineered a transformative Client Experience at Investor Centers, achieving a significant uptick in client acquisition and productivity through a bespoke staff training roadmap, process re-engineering, and rebranding efforts.
- Led a Group-wide Customer-Centricity initiative: Collaborated with senior management across business units and subsidiaries to design and deliver year-long culture training, benefiting 500 staff across all functions and enhancing employee engagement.
- Spearheaded the renovation and rebranding of the Group’s Headquarters customer experience: Worked with senior leadership and service providers on design and budgeting, launching a successful new customer experience that received positive feedback from both staff and clients.
Snr Director, Team Head
ABN AMRO Pte Ltd
12.2005 - 09.2007
- Built a team of bankers with a portfolio size of over US$200M, providing strategic HR guidance to improve performance and drive business growth.
- Designed and executed a comprehensive new bankers' orientation program, providing mentorship and training to sales staff, which significantly improved team competency and readiness.
FVP, Head of Privilege Banking
United Overseas Bank Limited
07.2003 - 12.2005
- Spearheaded the development and implementation of comprehensive hiring and training programs, doubling the team size from 30 to 80+ professionals to meet escalating sales demands, demonstrating adeptness in strategic HR planning and execution.
- Established two Wealth Management Centers and innovated the One-Stop Banking concept, significantly enhancing the High Net-Worth (HNW) client experience and setting a new standard in customer service excellence.
- Pioneered the establishment of Offshore Banking operations, resulting in a marked increase in the product holding matrix and cross-sell ratio, which collectively contributed to a substantial uplift in total revenue.
Snr Priority Banking Manager
Standard Chartered Bank
11.1997 - 06.2003
- Awarded The Best Team Manager (2001) for exceptional leadership, significantly exceeding yearly team sales KPIs by fostering a high-performance culture among a team of 30 onshore Relationship Managers.
- Recruited, trained, and led a team of 30 onshore RMs, enhancing the Wealth Management experience for Affluent offshore clients through comprehensive training and mentorship, directly contributing to improved client satisfaction and team performance.
Education
Bachelor, Business Administration - Finance
National University of Singapore
01.1992
Skills
- Senior Stakeholder Management
- Organizational Development
- Talent Management
- Human Resources (HR)
- Change Management
- Customer centric culture
- Project Management
Certification
- Certificate in CACS I and II, CMFAS 1b, HI, RNF in 2023 (Private Banker License)
- Certified Performance Leadership Coach - ICF (CPLC)
- Certified Career Advisor - WSG (CCA)
- Advanced Certificate in Learning and Performance 2021 (ACLP) - Institute of Adult Learning/SUSS
- IBF Accredited Certificates in Asset & Wealth Management 2020 - NTUWMI
- Master of Asset & Wealth Management Programme
- Certificate in Career Advisory 2020 - Workforce Singapore (WSG)
Licenses & Certifications
- Certificate in CACS I and II, CMFAS 1b, HI, RNF in 2023 (Private Banker License) Certified Performance Leadership Coach - ICF (CPLC)
- Certified Career Advisor - WSG (CCA)
- Advanced Certificate in Learning and Performance 2021 (ACLP) - Institute of Adult Learning/SUSS
Timeline
Founder and Managing Director
CS Consulting Singapore
12.2023 - Current
Director, Desk Head
OCBC Premier Private Client
11.2022 - 08.2023
Postgraduate Career Advisor
NUS Business School
05.2021 - 10.2022
Head of Private Wealth
CGS-CIMB Securities Pte Ltd
01.2019 - 02.2020
Head, Affluent & HNW
AIA Singapore Pte Ltd
07.2017 - 08.2018
Assistant Director, Investor Solutions, Wealth Management
Phillip Securities Pte Ltd
10.2011 - 07.2017
Snr Director, Team Head
ABN AMRO Pte Ltd
12.2005 - 09.2007
FVP, Head of Privilege Banking
United Overseas Bank Limited
07.2003 - 12.2005
Snr Priority Banking Manager
Standard Chartered Bank
11.1997 - 06.2003
Bachelor, Business Administration - Finance
National University of Singapore
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