Calvin Tan
Business Development
Kuala Lumpur
Summary
Passionate & highly enthusiastic graduate from University of Tainan , aspiring to pursue a career in customer service . Committed in learning & possessed skills including communication skill , detail oriented , critical thinking , problem solving , emphatic nature , multitasking and adaptability to different situation on daily basis . Goal driven and hard working attitude , proven ability of bilingual to establish & maintain excellent communication relationships with clients .
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Business Development, Associate (SG)
KLOOK
01.2025 - Current
- Onboard new travel products ranges from tours, workshops, unique experiences.
- Update and manage existing travel products within critical schedule and inventory information as the needs of partner's adapt
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with merchant / partner through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated contracts with key stakeholders and industry partners to drive growth, resulting in favorable terms for the company and long-term partnerships.
Booking Fulfillment Specialist II
KLOOK
01.2024 - 12.2024
- Trained & supervised new hires on company
procedures & product knowledge, reporting to
management on performing census - Supported cross-functional teams in meeting project deadlines by effectively prioritizing tasks based on overall business objectives.
- Proactively identified opportunities for process improvements, implementing changes that led to measurable efficiency gains within the department.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to fulfillment matter.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
Booking Fulfillment Specialist
KLOOK
12.2022 - 12.2023
- Managed inventory control through regular checks on
availability, ensuring accurate counts and timely
replenishment of goods, activity / product information,
price setting - Provided exceptional customer service to customers
in compliance with company's procedures by promptly
addressing inquiries and resolving issues related to
internal department or merchant - Played a key role in achieving departmental KPIs,
consistently meeting or surpassing SLA targets
related to order accuracy, on-time delivery, and
customer satisfaction - Coordinated closely with sales representatives to ensure seamless handoff of orders from initial placement through final delivery confirmation.
Customer Experience Specialist
KLOOK
10.2021 - 12.2022
- Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures via phone calls, online chat and/or e-mails.
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions while providing exceptional service.
- Liaises with external vendors and service operators to fulfill booking changes
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identify issues, analyze information and provides solutions to problems or escalate complex matters to senior management.
Hotel Front Desk Service
ECFA Hotel
07.2019 - 10.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently
- Participated in team meetings to enhance working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Degree of Music -
National University of Tainan
Tainan, Taipei 09.2014 - 06.2021
Skills
Communication Skills
Customer Service Skills
Decision Making
Teamwork
Time Management
Ability to Multitask
Detail-oriented
Passionate & Highly motivated
Organization and Time Management
Negotiation
Timeline
Business Development, Associate (SG)
KLOOK
01.2025 - Current
Booking Fulfillment Specialist II
KLOOK
01.2024 - 12.2024
Booking Fulfillment Specialist
KLOOK
12.2022 - 12.2023
Customer Experience Specialist
KLOOK
10.2021 - 12.2022
Hotel Front Desk Service
ECFA Hotel
07.2019 - 10.2021
Degree of Music -
National University of Tainan
09.2014 - 06.2021
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